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Hoar Cross Hall Spa Hotel

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2,015 Reviews from our TripAdvisor Community

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There are newer reviews for Hoar Cross Hall Spa Hotel
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Showing 2,008: English reviews
Reviewed 1 week ago via mobile

Stayed here for a friend's 40th birthday on the 11th March. Check in was very smooth and the lady behind the desk was very efficient and professional. I felt our room was tired and dated and not as clean as i expected. The spa itself is average in my opinion, i much prefer the facilities at moddershall oaks. The sanctum...

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Helpful?
1Thank Lisa E
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Lisa E Thank you for taking the time to let us know of your disappointing visit. I have reviewed your experience with the team to ensure there is not a repeat of the experience you received. If you could email me on Richard.macklin@hoarcross.co.uk I will ensure your Clarins gift is sent to you and I would also like to...

Reviewed 1 week ago via mobile

What a beautiful location. Stunning building. Staff were lovely and friendly. The spa treatment was well worth every penny. You fully relax. All the meals at hoar cross hall are outstanding. Fine dining at its best. This is our 3rd time at hoar cross hall and will definitely be booking up again.

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1Thank Jane S
Derby, United Kingdom
Reviewed 1 week ago via mobile

We booked this as a last minute getaway with friends staying the night. Arrived to brilliant service and a welcome drink. Lunch was a bit disappointing, choice of grilled chicken breast with either salad or pasta. Rather bland! The spa and relaxation areas are brilliant. On the day there were items in and around the spa which were not working....

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Helpful?
Thank Mundo77
Brighton
Reviewed 1 week ago via mobile

I have been going to Hoar Cross Hall every year for the past 20yrs!.. I have seen the chances over the past few years and feel it has kept it's charm! It's started with a warm and professional welcome from Sarah on reception!.. Our room was a large and delightful over looking the beautiful gardens.. And after a day of...

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Thank Mia F
Reviewed 2 weeks ago via mobile

I have returned today from a one night stay on March 10th. I used to stay here once or twice a year however following a bad experience at the day spa I switched to Ragdale Hall, which is far superior in regards to customer service and facilities. I thought the price increase and refurb would mean improvements but I found...

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Helpful?
3Thank Angvicuk
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Angvicuk Thank you for taking the time to send through your feedback. I would like express my apologies for your experience and would like the opportunity to explore your feedback in more detail and explain the changes we are making to overcome all aspects of your feedback. My email is Richard.macklin@hoarcross.co.uk Kind Regards Richard Macklin Interim General Manager

Nottingham, United Kingdom
Reviewed 2 weeks ago

Went here for the first time on my birthday with my mum & my auntie. As frequent visitors to Eden Hall (their sister spa) we had high expectations and we were not disappointed. The spa is very well equipped and all the staff were nice and friendly. We were very rushed through lunch though due to the high demand and...

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Helpful?
Thank Mrstwink
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Mrstwink Thank you for taking the time write your feedback. I am pleased to be able to deliver a relaxing stay and look forward to seeing you again. I have passed your feedback to our lunch team and we will look at how we can improve the experience to ensure you do not feel rushed. Thank you again Kind...

Newecastle Under Lyme
Reviewed 2 weeks ago via mobile

Enjoyed a lovely relaxing stay with my partner during the last week in february after wanting to visit for years. We loved... Our treatments were fantastic and the therapist very friendly. We were well fed, 3 course meal in the ball room, breakfast buffet and 3 course lunch at Hugo's. All delicious and plentiful in fact I couldn't finish my...

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Helpful?
Thank Gemma88
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Gemma88 Thank you for your comprehensive review highlighting both the positives and the constructive feedback on how we can continue to improve the overall experience. We are currently testing 2 rooms with a new look and feel and then once we are satisfied will start a staged program of refurbishment to improve the bedrooms. Further recruitment of therapists is...

Reviewed 2 weeks ago via mobile

I have visited Hoar Cross day spa a couple of times before, sadly I think this latest visit might be my last. The check in and general welcome was very brief and not very welcoming, the classes on offer were few and far between, there were no classes suitable for us all to do. Nothing was offered instead of the...

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Thank Emma S
Hoar Cross Hall S, Guest Relations Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Emma S, Thank you for your review, did you find our wonderful new Sanctum area this has floating swing pods and lots of loungers? We also have the heated water bed area and the reading room, in all we have over 7 locations to sit and enjoy the company of your friends, our robes and towels are checked daily...

Midlands
Reviewed 2 weeks ago

I went for my annual birthday treat at Hoar Cross Hall this week, Ive been going several years so have seen all the changes each time I visit, I think this was the worst visit in terms of service, Id got used to having to pay for coffee which used to be free, even having to leave the day spa...

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Helpful?
Thank Glamchic19
Hoar Cross Hall S, Guest Relations Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Glamchic19, Thank you for your review, I am very saddened to read this was your least favourite visit to us, please be assured we take all feedback very seriously, we have highlighted your concerns regarding the music in our café bistro and has been addressed, Please never suffer in silence our male therapist would rather you be happy and...

Reviewed 3 weeks ago via mobile

Myself and my friend are currently staying overnight on the serene spa package. The staff were friendly on arrival and booked us in fairly quickly explaining everything and rearranged our lunch at our request. Our treatments were good and the lady who did my back massage and facial (Sally Orme) was fab! That's where it ended, the food generally is...

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Helpful?
Thank Nat2807
Hoar Cross Hall S, General Manager at Hoar Cross Hall Spa Hotel, responded to this review

Dear Nat2807 Thank you for taking the time give us your feedback from your experience. I am pleased to hear the staff were helpful and I will ensure Sally receives the credit for her treatment delivery, however I am disappointed we were unable to meet your expectations. We are currently testing 2 new rooms from a look and feel and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
We are a beautifully restored Grade II listed building. We Combine the pleasures of staying in an elegant English Stately Home with the facilities of a modern luxury spa resort, you'll be able to enjoy superb surroundings, fine dining and beautiful bedrooms suites and penthouses. Hidden away in 80 acres of English countryside, the spacious grounds have lakes and wildlife in abundance. Make use of the Tennis Courts, Golf course Practice Area & Driving range. We offer a variety of mouth-watering dishes and a host of therapies to wash away the stresses of everyday life. Treat yourself to a coffee or a slice of cake in the Oasis Cafe. We pride ourselves on our outstanding hospitality, so relax and let our dedicated staff take care of you. Winner of England's Leading Resort at the World Travel Awards for 7 consecutive years. ... more   less 

Additional Information about Hoar Cross Hall Spa Hotel

Address: Maker Lane, Hoar Cross DE13 8QS, England (Formerly Hoar Cross Hall Health Spa Resort)
Region: United Kingdom > England > Staffordshire > Hoar Cross
Price Range: ₹ 12,109 - ₹ 23,727 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoar Cross Hall Spa Hotel 4*
Number of rooms: 96
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Also Known As:
Hoar Cross Hall Health Hotel Hoar Cross
Hoar Cross Hall Health Resort
Cross Hall Hoar
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Questions & Answers

Here's what travellers have asked, with answers from Hoar Cross Hall Spa Hotel staff and other travellers.
22 questions
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Questions? Get answers from Hoar Cross Hall Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are a great size.”
 of 5 bubbles Loryloo3, 4 Mar 2017 | Read review
“We did not stay at the hotel, we attended a mini spa day”
 of 5 bubbles 454bernadettem, 2 Mar 2017 | Read review
“Not at the back as its noise early in the morning”
 of 5 bubbles The-Harrison-Family, 27 Feb 2017 | Read review
“top floor with a balcony plus jacuzzi type bath”
 of 5 bubbles Timmide, 27 Feb 2017 | Read review
“Just don't stay....”
 of 5 bubbles Amy665, 27 Feb 2017 | Read review
5 of 5