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24/12/2017 25/12/2017
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    Ralegh's Cross Inn

    Brendon Hill, Watchet TA23 0LN, England
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    24/12/2017 25/12/2017
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    Traveller (34)
    Room & Suite (7)
    Pool & Beach (1)
    Overview
    • Excellent53%
    • Very good29%
    • Average9%
    • Poor4%
    • Terrible5%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Restaurant
    Family Rooms
    Bar/Lounge
    Pets Allowed
    Wheelchair Access
    All hotel details
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    Write a Review
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    Reviews (278)
    Traveller rating
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    1 - 5 of 278 reviews

    Reviewed 1 week ago

    We turned up here on Saturday evening on the off-chance we could get a room having had an appalling customer service experience at the place we booked originally. Quite honestly the way we were greeted and treated restored our faith in the hospitality industry. All...More

    1  Thank Cheryl H
    Reviewed 29 October 2017 via mobile

    Cant praise this Hotel enough, all the staff were so caring and attentive and nothing was too much trouble, we were served an excellent three course meal during the event, my friends 80th birthday that is. The overnight stay was also great, my room was...More

    Thank 538IanJ
    Reviewed 21 October 2017

    We found the pub by accident and feeling hungry we decided to try it. Are we glad we did . a friendly greeting when we entered this charming busy place. we ordered and our food came quickly. a surprise to us as they were very...More

    Thank AlanandSylvia258
    Reviewed 20 October 2017

    Went to Ralegh's Cross Inn with the intention of having lunch. The bar staff were fine and took my order O/K. The problem was that the length of time I waited for my simple meal of fish and chips was unacceptable so I left without...More

    Thank Dave W
    Response from andrekorreman, Manager at Ralegh's Cross InnResponded 21 October 2017

    It is a pity that you got up and left, without asking for your money back, Your meal took, 17 minutes, it might seem a long time, but do bear in mind, that there was quite a few other customers ahead of you, and unfortunately...More

    Reviewed 11 October 2017

    We popped in for lunch on Saturday and had a lovely friendly welcome, good service and lovely food. My daughter and I were in the area and popped in. Both of our meals were very hot and tasty and reasonably priced. I would recommend if...More

    Thank N111kkx
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Room types
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 17
    • Location
    • United Kingdom >
    • England >
    • Somerset >
    • Watchet
    • Also Known As
    • Ralegh`s Cross Hotel Exmoor
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    Traveller (34)
    Room & Suite (7)
    Pool & Beach (1)
    Hotel & Grounds (24)
    Bathroom (2)
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    Ask a question
    Questions & Answers
    Nicola E
    Absolutely amazed to get a response from management in response to my review dated July 2017 titled Appalling Customer Service as its more than I managed to achieve during all previous contact with the inn. Unfortunately, however this response is totally incorrect. The first time I was told that deposits are usually non-refundable was when I tried to cancel the booking. Yes a letter with a receipt was sent to me but as stated in my initial review no terms and conditions were enclosed. I agree it is a shame I had to voice this disappointment on here but having attempted several times to get a direct answer from management and not, I felt I had no other option, wouldn't you agree? I now see that if the management feel they have to lie then how can staff be expected to offer a high level of customer service. Avoid at all costs.
    22 August 2017|
    AnswerShow all 2 answers
    Response from andrekorreman | Property representative |
    Not that you really need to know this, but i feel i need to say this By the time you requested your money back, my son slipped in the bath, knocked his head, and suffocated to death, I have just recently returned from my... More
    0
    Votes
    Room Tips
    "Front or side rooms have better views"
    Read review
    "imagine rooms at the back not overlooking car park would be quieter"
    Read review
    "Rooms at front have great views"
    Read review
    "The front rooms are the best with a lovely view"
    Read review
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