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Holiday Inn London Sutton

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Holiday Inn London Sutton
Holiday Inn London Sutton
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449 Reviews from our TripAdvisor Community

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Showing 420: English reviews
Epsom,England
Reviewed 1 week ago

I have been organising events for my work colleagues for 20 years. I have used the Holiday Inn as our venue for our Christmas Party for the past 5 years. These events were excellent for 4 years but we had some problems this year which I wrote to the company and asked for their feedback. I am less than pleased...

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Helpful?
Thank stickers2110
Swiss Alps, Switzerland
Reviewed 1 week ago

Booked a suite for 3 weeks, 2 at the beginning of December and 1 at the end, I was surprised that the suite I booked and paid for was just one large room I always thought suites were a minimum of 2 rooms, the room was very dated everything was worn out and scratched there was just one easy chair,...

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1Thank 315howardd
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Dear Sir Thank you for taking the time to review your recent stay with us. The hotel offers 2 types of suite accommodation. A king suite comprising of a lounge and bed room and a junior suite (such as the one you reserved) which is a large room furnished with a queen size bed, TV cabinet and small glass topped...

Brussels, Belgium
Reviewed 1 week ago

We stayed here over Xmas (as we've done the past few years) and had a great time. Polite, helpful, efficient and friendly staff, great location and nice ambiance. The room was clean and well-kept, even receiving a quick clean-up on Xmas day by the housekeeping staff. A +++

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Helpful?
Thank Peter A
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you so much for your wonderful review. We hope to welcome you back again soon.

Reviewed 1 week ago

I stayed at this hotel in the early 2000's whilst working on a project in Sutton and therefore was familiar with the hotel. However what amazed me most was that in the lapsed years since my last visit (over 15 years) the hotel has not changed; is still immaculate inside and out We were given a free upgrade to an...

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Helpful?
Thank Adrian N
Denise K, Front Office Manager at Holiday Inn London Sutton, responded to this review

Thank you for taking the time to review your recent stay with us. The staff take great pride in the customer service they provide and the team work hard in maintaining all the facilities. I hope we will have the opportunity to welcome you back to the hotel in the near future.

Reviewed 9 December 2016 via mobile

Close to the train station and local shopping. Car larking available. This hotel is clean and staff are friendly especially the breakfast staff they were great! Rooms are spacious with plenty of storage and facilities available like iron and board and toiletries, tea and coffee. Range of fresh breakfast provided. Not overly impressed with quality of evening meals via room...

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Helpful?
Thank Mandy B
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Mandy B, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards Sharad Rekhi Operations Manager

Edenderry
Reviewed 13 November 2016 via mobile

This hotel was perfect for what we wanted to do. It was only £12 per adult and £6 for children for a train ticket into London city and that ticket covered the tube too. The train station is only around the corner. The hotel was great the room was ideal and the staff were fantastic. The food was divine and...

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Helpful?
Thank Sue L
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Sue L, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regards Sharad Rekhi Operations Manager

Dublin, Dublin, Ireland
Reviewed 13 November 2016

Not very impressed with what looked like an impressive hotel. Cant believe it has 4 stars. the hotel itself wasnt to bad but the staff were anything but professional. Our meal was very bland in the hotels bar..mum had fish which was tiny and served with burned peas! Asked for pesto sauce for my feta cheese salad, waiter hadnt a...

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Helpful?
Thank Sinead m
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Sinead M, Thank you very much for your feedback, I am very sorry to hear about the experience you have in duration of your stay. I do take your feedback on board and will share it with the concerned teams. I can assure you that measures and training will be put in place so no other guests or upon...

Polegate, England, United Kingdom
Reviewed 7 November 2016

The hotel was clean the staff friendly & helpful, the room fine. Never have been an admirer of the shower being in the bath. We thought the restaurant prices were high and as a consequence we ate in the town. Wine, the cheapest was £22.95 for a Merlot the bar prices equally expensive. My biggest bug bear was being charged...

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Helpful?
Thank JRS715
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear JRS715, Thank you very much for your feedback, I am very pleased to hear that you had a comfortable stay at The Holiday Inn Sutton. I do take your feedback on board in regards with our Food & Beverage prices which are set keeping in mind the competition around the hotel. As a hotel we looking at our car...

Blackwood, United Kingdom
Reviewed 5 November 2016 via mobile

Visited the hotel again, as my daughter was going back for her Xmas term in the BRIT School. We have used this Hotel several times since August, and it is generally a good hotel. The room was smaller than we usually have had, if you ask for a corner room, it is very spacious with settee and chairs. The spa...

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Helpful?
Thank Mikeymee
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Mikeymee, Thank you very much for your feedback, I am very leased to hear that you had enjoyed your stay at The Holiday Inn Sutton. I will share your feedback with the team and also take on board the comments about TV channel displayed at the bar and the way you had received your poached eggs and share them...

Reviewed 3 November 2016

Double room nice and big , Air conditioning and heat you could control yourself. Very clean as I have dust allergies I would know after 30 mins if room was dusty, only thing I found wrong with the place was food was very expensive so only had breakfast twice ate out rest of week.

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Thank Katrina C
Sharad R, Manager at Holiday Inn London Sutton, responded to this review

Dear Katrina C, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind Regard Sharad Rekhi Operations Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn London-Sutton, a modern, full service hotel situated in the heart of Sutton town centre. Perfectly located for many famous Surrey & South London attractions and events Chessington World of Adventure, Wimbledon All England Tennis Club and Epsom Racecourse to name a few. The Holiday Inn, Sutton is easily accessible from Croydon to the east, Kingston to the west, Wimbledon to the north and from the M25 to the south. The hotel has 119 air conditioned bedrooms, including 4 suites, 2 DDA rooms as well 20 Executive rooms all which have en suite facilities, including high speed internet access (HSIA). Kids stay and eat free*. Our Hotel restaurant, lounge and bar offering tempting dishes from around the world including the famous Holiday Inn breakfast. Squiggles Lounge also offers wireless internet connections. The Holiday Inn Meetings Network Rooms and Orchard Suite are self contained on the first floor. A well known venue which comfortably seats 160 for a celebratory meal, or 200 for a corporate meeting. Spirit Health Club, located within the hotel, is open to members and residents. The gymnasium, indoor heated pool, spa, sauna & steam rooms are available to residents on a complimentary basis. *Terms and conditions apply. ... more   less 

Additional Information about Holiday Inn London Sutton

Address: Gibson Road, Sutton SM1 2RF, England
Region: United Kingdom > England > Greater London > Sutton
Price Range: ₹ 6,402 - ₹ 11,224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London Sutton 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Holiday Inn London - Sutton Hotel Sutton
Sutton Holiday Inn
Holiday Inn London Sutton Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London Sutton staff and other travellers.
13 questions
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Alicante, Spain
over a year ago
Greater London, United Kingdom
5 days ago
London, United Kingdom
5 months ago
8 months ago

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Questions? Get answers from Holiday Inn London Sutton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the top floor are quieter”
 of 5 bubbles 315howardd, 8 Jan 2017 | Read review
“A room facing the parking area is nice to have”
 of 5 bubbles petera126, 5 Jan 2017 | Read review
“Room was large and quiet . I would stay here again.”
 of 5 bubbles 213katrinac, 2 Nov 2016 | Read review
“If you can afford it go for the executive”
 of 5 bubbles juliamanning2015, 12 Oct 2016 | Read review
“Our room in the front of the hotel was noisy unless you keep the window closed.”
 of 5 bubbles CatkinsCornwall, 22 Aug 2016 | Read review
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