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BEST WESTERN Oaks Hotel & Leisure Club

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530 Reviews from our TripAdvisor Community

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Showing 524: English reviews
Bradford, United Kingdom
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 5 days ago NEW

My family and I can not speak too highly of this hotel.Our party of 22 arrived at different times throughout Friday.The booking in was simple and easy.All of our rooms were clean,modern,and warm.Bathrooms were of a high standard,and plenty of hot water.The staff were all polite,friendly and helpful.We had a problem in the dining room on the Friday night,but it... More 

Helpful?
Thank sheffy444
London, United Kingdom
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago

Recently spent a night at this hotel. It is set in a nice location near to Pendle Hill and with easy access to Burnley. The room was comfortable and well equipped - our sleep was good and we found the place quiet at night even though there were a couple of events on. With breakfast we paid £79 so consider... More 

Helpful?
Thank OkayTC
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. I am glad to know that the staff were friendly and inviting as customer service is important to me and the rest of the team. We hope you will come again if you are in the area. Kind Regards Maxine Walsh More 

Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago via mobile

Visited the leisure facility, which was fine apart from the ladies changing rooms. Smelt musty and not warm. Children were shivering. Shower was only aired but the grout was black and dirty, badly in need of a refurbishment. Staff helpful and pleasant

Helpful?
Thank ratty666cat
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. I am sorry that the leisure facilities were not up to standard and I will pass on your comments to the leisure manager. The leisure facilities are due to be refurbished in the coming months so hopefully these problems will be rectified. Kind Regards Maxine Walsh More 

Burnley, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago via mobile

I have just got back from a theme night Michel bubble night... stroke Christmas night family get together . First of all the table we sat 24 of us really struggled to fit 20? So uncomfortable. The drinks prices was really expensive. I was paying for 4 pints of draught beer or a small glass of wine was £5.50 each... More 

Helpful?
1 Thank Mrwstowe
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your feedback. I am sorry that you were disappointed with the service on the night. I will take the points raised to our next team meeting as this is not acceptable. The drinks prices I cannot do anything about as they are set by our company and are the same throughout the group. Please accept my apology... More 

London
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

Nice hotel,well located for where I was going with very helpful staff.I was upgraded and although the room was a little jaded round the edges overall it was good value .Really nice breakfast that was served to order

Review collected in partnership with Best Western GB

Helpful?
Thank LondonRoberth
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for taking the time to review our hotel. The rooms are due for a refurbishment in the New Year so hopefully this will improve our standards. Once again thank you. Kind Regards Maxine Walsh More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

I always love staying at the Oaks because they have the best balance between comfort and cost. It doesn't hurt either that the hotel reminds me of places I stayed when I was a kid. The staff are very friendly and the food is fantastic.

Helpful?
Thank RickMoun83
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Thank you for your kind review. I am glad that the staff were friendly and helpful as customer service is very important to us. We have a new chef on board so it is good to know that he has got it right. Thank you once again. Kind Regards Maxine Walsh More 

Winchester, United Kingdom
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 weeks ago via mobile

Christmas decorations going up as I arrived (bit early but Christmas party season I suppose so a big revenue stream) Lovely roaring fire & sofas in reception area Nice snug bar, service mixed, bar snack lovely. Gym looks good at the outset but the equipment is ancient, in urgent need of investment / upgrade. Room ok, usually smelly bathroom Breakfast... More 

Helpful?
1 Thank Rick J
Newton Aycliffe, England, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

A Little bit of background I used to deejay in the Oaks in the late 1980's to mid 1990's so this was the obvious choice for a visit to the area for the first time in 16 years. I arrived about 30 to 45 minutes early for check in and the charming young lady on reception rang housekeeping to see... More 

Helpful?
Thank Dogstaraycliffe
Level Contributor
8 reviews
5 hotel reviews
Reviewed 2 weeks ago via mobile

Been to this hotel twice.No time have i been disappointed with it.It is run to a good standard .There is gymnasium and an indoor swimming pool.The food is good and a gòod standard of hygiene is maintained through out the hotel.

Helpful?
Thank David G
BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review

Dear David, Thank you very much for your kind review of your stays with us, It means a great deal to the team here at The Oaks to know that we deliver a high level of service to our guests. I am delighted to hear you find the food tasty and the cleanliness of the hotel up to standard. I... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Once the private home of a wealthy local tea merchant, The Oaks Hotel has been restored preserving the grand feel of a bygone era. The lounge area is dominated by a 25ft high stained glass window depicting the story of Abraham Althams life and work in the Burnley Area. ... more   less 

Additional Information about BEST WESTERN Oaks Hotel & Leisure Club

Address: Colne Road | Reedley, Burnley BB10 2LF, England (Formerly Oaks Hotel and Leisure Club)
Region: United Kingdom > England > Lancashire > Burnley
Price Range: ₹ 4,908 - ₹ 6,716 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Oaks Hotel & Leisure Club 3*
Number of rooms: 51
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Oaks Hotel & Leisure Club staff and other travellers.
8 questions
Ask a question
Abergele, United Kingdom
south cumbria
over a year ago
Abergele, United Kingdom
2 months ago
Rossendale, United Kingdom
Burnley, United Kingdom

See all questions (8)

Questions? Get answers from BEST WESTERN Oaks Hotel & Leisure Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great”
 of 5 bubbles sheffy444, 29 Nov 2016 | Read review
“One with a view. Ours looked out onto a wall, but at least it didn't let in any light!”
 of 5 bubbles SouthBucks459, 2 Nov 2016 | Read review
“Rooms can be up/downstairs/a fair walk. There are no lifts, so check when booking if this might be a problem.”
 of 5 bubbles beanachroiteir, 22 Oct 2016 | Read review
“Make sure you ask for a room with a "view" the garden rooms have a reasonable view”
 of 5 bubbles 449brendas, 19 Oct 2016 | Read review
“Avoid rooms on floors near the gym. If limited mobility, check if there are rooms with easy access and avoiding the many staircases.”
 of 5 bubbles 607hazele, 13 Oct 2016 | Read review
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