Best Western Manor Hotel & Suites
Best Western Manor Hotel & Suites
Manor Hotel Hever Court Road, Singlewell, Gravesend DA12 5UQ England
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Avg. ₹11,675 /night, 10/8 - 10/9
₹14,111
per night
₹12,851
per night
₹11,591
per night
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4.0
#1 of 2 hotels in SinglewellLocation
Cleanliness
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Value
As a family run hotel in Gravesend, Kent, we pride ourselves on our impeccable service and always going the extra mile for our guests; we're proud to be different from the rest. A home away from home; your perfect stay.
Situated close to the A2, with easy access to London and the M25, the Dartford Crossing, Ebbsfleet International Station, Brands Hatch, Blue Water Shopping Centre and the Historic Dockyard at Chatham, we are the ideal place to stay. Going abroad from Tilbury or Ebbsfleet? Why not book one of our Park and Stay Packages?
Whether you're staying in one of our Super Spacious Suites, providing the perfect setting for a little extra luxury or one of our Classic Rooms, both stylish and cosy, you're guaranteed to be looked after. Our rooms and suites are available for both short and extended stays, so please give us a call on 01474 353100 to check availability and find out about our special rates.
We are an exclusive Residents' Only Hotel, providing a delicious breakfast
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Meeting rooms
24-hour security
Secured parking
Wifi
Restaurant
Breakfast available
Complimentary tea
Complimentary welcome drink
Snack bar
Special diet menus
Wine / champagne
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
Room features
Blackout curtains
Desk
Dining area
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Electric kettle
Kitchenware
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Business
Location
Manor Hotel Hever Court Road, Singlewell, Gravesend DA12 5UQ England
Getting there
645 Restaurants
within 10 kilometers
366Reviews5Q+A44Room tips
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Detailed Reviews
Hotel's Favourite
Another brilliant, happy stay at the Manor. The newly decorated bedrooms with complete new bathrooms are looking very impressive and the corridor down to rooms looks brilliant. Looking forward to a visit when all work completed. As always, friendly staff and good food. Thanks to all for a happy few days.
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nick Wilde, General Manager at Best Western Manor Hotel & Suites
Responded 3 Dec 2023
Thank you for your kind review. We are pleased to see that our extensive refurbishment is not going unnoticed! We look forward to welcoming you back to The Manor in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was a good size and lovely and clean. Bathroom could do with updating, especially to get rid of shower curtain but nonetheless it was clean.
Staff could not have been more helpful and certainly went out of their way to accommodate any requests we had.
Bar is in what feels like the reception area so we didn’t enjoy having a drink there.
Breakfast was very good with a wide choice of hot and cold foods.
We’d certainly stay here again and we’ll done to all staff for making our stay a very pleasant one.
Staff could not have been more helpful and certainly went out of their way to accommodate any requests we had.
Bar is in what feels like the reception area so we didn’t enjoy having a drink there.
Breakfast was very good with a wide choice of hot and cold foods.
We’d certainly stay here again and we’ll done to all staff for making our stay a very pleasant one.
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NickWilde24, General Manager at Best Western Manor Hotel & Suites
Responded 14 Mar 2020
Thank you for taking the time to give us your feedback, I would firstly like to thank you for your kind comments about the staff at the hotel & our choices at Breakfast time. We are currently still undergoing renovations in our bedrooms & lounge area and hope the next phase will be finished within the next few weeks. We hope to welcome you back to the hotel again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spotless. Friendly. Professional. I enjoyed a very safe stay here recently with all Covid compliance very apparent and in place. The hotel was spotless and I felt very protected by the measures they have in place. The charming lady on check-in made me feel very welcome and explained how my stay wound work - wear a mask, food pick up point and grab breakfast etc. She went out or my way to meet my dietary needs and all with a warmth and a smile - even behind her mask. I was offered advance check in, contactless payment and QR codes for guest room info. All in all a fantastic stay and just 2 minutes from the motorway. Without doubt I will return.
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nick Wilde, General Manager at Best Western Manor Hotel & Suites
Responded 11 Aug 2020
Thank-you for taking the time to leave a great review. We appreciate all feedback, this helps us to continue to provide a good service to all our customers. We take pride in making our guests feel welcome when they arrive and to assist them with specific requirements throughout their stay. I'm pleased that we made your stay a pleasant one and look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went in for a meeting, went through the double doors, a man checking into the hotel on right, i went to the nearest person to ask where to go. three other members of staff behind the bar, one of which decides to shout at me to use the antibacterial lotion, whilst I was still talking to the initial person. i say yes but where is it, 3 people! show me to where a tiny dispenser is, that looks like an air freshener, a 4th person (who is behind reception already dealing with the man checking in) also shouts out ‘its for coronavirus!’ - like i’m stupid... i know what they are doing and why. her comment was totally unnecessary especially as she interrupted dealing with her customer to shout this at me.
when i used it i got told I could now stay and pay to have a drink in their reception area, ohhh goodie after being made to feel this way of course i do.... after using the antibac I really want to touch money in my purse and listen to you shout at other people across the reception area, it’s ok!
my ‘issue’ is: have clear signage up so guests entering know it’s there, don’t act ‘accusatory’ in dealing with guests and one person at a time ... 3 people is over zealous, the initial member of staff could have easily dealt with the whole situation without other members of staff butting in. the woman standing at the end of the bar who I initially spoke to, would have been better placed at the other end near the entrance door to politely with a smile and good tone (not like the others that shouted at me) to let incoming guests know the air freshener looking machine (which you can’t see when someone is checking in) is actually an antibac dispenser if they’d like to use. Finally ‘tone’ you can say lots of things in a strong and assertive manner, it’s not by shouting, i know the hotel will say they weren’t, but if it’s louder than what a person would use in a normal person to person conversation in my opinion it’s shouting.
needless to say I didn’t want to pay and have a drink in the reception area! and I cancelled my meeting. I’ll ensure I don’t come back, which I’m sure you’ll be pleased with.
for info: I had antibac that I had used in my car and would have used yours on entry without being asked to the hotel IF i had been made aware by a note that i could see on the trellis as you walk in that it was there!
when i used it i got told I could now stay and pay to have a drink in their reception area, ohhh goodie after being made to feel this way of course i do.... after using the antibac I really want to touch money in my purse and listen to you shout at other people across the reception area, it’s ok!
my ‘issue’ is: have clear signage up so guests entering know it’s there, don’t act ‘accusatory’ in dealing with guests and one person at a time ... 3 people is over zealous, the initial member of staff could have easily dealt with the whole situation without other members of staff butting in. the woman standing at the end of the bar who I initially spoke to, would have been better placed at the other end near the entrance door to politely with a smile and good tone (not like the others that shouted at me) to let incoming guests know the air freshener looking machine (which you can’t see when someone is checking in) is actually an antibac dispenser if they’d like to use. Finally ‘tone’ you can say lots of things in a strong and assertive manner, it’s not by shouting, i know the hotel will say they weren’t, but if it’s louder than what a person would use in a normal person to person conversation in my opinion it’s shouting.
needless to say I didn’t want to pay and have a drink in the reception area! and I cancelled my meeting. I’ll ensure I don’t come back, which I’m sure you’ll be pleased with.
for info: I had antibac that I had used in my car and would have used yours on entry without being asked to the hotel IF i had been made aware by a note that i could see on the trellis as you walk in that it was there!
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NickWilde24, General Manager at Best Western Manor Hotel & Suites
Responded 8 Mar 2020
Good Afternoon, Thank you for taking the time to complete our online survey. All our guest comments are important to us and we try to use them the best can to improve our service. On behalf of our team i would like to apologize for not exceeding your expectations. We are taking all measures to help prevention of the Coronaviris at our hotel. Kind Regards The Manor Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here last year and then they did not have a restaurant to eat in the evening but they have now redesigned the reception area and now includes a bar. Despite the double doors leading in the reception area needs more heating as it was always very cool and did morph entice me to sit and enjoy the £5.50 pint of beer (expensive). The food was great in the restaurant and served in a good hot reasonable time. Rooms nice but my radiator was not putting out hardly any heat but reception did provide a fan heater. Stayed also for breakfast which again was good and a good choice.
Despite the negatives I will stay again when in the area on business.
Despite the negatives I will stay again when in the area on business.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NickWilde24, General Manager at Best Western Manor Hotel & Suites
Responded 8 Mar 2020
Good Morning, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 01474 353100. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a booking in another hotel in Gravesend, which unfortunately was not as expected. I called Kay at the Best Western and from the initial call to check out- Kay & the team at the manor hotel were absolutely brilliant. We had 4 rooms ready within an hour, we felt relieved to arrive to a secure facility (resident only access), private free parking and welcoming accommodation. The offering of food & drinks were great and we relaxed in comfortable seating/dining areas with the group of friends we visited with. I cannot rate this place enough, the rooms we stayed in were clean, comfortable, spacious and modern I personally could not have asked for more. We booked a family room/ triple there was more than enough room for 3 and good storage. All rooms on the ground floor where we stayed were lovely. I will recommend to you & others
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip:Â There is a walking trail behind the hotel (accessible via the hotel next door) good to stretch...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nick Wilde, General Manager at Best Western Manor Hotel & Suites
Responded 16 Jul 2023
Good morning Alice, Thank you for your very kind review. It was a pleasure meeting you all and we are very glad that we were able to help you out. You know where we are in the future when visiting again. Kind Regards, Reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All the staff at this hotel are brilliant, but the management and staff went above and beyond to ensure that the conference I had staying at this hotel were comfortable, looked after and happy. We were always greeted with a smile, were checked to make sure all arrangements were ok and kept on top of the activities my group would be taking part in to ensure they had adequate staff on. I was very impressed with the level of professionalism at this hotel and will be using them again.
The front of house has just undergone a complete remodel, which makes the hotel more open and inviting.
The front of house has just undergone a complete remodel, which makes the hotel more open and inviting.
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Review collected in partnership with Best Western
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NickWilde24, Manager at Best Western Manor Hotel & Suites
Responded 29 Jan 2020
Thank you Matt for your very positive feedback! Your kind comments regarding the staff will be shared and very much appreciated. It's great to hear that you like our refurbishment of our front of house; this work is currently ongoing and will be spectacular once fully completed! Thank you for choosing to stay with us and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks from all the family to the team at the Manor Hotel.
On 1st November, we arranged to have a funeral tea held at the hotel and they did us proud on this very sad occasion.
Good food, good service, plenty of room and space.
For the left-over food, boxes were supplied for take away without us even asking.
We honestly could not fault them.
This was my first visit to the hotel since before the original Covid lockdown and the controls now in place are just right without being too rigid. I stayed for a few nights to visit with family and friends and it did feel like returning home. Friendly and helpful staff from time of booking to time of leaving. Nothing was too much trouble. I look forward to my next stay.
On 1st November, we arranged to have a funeral tea held at the hotel and they did us proud on this very sad occasion.
Good food, good service, plenty of room and space.
For the left-over food, boxes were supplied for take away without us even asking.
We honestly could not fault them.
This was my first visit to the hotel since before the original Covid lockdown and the controls now in place are just right without being too rigid. I stayed for a few nights to visit with family and friends and it did feel like returning home. Friendly and helpful staff from time of booking to time of leaving. Nothing was too much trouble. I look forward to my next stay.
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Date of stay: November 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nick Wilde, General Manager at Best Western Manor Hotel & Suites
Responded 6 Nov 2021
Thank you for your recent review and kind words. We are glad that you were happy with everything at the hotel on what was a very sad day for you all. It was a pleasure to welcome you back to the hotel and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would give it 11 out of 10 if I could.
Fell upon this by sheer luck and ended up staying 4 nights instead of 1, we were so comfortable. Can’t understand some of the negative comments on the reviews. The staff are incredible, hardworking, happy, friendly, anything you want they will try and accommodate you, always someone available day and night, really flexible to special requests and caring regarding special diets. They make it like a home from home and the level of customer service is something that is very rare these days. They found me a room with a microwave when I told them on check in that I travel with my own food due to dietary restrictions. Our room was spacious and had every amenity you could think of, bed was comfortable, big soft thick towels. Everywhere spotlessly clean. Lounge area really homely, warm and cosy. Very good breakfast options, pub type menu available to order until about 9pm with some good quality hot food and gluten free options. Really good bar and service. Free tea and coffee 24 hour self service machine plus hot and cold water dispenser. Very good security both building and car park. Residents only hotel so always plenty of tables in lounge/restaurant and no need to worry about who might be coming into the hotel/restaurant. Most of the hotel including the lounge/restaurant has had a refurb/makeover/redecoration. A big personal thanks to all the staff for being so helpful to me during our stay. Wouldn’t hesitate to return and highly recommend. Easy to find and access and plenty of free secure parking. Very fairly priced and good value for money.
Fell upon this by sheer luck and ended up staying 4 nights instead of 1, we were so comfortable. Can’t understand some of the negative comments on the reviews. The staff are incredible, hardworking, happy, friendly, anything you want they will try and accommodate you, always someone available day and night, really flexible to special requests and caring regarding special diets. They make it like a home from home and the level of customer service is something that is very rare these days. They found me a room with a microwave when I told them on check in that I travel with my own food due to dietary restrictions. Our room was spacious and had every amenity you could think of, bed was comfortable, big soft thick towels. Everywhere spotlessly clean. Lounge area really homely, warm and cosy. Very good breakfast options, pub type menu available to order until about 9pm with some good quality hot food and gluten free options. Really good bar and service. Free tea and coffee 24 hour self service machine plus hot and cold water dispenser. Very good security both building and car park. Residents only hotel so always plenty of tables in lounge/restaurant and no need to worry about who might be coming into the hotel/restaurant. Most of the hotel including the lounge/restaurant has had a refurb/makeover/redecoration. A big personal thanks to all the staff for being so helpful to me during our stay. Wouldn’t hesitate to return and highly recommend. Easy to find and access and plenty of free secure parking. Very fairly priced and good value for money.
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Review collected in partnership with Best Western
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sally Bradbrook, General Manager at Best Western Manor Hotel & Suites
Responded 27 Jun 2024
Hi Thank you for taking the time to write a review of our Hotel. I am glad that you enjoyed your stay with us, we aim to make it feel like home from home and welcome you into our Manor Family. I will pass your kind comments onto our staff who strive feedback so they can provide the best service possible. I look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent service and extremely clean rooms which alleviated and worry we had about the COVID-19 problems
Good breakfast service which was accompanied by made to order eggs and bacon if wished.
All of the staff we met made us extremely welcome and were totally attentive to any requests we had..
There is a lot to be said for a family run business and this one deserves to be kept busy
Thank You for your excellent service team
Good breakfast service which was accompanied by made to order eggs and bacon if wished.
All of the staff we met made us extremely welcome and were totally attentive to any requests we had..
There is a lot to be said for a family run business and this one deserves to be kept busy
Thank You for your excellent service team
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nick Wilde, General Manager at Best Western Manor Hotel & Suites
Responded 13 Oct 2021
Good Afternoon, Thank you for your recent review and your kind words. I will pass on your comments to my staff. Thank you for choosing to stay with our family run business.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm sorry I don't know.
Fabulous !!!!!!!! Best ever!!!!
Well if you read the full review when we booked we were not advised that we would be sharing with coach parties. Also when we went for breakfast we could not go in as there wasn't any space due to the coach party. This made us late for where we were going to next. There answer to this: We should have asked for a specific time for our breakfast. Not very helpful.
Hi,
We were part of a coach tour. Evening meal was at 7.30pm. We were provided with a menu consisting of 3 starters, 3 mains and a selection of desserts.
We ordered our starters and desserts with the waiter/waitress.
When we were ready we went up to a buffet table were we could select from a roast meal/ fish/curry. There was a good selection of vegetarian options also.
The older members of our party were served at their table.
The overall standard was excellent.
Hi
The Hotel has 2 Disabled Rooms for wheelchair access
"For a quaint hotel in rural Kent. This is the spot for you. Helpful and accommodating staff a bonus. "Read full review
"There is a walking trail behind the hotel (accessible via the hotel next door) good to stretch your love. "Read full review
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PRICE RANGE
₹11,507 - ₹13,271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western singlewell, singlewell best western
LOCATION
United KingdomEnglandKentGravesendSinglewell
NUMBER OF ROOMS
63
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Best Western Manor Hotel & Suites
Which popular attractions are close to Best Western Manor Hotel & Suites?
Nearby attractions include The Panic Room (3.7 km), Diggerland Kent (7.5 km), and Guru Nanak Darbar Gurdwara (3.1 km).
What are some of the property amenities at Best Western Manor Hotel & Suites?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Manor Hotel & Suites?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at Best Western Manor Hotel & Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Manor Hotel & Suites?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Manor Hotel & Suites?
Conveniently located restaurants include Browns Bluewater, Il Padrino, and RM Restaurant.
Is Best Western Manor Hotel & Suites located near the city centre?
Yes, it is 0.6 km away from the centre of Singlewell.
Does Best Western Manor Hotel & Suites offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Are there any historical sites close to Best Western Manor Hotel & Suites?
Many travellers enjoy visiting New Tavern Fort (3.7 km), Coalhouse Fort (7.1 km), and Gravesend Nuclear Bunker (3.0 km).
Is Best Western Manor Hotel & Suites accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.