A typical pub hotel with a bit of a maze of steps to your room. The room was comfortable, clean, well appointed, and a modern bathroom. Staff was friendly and welcoming. Quiet. An excellent breakfast with ample portions and good choice was served. Located close to the wall if you want to go on walks. Did not eat in the restaurant. Would highly recommend.
We have stayed at this hotel for a week and like it very much. The staff are the most friendly, helpful and professional I have come across. The food is plentiful and superb. We have eaten in the restaurant a number of times and each meal has been scrumptious. The rooms are cleaned every day , there is a plentiful supply of tea, coffee etc. The room is cosy but adequate and the bathroom with walk in shower is fabulous. Only criticism is that the tv aerial doesn’t work properly therefore we couldn’t get the BBC. BUT, overall that was a minor irritation and the warmth of the staff, the location of the hotel and the lovely food made up for any deficiency. I would definitely recommend this little gem.
Happened upon this lovely pub whilst on a weekend break at nearby Haggerston castle. With grandparents babysitting we had a rare night our as a couple and thought we had left it too late as it seemed everywhere was fully booked that Saturday night. But our host who greeted us, I think maybe German? Was so welcoming and helpful and found us a table even though they were very busy. She was absolutely charming from start to finish, and just as lovely was the food! We had the Langoustines and the seafood stew, absolutely incredible!!!! So full of flavour and hearty portions. Finished off with chocolate fudge cake and Highland Ice. In fact we had such a lovely evening that the next night we brought the whole family, in-laws and kids in tow. Parking outside was perfect for one adult with mobility issues. Our host was again so attentive and immediately brought the children some games that kept them amused till the food was on the table. This time we went for Sunday roasts and items from the early bird menu and everyone was very happy with their choices. We loved our trip to Northumberland and we would not hesitate to recommend The Queens Head.…
We booked a table for 8pm , it would have been helpful to be told last orders for food was 8:15pm. There are two dinning areas in the long building, we were shown to a table where one of the chairs was in the walkway for the kitchen, we did ask if we could sit in the upper area but we were told that, that area was for early dinners and they would be setting up for breakfast, not really our problem. As soon as we were seated the waitress came to take our order. We usually like to have time to peruse the menu and chat. We decided to skip a starter and go straight for a main course, we did enjoy our food but wouldn't eat there so late again.
I came here for my 40th on the 16th aug 2022 i was able to bring our dog i was not disappointed at all so first of all our pre booked table was already set up with a little dish of dog treats and a fresh bowl of water so then young lady took our order she was so well presented and polite and friendly the food came out in quite quickly and was red hot and amazing the whole night was brilliant from start to finish thank you all for making my night absolutely recommend
We only had dinner here, after finding out the sister hotel, The Castle, where we were staying, had temporarily closed its restaurant in the evening. We were tired at the end of seven days of coastal walking, and only discovered later on that there may have been better places in Berwick for dinner. The chef certainly does not know how to cook scallops. They had a pallid grey colour with the texture of bullets, carefully hidden under a mountain of bacon strips. I'm afraid that didn't fool me; it was sent straight back. The replacement was smoked salmon and gravadlax; it's hard to mess that up, and it was fine. My main course was fair; seafood stew, but I was suspicious about the high level of crushed potato mixed in to the dish. Another familiar chef's trick. Dessert was vanilla ice cream with whisky and crushed shortbread; again, it's hard to ruin that. Slightly disappointing, as the hotel was in a beautiful setting, and I rather liked the dining room. The choice of ale was very limited and also very average.…
This is an excellent small family- run hotel in the heart of Berwick upon Tweed, the little - known jewel on the Scottish /English border. It's a really old building, lovingly restored to a high level. The rooms, reached by quite steep stairs, are nicely decorated and comfy. An attractive evening meal is served from 5.39 to 8.30, and the cooked to order breakfast is fabulous. We were given a warm welcome and I would highly recommend this hotel.
Comfortable and spacious room in a small old-fashioned inn. Good breakfast. Restaurant is also good for dinner. Bar is normally a quiet place for a drink or just coffee and a snack. Staff all very pleasant. Good location. Would stay here again.
This is a review for the restaurant. Had a lovely evening meal Monday last week. The steak was perfect and creme caramel delicious. Restaurant was busier than I would have expected for a Monday night which gave it a good atmosphere. Very friendly waitresses, fab evening out.
We arrived exhausted from our 40 mile hike over 3 days; nice young man showed us to our room. We hadn't unpacked but could not access the internet which was vital for professional science work with a zoom call that evening at 9pm. I asked about the internet but was told that it was broken for rooms 5 and 6. I was shocked that we were not informed about this PRIOR TO BEING SHOWED TO OUR ROOM, or that it was somehow ok for us to pay 120 a night for no internet? We were told that there were 2 rooms still available but that we could not be moved to another room because we had already been in room 6! And this is OUR problem? I am shocked that the manager ‘Kat’ thought it was ok to treat guests like this. It was offensive, rude, and disgusting way to treat overseas visitors on their first visit to Berwick. After much trouble, they offered for us to use the internet in the office for the zoom call later but still refused to move us to another room where the internet worked. The young man (Ben) very kindly allowed us to use his internet on his cell phone and saved the situation for us. This is a very bad way to treat guests and really sends a message that they are not interested in what people think about them, since they don't care about their guests one bit, clearly. To tell guests that they cannot move to another room because your priority is filling those rooms and disregarding the guests already staying because they are only staying 1 night? The attitude of the manager ‘Kat’ was shocking to us and we have never been treated so badly at a fairly expensive hotel, (actually overpriced for the quality of the room), the mattress on the bed needed to be replaced last year, it was like sleeping on the roof of a house, with a middle bit higher and both sides completely worn out, horrible and mould on the ceiling in the shower. Berwick is lovely, the Queens Head management last night to us were not quite so lovely. Please take note. Ben, Jordan and the lovely lady who cooked our breakfast were charming, friendly, sympathetic and professional.…