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Enchanted Village Lodges, Alton Towers Resort

829 reviews
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Traveller (804)
Room & Suite (80)
Dining (14)
Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor7%
  • Terrible3%
Travellers talk about
“fairy door”(55 reviews)
“crooked spoon”(348 reviews)
“children's room”(17 reviews)
Free Internet
Free Parking
Breakfast included
Non-Smoking Rooms
Restaurant
Bar/Lounge
Wheelchair Access
All hotel details
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Reviews (829)Write a Review
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LanguageEnglish
350
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Show reviews that mention
All reviewsfairy doorcrooked spoonchildren's roombunk bedsplay equipmentstory bookmain roomtheme parkalton towersfairy lightsmain hotelssplash landingsplay areapull out bedtree housetree toplittle touches
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1 - 5 of 828 reviews
Reviewed 3 days ago

Recently back from a 3 night stay during the Half Term Pirate & Princess Takeover with my 4 year old daughter. We stayed in one of the Lodges and it was perfect - having read a few negative reviews regarding the cleanliness of the lodges...More

Thank HMVBristol
Reviewed 4 days ago via mobile

I found enchanted lodges absolutely wonderful. Me and my son came for a treat and he absolutely loved it as I did aswell our lodge was clean and well presented and after reading some reviews on here I simply think there is always people who...More

Thank Cheryl A
Reviewed 1 week ago via mobile

Just arrived and checked in...... To a dirty uncleaned room!! Alton towers response .... oops sorry We then have to make our way back to reception with all our luggage and wait again to be allocated another room. Bad bad bad. 5 star resort..... hardly

Thank Lachelle M
Reviewed 1 week ago via mobile

We stayed over the weekend for my daughters birthday. Check in was a little disappointing and the queues were large as it got close to 3pm. We arrived early but were unable to check in before the stated time, we asked where we could go...More

1  Thank Stwy2011
Response from AltonTowersCS, Customer Services at Enchanted Village Lodges, Alton Towers ResortResponded 1 week ago

Dear Stwy2011, Thank you for taking the time to complete a review on Trip Advisor for our Resort, we really do appreciate receiving comments from our guests - and also thank you for our 5* review! It's great to read that you and your family...More

Reviewed 2 weeks ago via mobile

We arrived to our lodge and found crumbs/bits/hair on the clean bed under the log cushion. Guessing it had been on the floor and they picked it up and onto clean bed. Lots of crumbs/bits on the floor. My socks were filthy. The cups were...More

2  Thank lovetoeatout201
Response from AltonTowersCS, Customer Services at Enchanted Village Lodges, Alton Towers ResortResponded 1 week ago

Dear lovetoeatout201, Thank you for taking the time to write a review in regards to your recent visit to the Enchanted Village. We loved to see that you enjoyed several different aspects of your short break and that you found many aspects to your stay...More

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123456166
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Internet
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Breakfast included
Things to do
Restaurant
Bar/Lounge
Details
Room types
Non-Smoking Rooms
Details
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (804)
Room & Suite (80)
Dining (14)
Family and Play Areas (5)
Questions & Answers
Ask a question
julescc
12 January 2018|
AnswerShow all 3 answers
Response from Ronnie D | Reviewed this property |
Simple, go to the Rollercoaster Restaurant in the park, you will need to book, 15 min walk from the village, brilliant place to eat
1
Vote
julescc
12 January 2018|
Answer
Response from Daren N |
We took our own, but I think you can hire them. Hair dryers are available
1
Vote
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12345619
Room Tips
"We stayed in Lodge 768 and had no issues with noise."
Read review
"Firethorn Dell was quiet and convenient to The Crooked Spoon."
Read review
"Don't pick a room, pick another hotel."
Read review
"ask for a room closest to other hotels as is a long walk anywhere from here !"
Read review
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