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BEST WESTERN Manor Hotel

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BEST WESTERN Manor Hotel
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230 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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Reviewed 1 week ago via mobile

Quick stay but very comfortable stay. Nice room, lovely breakfast and friendly breakfast staff. Bar stays open until 01:30hrs for residents. Very near the A2 so great place to stay if visiting Gravesend.

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Helpful?
Thank Vfrphil
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Good evening, Thank you for taking the time to send us your feedback. We take all comments very seriously and use the feedback to continue to maintain and improve our high standards. I am glad to hear you enjoyed your stay with us, I will be passing your compliments on to our breakfast staff. If we can be of any...

Swansea, United Kingdom
Reviewed 2 weeks ago via mobile

Staying at this hotel again on business. Had meal in bar really good value and very nicely cooked. Rooms is very comfy and no noise from room, bath could do with up dating but still very clean. Recommend anyone stay here for overnight stops

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Helpful?
Thank j0nes1979
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to review our hotel and we are pleased that you enjoyed your stay with us. We value all feedback and pass it to relevant team members to improve our service and guest experience for the future. We look forward to welcoming you again soon!

Reviewed 2 weeks ago via mobile

The decor / rooms a little tired. My bathroom had - expelair not working plus window wouldn't open - a steam room. Hairdryer just about limped into life. Breakfast OK - waitresses instruction , " get on with it ". Not warm and welcoming / not good value.

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Helpful?
Thank Phill E
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Good afternoon, Thank you for taking the time to send us your feedback. We take all comments very seriously and use the feedback to maintain and improve our standards. I am sorry to see your visit was not up to your expectations. Our whole hotel is currently undergoing refurbishments, including the bedrooms, corridors, bar and lounge, and function suite, and...

Strood, United Kingdom
Reviewed 4 weeks ago via mobile

Very disappointing Christmas do. Massively overpriced for what we got. Wouldn't go here again for a Christmas do. Food was nothing special at all and staff were rude over email when I complained. I wouldn't recommend

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Helpful?
Thank becsut
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Good Morning, Thank you for taking the time to complete our survey. We take all comments very seriously and use the feedback to help improve the hotel for future guests. We have had very successful Christmas Party Nights, with many people re-booking for this Christmas. We are sorry that our Christmas Party Night did not meet your expectations.

Chelmsford, United Kingdom
Reviewed 31 December 2016

We stayed after going to a local party. The room was okay but a bit dated. Although it was baking hot even with the radiator turned off. There was plenty of parking and a nice bar area. The staff were all very friendly and helpful. Would stay again if nearby.

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Helpful?
Thank EricEssex2014
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Good Afternoon, Thank you for taking the time to complete our survey. We take your feedback very seriously and use the feedback given to help improve the quality of the hotel for our guests. Thank you for your kind words about our staff and the bar, we hope that the temperature of the room will not hinder your return as...

Gravesend, Kent
Reviewed 13 December 2016

We checked in last Saturday, reception staff where lovely and welcoming, our room was fab however we had a slight problem with the heating so got a free upgrade, (nice touch). Our party was fantastic, food excellent all the waiting staff were brilliant with a special mention to a lovely young man called George, who was very efficient polite and...

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Helpful?
Thank jhY2306MO
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to give us your feedback on out hotel, i'm glad you enjoyed your stay with us. We take all our guests comments on board and I will be sure to pass on your comments to the waiting staff, George in particular! We pride ourselves on our award winning breakfast and I am glad you...

kent
Reviewed 6 December 2016

well I will start ,with the Funeral cream tea ,I booked a function room for a funeral cream tea ,it was perfect the food ,service ,layout ,every body said what a lovely idea the waiter valentino ,I think was his name was a perfect host serving tea coffees and bring out the hot and cold food . a few of...

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Helpful?
1Thank webby58
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Good Morning, Thank you for taking the time to review our hotel - we take all comments very seriously and use the feedback to continuously improve our services. I am so glad you enjoyed your stay here with us, a shame it was not under happier circumstances. Thank you for your kind words about our staff, especially Valentino. He will...

wales
Reviewed 21 November 2016 via mobile

The hotel lounge and lobby looked nice. The rooms however were stuck in the 80's Fleur de lys green and cream wall paper and curtains with pelmets hanging down. The bathroom was dated and towels were minute. Only one flat pillow and the door didn't close on its own, so shut it yourself. Staff very friendly and food during dinner...

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Helpful?
Thank hellen73
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Thank you for taking the time to give us your feedback. We take all our guests comment seriously and use them to improve our service. Please be aware we are currently undergoing an ongoing renovation at the hotel. If you required more towels and another pillow one of our team members would have been more than happy to provide those...

Nottingham, United Kingdom
Reviewed 15 November 2016

Spent 1 night before travelling from Ebbsfleet. Great value for B&B which included breakfast, a taxi to the Eurostar terminal and parking for our car for 5 days. Spotlessly clean throughout, nice room, tea/coffee tray in room, helpful staff and a very good breakfast.

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Helpful?
Thank Marion W
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Good morning, Thank you for taking the time to review our hotel. We take all comments very seriously and use the feedback to maintain our high standards and improve our guests experience. I am glad you enjoyed your stay here with us, and that our housekeeping team and breakfast chefs left a good impression. We hope to see you again...

Reviewed 15 November 2016 via mobile

I was left in awe when I stayed at this hotel in Gravesend, Kent, United Kingdom. Hotel was clean, rooms were clean, staff was friendly and helpful but if you're looking for a hotel with and elevator, this is not the place. If you're one of those travelers that loves a microwave and a fridge in your room, this is...

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Helpful?
Thank Phoebe G
NickWildeGM, General Manager at BEST WESTERN Manor Hotel, responded to this review

Good morning, Thank you for taking the time to review our hotel. We take all comments very seriously and use the feedback to improve our guests experience. I am sorry that you feel the services at the hotel we not up to your standard. We do not advertise fridges or microwaves in our rooms, or a lift in the hotel,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Manor Hotel offers first class hotel accommodation just 1.5 miles from Gravesend town centre. Its excellent location, close to Ebbsfleet International Station, makes the hotel an ideal base for getting out and about in the Garden of England' and beyond - we're just over 2 hours from Paris and 17 minutes by high speed train to London St Pancras! The hotel itself is a real gem, giving you the chance to sample semi-rural relaxation,excellent food, first-class banqueting facilities and comfortable rooms all under one roof. As a family-run hotel, you can be sure that a dedicated, close-knit staff will care as much about you as they do about the hotel itself! Come and Stay with our Family whilst away from yours. ... more   less 

Additional Information about BEST WESTERN Manor Hotel

Address: Manor Hotel Hever Court Road, Singlewell, Gravesend DA12 5UQ, England
Region: United Kingdom > England > Kent > Gravesend > Singlewell
Price Range: ₹ 4,826 - ₹ 10,390 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Manor Hotel 3*
Number of rooms: 63
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Also Known As:
Best Western Singlewell
Singlewell Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Manor Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I found the room I stayed on the first floor is very good away from Lounge, bar etc..”
  • Bathroom
  • Bathroom
  • Bedroom
  • Bedroom
  • The Bed
  • Bedroom
 of 5 bubbles morhafa963, 30 Sep 2016 | Read review
“There is no lift to the first floor. Parts are to refurbished.”
 of 5 bubbles JohnW435, 20 Aug 2016 | Read review
“Look elsewhere!”
 of 5 bubbles KatieL536, 25 Jul 2016 | Read review
“we only stayed for tea”
 of 5 bubbles LindaCC_13, 25 Jul 2016 | Read review
“Everything was acceptable”
 of 5 bubbles R2481OTrobertt, 24 Jul 2016 | Read review
5 of 5