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Alton Towers Hotel

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Traveller (1037)
Room & Suite (226)
Dining (24)
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Overview
  • Excellent38%
  • Very good30%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“explorer room”(89 reviews)
“moon voyage”(99 reviews)
“the secret garden”(578 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,797)
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2,782 results
Traveller rating
976
861
534
245
166
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976
861
534
245
166
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All reviewsexplorer roommoon voyagethe secret gardentheme parksplash landingswater parkalton towersevening entertainmentthemed roomsfamily roomsingle bedpirate shipmy daughterwoodland walksanta sleepovercbeebies landstandard room
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11 - 15 of 2,782 reviews
Reviewed 1 week ago via mobile

Stayed in the moon voyage room with 2 kids. Hotel is average rooms very dark and hotel is understaffed for the volume of visitors. Close to the mono rail, but the ques for this are ridiculous better off taking the 10min walk during peak times....More

Thank Sundeep S
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 6 days ago

Dear Sundeep S Thank you for writing a review on Tripadvisor regarding your recent stay with us. We take all feedback that we receive from all of our guests very seriously. We're disappointed that your stay was not to the standard that you expect from...More

Reviewed 1 week ago

The hotel is lovely inside and we were impressed. The porter was brilliant and very helpful and friendly. Our room which was for 5 of us was comfortable and clean and we all slept well. Our breakfast was also very nice. We did not eat...More

1  Thank catgracie21
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 6 days ago

Dear catgracie21 Thank you for writing a review on Tripadvisor regarding your stay at the Alton Towers Resort. We thank you for your positive review, and also for your constrictive feedback as this allows us to target areas which require improvement. With theme park attractions...More

Reviewed 1 week ago via mobile

Having previously experienced charming reception staff , the brusque introduction this year was disappointing for the children. They were very excited to have an ex box in the room, it stopped working after 20 minutes. We set off to get the monorail only to be...More

2  Thank frodo66
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 6 days ago

Dear frodo66 Thank you for writing a review on Tripadvisor regarding your recent stay at the Alton Towers Resort. We appreciate all feedback that we receive from our guests. We're sorry that a number of issues which you had during your stay lead to a...More

Reviewed 1 week ago

Stayed here with the family this weekend just gone and we were utterly appalled at the lack of service and the Secret Garden Restaurant. I was served raw chicken wings twice and then overcooked chicken after waiting 1 hour and 15 minutes for my starter,...More

2  Thank XxxxxxxlaurenxxxxxxX
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 6 days ago

Dear XxxxxxxlaurenxxxxxxX Thank you for writing a review on Tripadvisor regarding your recent stay at the Alton Towers Resort. We take all feedback that we receive very seriously, and aim to address any concerns which our guests have. We're sorry that your stay was disappointing...More

Reviewed 1 week ago

Family room right next to lifts that make noise all night and next to swinging doors which bang whe people go through. Bills itself as a non smirking area witnessed staff smoking whilst walking around. Also customers that staff did not stop smoking. Rides closed...More

6  Thank Brian S
Response from AltonTowersCS, Customer Services at Alton Towers HotelResponded 6 days ago

Dear Brian S Thank you for writing a review on Tripadvisor regarding your recent stay with us, we do appreciate receiving feedback from all of our guests. We're disappointed that your stay did not meet the expectations that you expect from the Alton Towers Resort,...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Pool
Details
Price range
US$ 202 - US$ 362 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 202 - US$ 362 (Based on Average Rates for a Standard Room)
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1037)
Room & Suite (226)
Dining (24)
Pool & Beach (7)
Family and Play Areas (10)
Questions & Answers
Ask a question
h_ormond
11 April 2018|
AnswerShow all 4 answers
Response from David K | Reviewed this property |
Yes I am sure. If not ask reception and I am sure they will get you one if required. Enjoy your stay.
0
Votes
Kelly C
1 April 2018|
Answer
Response from David K | Reviewed this property |
Not sure but I would say no. Cost to a business of that size would be enormous. We all know how Sky like to negotiate on pricing.....not. Enjoy your day there’s lots to do and I sure of the bars on site may show the sport.
0
Votes
Room Tips
"Best theme park, Smiler room is the best room!"
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"Superior rooms is not very superior in my opinion, so go for a better one if there is one."
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"Stay in a different hotel we stayed in a premier inn prior to this and it was cheaper and by far a better..."
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"Dont bother stay at home"
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