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Macdonald Kilhey Court

Chorley Road, Standish, Wigan WN1 2XN, England
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Haigh Woodland Park
    3.2 km
  • 4 star hotel
  • Pool
Reviewed 9 July 2016
Great service and beautiful hotel
Very high quality. Staff friendly and welcoming. Room not... more
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1,265 Reviews from our TripAdvisor Community

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There are newer reviews for Macdonald Kilhey Court
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Showing 1,265: English reviews
Reviewed 13 July 2016 via mobile

Was attending a function with work so checked in early (about 3) to take advantage of the spa and pool. I eventually found my room which was extreamly hot after lugging my case up and down many small sets of stairs and doors Went to the spa ... most illogical layout & i had to walk in swimwear back past...

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Helpful?
Thank sam l
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear Sam, Thank you for taking time to share your comments following your recent stay with us. I am sorry to hear that you found our spa facilities below your expectations. The pool in our leisure facilities is design for relaxations rather then lengthy swimming. The sauna is fitted with a lower and higher benches to ensure comfortable fit for...

Stockport
Reviewed 11 July 2016

We found staff to be unfriendly, and unhelpful, stayed at other Macdonolds and found them better. We were asked to pay for room on arrival and were told we couldn't pay in cash! Nor could we order room service

Review collected in partnership with this hotel
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Helpful?
Thank jayneo52
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear jayneo52, Thank you for your review on trip advisor, Let me say how really sorry i was to read it, Please could you email me at gm.kilheycourt@macdonald-hotels.co.uk with the specifics of the incident, as this is far from my expectations of my teams service delivery, I am so sorry! Kind Regards Stephen

Colchester
Reviewed 9 July 2016

Very high quality. Staff friendly and welcoming. Room not massive if used for two but good size for one. Rooms and hotel interiors spotless. Breakfast excellent and good choice. Only niggle was the room was in an annexe and a bit of a trek from reception and the restaurant.

Review collected in partnership with this hotel
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Helpful?
1Thank eleanorf1967
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear Eleanor, Thank you for your feedback following your recent stay with us. It is great to hear so many positives from your visit. We have a variety of rooms in the hotel all with different sizes, our reception team would always be happy to assist in choosing best room required. I am happy to hear that you found the...

Poulton-le-fylde
Reviewed 9 July 2016

The food are great and highly presentable. Rooms are clean and bed are comfortable. Staff are very helpful and polite. Garden is massive and you can overlook the lakes. Only negative is the portion of the food are bit small.

Review collected in partnership with this hotel
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Helpful?
1Thank johnlU7663PU
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear John, Thank you for taking time to review our hotels. It is nice to hear that you enjoyed your stay with us and that you would recommend the hotel. I am always pleased to hear that guests compliment many aspects of their stay. I am sorry to hear that you felt that our portion sizes are a bit small....

wales
Reviewed 9 July 2016

llovely grounds and enjoyed walking around the resevoir adjacent to hotel. Lots of wildlife to see. Very friendly and genuine staff. A credit to the hotel. Only stayed 1 night on but a gift voucher but was a good choice. 3 course meal breakfast and a really nice room

Review collected in partnership with this hotel
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Helpful?
1Thank John G
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear John, Thank you for sharing with us such a great comments. I am happy to hear that you had a positive experience and that you found our staff friendly and genuine. I agree with you our reservoir at the back of the hotel it is lovely and there is a lot of wildlife and great for relaxing walks. I...

Fareham, United Kingdom
Reviewed 8 July 2016

Let me start by saying I will stay here again, there is nothing wrong with this hotel but it could so easily be so much better. Check-in is strange, there are two seats only where you sit and discuss your check in with the receptions. This would be okay if there were other reception staff but for my experience there...

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Helpful?
Thank KevinPhilips
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear Kevin, Thank you for taking time to review our hotel. It is great to read such constructive feedback. We moved our reception couple of years ago to the old hall to create a bit more of a relaxing check in experience at the hotel. I do agree, it is not always easy when there is a queue waiting and...

Morecambe
Reviewed 8 July 2016

Really dreadful service at breakfast, did get refund though when complain ed. This was not a cheap stay, breakfast normally 17.50 each. Waited hour for it, eggs cold, tea cold, wrong breakfast delivered and room was a mess. ItV on tv in room didn't work, dust on lamp basses in room and for price was very poor. £4.50 for a...

Review collected in partnership with this hotel
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Helpful?
Thank pamelamD4539MA
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear Pamelam, Thank you for this valuable feedback and let me personally say how sorry I was to receive it, Rest assured all points have been noted and these issues are not the norm at Kilhey Court and will not happen again, The breakfast in question was put under pressure by an extreme let down by suppliers and unprecedented team...

Standish, United Kingdom
Reviewed 7 July 2016 via mobile

This was an unexpected surprise for me from a very good friend. From the moment we walked in we could tell we were going to have a day of relaxation and pampering. The staff were very attentive. ...and upon arrival we were offered complimentary drinks while we filled in our forms. We were then presented with a towel, robe and...

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Helpful?
Thank Hannah G
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear Hannah, What a great review. Thank you for such a positive feedback. I am pleased to hear that from your arrival to the spa you had a relaxing day. I will pass on your compliments to Leanne in the spa who looked after you. Chef will be pleased to hear that you thought that afternoon tea was ‘truly delicious’....

Wigan
Reviewed 6 July 2016

Had we not been downgraded from the bridal suite 10 minutes into getting comfortable ( due to an error on their part) we were told to move to a smaller room or pay more to remain in that room. 😳 Had it not been for that downgrade the whole overall experience would have been excellent

Review collected in partnership with this hotel
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Helpful?
Thank 130carli2016
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear Carli, Thank you for your comments. Please accept my apology for the error with the room that was assign for your stay. I agree it is not ideal after a check in to be asked to move to another room due to reception mistake. I will be investigating the error with the team. I do hope this did not...

London
Reviewed 6 July 2016

This is a beautiful hotel and all of the service was really great. The greenery around was pristine, and all of the decor in the hotel is just lovely. The fish and chips was absolutely fantastic. Breakfast was great too.

Review collected in partnership with this hotel
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Helpful?
Thank natalienatalie121
Stephen F, General Manager at Macdonald Kilhey Court, responded to this review

Dear Natalie, It is a pleasure to read your review. I am happy to hear that you had a great time with us. We are lucky enough to be positioned in such a beautiful country side area with plenty of greenery. Great to hear that you thought our fish and chips are fantastic and breakfast was good. I do hope...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Escape to Macdonald Kilhey Court Hotel, a perfectly accessible place to do business and to unwind, just 10 minutes drive from the M6 and M61 motorways directly between Manchester and Liverpool. Take advantage of unlimited, free WiFi throughout the hotel, a comfortable night's sleep and relax in the spa at the hotel. The hotel has completed a refurbishment programme to upgrade 14 bedrooms, rejuvenate the bar, restaurant and reception. Following a day on the road or in the meeting room, there's plenty of ways to unwind at Macdonald Kilhey Court Hotel. We're passionate about the quality of food that we offer, sourcing fresh, quality ingredients to craft simple but flavoursome dishes. Try our award-winning food in the Laureate Restaurant. ... more   less 

Additional Information about Macdonald Kilhey Court

Address: Chorley Road, Standish, Wigan WN1 2XN, England
Region: United Kingdom > England > Greater Manchester > Wigan > Standish
Price Range: ₹ 4,559 - ₹ 8,021 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Kilhey Court 4*
Number of rooms: 62
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Also Known As:
Macdonald Kilhey Court Standish
Macdonald Kilhey Court Hotel Standish
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Kilhey Court staff and other travellers.
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Questions? Get answers from Macdonald Kilhey Court staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Our room was a bit of a trek from Reception up stairs along corridors etc.I did see a lift but we didn't use it.”
 of 5 bubbles michaelmH455YX, 23 Dec 2016 | Read review
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