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Russ Hill Hotel

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Russ Hill Hotel
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2,086 Reviews from our TripAdvisor Community

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Showing 2,060: English reviews
Reviewed yesterday NEWvia mobile

Pleasantly surprised, the entrance is really welcoming and the staff are really nice and friendly. Our room was small but clean and cosy, the TV worked with good quality free view signal! It's always a disappointment when the telly doesn't work so we were really pleased! I was quite worried about staying here however I've really enjoyed the stay and...

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Helpful?
Thank Louise C
Upminster, United Kingdom
Reviewed 4 days ago NEWvia mobile

On arrival the place looks impressive large old Manor House lovely reception area ( although dated. ) friendly reception staff. Unfortunately that's where the good comments end. First room had water stains on the ceiling. Dust hanging from curtain rail and very grotty appearance. No wifi in room so asked to swap. Was shown another room on ground floor which...

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Thank bmbplastering2016
Bicester, United Kingdom
Reviewed 6 days ago NEW

We used this hotel for a one night stay prior to our early morning flight and for parking while we were away. My only major criticism is that they were not particularly communicative. We were travelling with our baby daughter and we wanted to check if they could provide a cot. The hotel website didn't have a phone number and...

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Thank David F
Birmingham
Reviewed 1 week ago via mobile

Stayed one night at the Russ Hill Hotel on a park and stay deal due to an early Gatwick flight. It was an excellent deal! I'd read reviews where people were quite nasty about the hotel and although it is a little tired in places, when compared to prices for parking alone, the hotel actually worked out practically free! I...

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Thank Tez C
Reviewed 1 week ago

Accessed by unlit quiet roads that could be difficult if very cold and icy. The hotel staff were very pleasant but the place is very tired. Our room was reasonably clean apart from two large metal staple/pins found on the floor together with the remnants of broccoli and significant dust and bits clearly visible under the bed (which was on...

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Thank Sue T
London, United Kingdom
Reviewed 1 week ago

The rooms were very clean, but small.Staff very friendly and helpful. Ideal place to park your car and to stay overnight before travel.Food was very good.The car park is safe and no one will or can drive your car. Prompt taxi service to the Airport. We were very pleased with our stay.There is free wi fi.

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Thank Dr_Ekanayake
Bristol, United Kingdom
Reviewed 1 week ago

I booked two night - one prior to holiday and one after. Only one booking could be found when I arrived. The reception service was very unprofessional. The bar staf, including the bar manager, tried to serve me Sherry when I asked for Port, before finally admitting they had no port. The room was very shabby and not big enough...

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Thank Tom O
Kirkcaldy, United Kingdom
Reviewed 1 week ago

fist night on the 6th dec was good room and clean,the meal was great,taxi arrived on time to take us to airport. arrived back on the 20th-21st early in the night booked a twin room got a family room with bunk beds and the room was freezing only a small convector heater. you would think they would have the heater...

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Thank joseph892001
london
Reviewed 1 week ago

Stayed last year 27th May, turned up and apparantley we were given the last room in the hotel. Any later and we would have not had a room to stay in. Was taken to our room through right at the end of the hotel. Firstly the staff member couldnt open the fire door for us to to get to the...

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Thank Saracen12
Reviewed 1 week ago via mobile

Second stay at this hotel we have used it while going to Gatwick airport. It is not a luxury hotel but for what we paid the room was clean and served its purpose. We have left our vehicle there and it was safe. We eat at a near bye pub so can't rate the food. We had a slight problem...

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Thank Cantami

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free Parking
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Public Wifi
Services
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The Russ Hill Hotel is based in a 19th century manor house and set in nine acres of countryside within the charming village of Charlwood. This Gatwick hotel offers great value, comfortable accommodation and is conveniently placed just 4 miles from Gatwick Airport making it the perfect stopover either before or after flying. Transfers are by taxi with special rates in place. ... more   less 

Additional Information about Russ Hill Hotel

Address: Russ Hill, Charlwood, Horley RH6 0EL, England
Region: United Kingdom > England > Surrey > Horley > Charlwood
Price Range: ₹ 2,661 - ₹ 5,903 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Russ Hill Hotel 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Russ Hill Charlwood
Hotel Russ Hill
Russ Hill Hotel Gatwick
Russ Hill Hotel Charlwood, Surrey, UK
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Questions & Answers

Here's what travellers have asked, with answers from Russ Hill Hotel staff and other travellers.
15 questions
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London, United Kingdom
essex
over a year ago
Greater London, United Kingdom
over a year ago

See all questions (15)

Questions? Get answers from Russ Hill Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If arriving in the evening, it's worth having the buffet meal in the restaurant.”
 of 5 bubbles davidfC9017PI, 11 Jan 2017 | Read review
“Our room did not have any windows, foot traffic could be heard as an old building - lots of creaking.”
 of 5 bubbles Q1718QWsuet, 8 Jan 2017 | Read review
“A room close to the reception”
 of 5 bubbles Dr_Ekanayake, 7 Jan 2017 | Read review
“Book a different hotel!”
 of 5 bubbles 241tomo, 5 Jan 2017 | Read review
“Do not pay before seeing your room, they over book the hotel so get there early to avoid disappointment. Staff are indifferent.”
  • the modern bathroom nottttttt
  • 80s style
  • view from our back window, noisy, to close to other rooms
 of 5 bubbles Saracen12, 4 Jan 2017 | Read review
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