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Best Western Brome Grange Hotel

Hotels.comUS$ 65*
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#1 of 1 Hotels in Brome
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 84*
US$ 65*
US$ 84*
US$ 65*
US$ 70*
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Best Western Brome Grange Hotel
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545 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Brome Grange Hotel
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Showing 545: English reviews
Welwyn, United Kingdom
Reviewed 4 weeks ago

There are good Best Western hotels and not so good Best Western hotels. Brome Grange rates as one of the best in my opinion From our arrival through to our departure seven days later there were only very minor niggles that stopped the Brome Grange getting five stars the major one being that over Easter the breakfast reverted from waiter...

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Helpful?
Thank ronaldgneale
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your lovely review, we are all so pleased that you enjoyed your stay at the Brome Grange. We train and work on consistency across the spectrum to ensure our Guests receive an enjoyable and comfortable experience on each and every visit. A successful hotel only exists and continues to run successfully if service standards are high, the...

Reviewed 4 weeks ago

A beautiful friendly hotel with lovely rooms and the staff are so nice and do anything to help. The gym and Jacuzzi are really nice. The food is of the highest quality and although next to the busy A140 it is very quiet and relaxing.

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Helpful?
Thank Paul G
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are really pleased that you enjoyed your time with us at the Brome Grange. Thank you for your accolade to the Front of House Team and also regarding the food prepared by our dedicated Chef Team. We look forward to welcoming you back soon. Kindest regards Julie Campbell

Reviewed 5 weeks ago via mobile

My wife surprised me and booked a night in the honeymoon suite here as we after our wedding here 9 years ago we left straight for the airport and could not stay. The room was lovely, clean and spacious with a big 4 poster bed, double jacuzzi bath and twin showers. We had champagne on arrival and the food was...

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Helpful?
Thank Christian H
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are delighted that you enjoyed your Wedding Anniversary at the Brome Grange and thank you for your accolade to the Team and your special mention of Sarah, who is a very valued member of staff. We do hope to see you again soon. Kindest regards Julie Campbell

London, United Kingdom
Reviewed 14 April 2017

We returned to this hotel as it is perfectly located for interesting days out. Our room was perfect overlooking the courtyard ,with plenty of hot water for the shower.All the staff were very friendly and helpful ,particularly Julie the manager and Katherine who was on breakfast duty, she brought us delicious coffee and the Broom Grange special brioch bun which...

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Helpful?
Thank marie c
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are thrilled that you enjoyed your stay at the Brome Grange and thank you for acknowledging the Team especially your Shout Out for Neville! We look forward to welcoming you both back soon. Kindest regards Julie Campbell

Northampton, United Kingdom
Reviewed 11 April 2017

we stayed for the weekend as part of a group of 40. Our room was perfectly OK and comfortable in the main block but many in the courtyard had no hot water and poor drainage. It could not be fixed and looking at previous reviews this is clearly not a new problem . These rooms should be removed from sale...

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Helpful?
Thank happilyretired060
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your review. The Group Booking were kept informed at all stages during the investigation process concerning the hot water problem. Heating Engineers were on site the same day and again later that day to install a new Circulation Pump and then Guests enjoyed hot water. It was my understanding that everyone enjoyed the food during their stay...

Luton
Reviewed 2 April 2017

Thoroughly enjoyable weekend break with group of Friends. Staff, particularly Catherine at Breakfast, were extremely helpful and friendly. Only two disappointments. One was Breakfast one morning when Dining Room completely ran out of cereal bowls, and a long wait ensued for replacements. We were told the 'problem' was everyone arriving at Breakfast at the same time! This I suspect had...

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Helpful?
Thank John D
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

We are delighted that you had an enjoyable stay at the Brome Grange. I have taken on board the issues listed and also following our conversation on your departure. Thank you for your accolade regarding the Team and am pleased that you enjoyed the food in our Courtyard Restaurant. We hope that you will visit again in the near future....

Frinton-On-Sea, United Kingdom
Reviewed 27 March 2017

We have just stayed here in room 32, for two nights. The toilet kept backing up, and the water was cloudy all the time we were there, reported on leaving. Take your own hairdryer though, the room does supply one, but it is very heavy and you have to keep a button pressed to use it, it's much easier with...

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Helpful?
Thank 121lozzy
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Further to your review, I have fully investigated all drainage and this has now been rectified. We are pleased that you found the hotel "Brilliant" and we look forward to welcoming you back soon. Kindest regards Julie Campbell

Winslow, United Kingdom
Reviewed 22 March 2017

The hotel is easy to find and well located for touring the local area. Upon arrival the Recepionist, Amy, was unable to recommend any places of interest to visit so make sure you do your own research in advance. Food is good and plentiful. Hot water is plentiful if you want it either before or after the morning and evening...

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Helpful?
Thank Lynmk18
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

I am delighted that you enjoyed your stay and made full use of our Courtyard Restaurant. Our Reception Team are normally very accommodating, I will ensure further training is issues on local attractions. We do run a Non-Smoking policy in all our rooms and housekeeping normally let us know as this offence is chargeable. Thank you for taking the time...

Rainham, United Kingdom
Reviewed 22 March 2017

We stayed 3 nights over new year on a special package. Good value we thought. Our own experience was pretty good, but other guests were complaining that there was no hot water for their showers and that their rooms had mould in the bathroom!! We had a reasonable room with space & comfort and fairly decent bathroom. However, our room...

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Helpful?
1Thank 629liz
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your New Year's Eve review, whereby some Guests did have issues with hot water which was later resolved. I have taken on board your comments regarding New Year's Day Brunch will be addressed for this coming year. Despite the issues above, we are pleased that you enjoyed your Break and we hope to see you again soon....

Reviewed 14 March 2017

I sit amongst the good and bad in the reviews for this place. I arrived in the dark and the only spaces were in the unlit carpark around the back of the outside rooms. They really need some lights up to see what you are doing and the massive pot holes in the car park. The meet and great was...

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Helpful?
1Thank Philipstanley
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review

Thank you for your comments. The carpark surface is being addressed in the near future. Please accept my full apologies that your room was incorrectly serviced after maintenance issues. I have taken all your comments on board and hope you will visit again in the near future. Kindest regards Julie Campbell

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Banquet Room
  • Room Service
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Set in delightful countryside the Best Western Brome Grange is an ideal venue for both business and pleasure. Originally founded in the 16th century the hotel has been extended and renovated and boasts 41 fully equipped en-suite bedrooms, 70 contemporary Courtyard Restaurant, 3 Meeting rooms, Precor Equipped Gymnasium, Spa Bath and Steam Room, Beauty Treatment rooms and 16th Century Tithe Barn Conference and Banqueting Facility. FREE Wifi and fully licensed Bar and Lounge area. The hotel is ideally located between the three poignant towns of Norwich, Ipswich and Bury St Edmunds and withe easy access to delightful Coastal Towns. ... more   less 

Additional Information about Best Western Brome Grange Hotel

Address: Norwich Road | Near Diss, Brome IP23 8AP, England
Region: United Kingdom > England > East Anglia > Suffolk > Brome
Price Range: ₹ 4,018 - ₹ 7,970 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Brome Grange Hotel 3*
Number of rooms: 41
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Brome Grange Hotel staff and other travellers.
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Questions? Get answers from Best Western Brome Grange Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the rear would have less traffic noise”
patrickw182, 19 May 2017 | Read review
“Back rooms are quieter.”
CambridgeCat, 17 May 2017 | Read review
“We had room 35 if it had been clean and refurb and no smelly drains a good room to choose”
85annp, 13 May 2017 | Read review
“we asked for a upstairs room and was told we had one when we Booked but did not get one when arrived Very Disappointed.”
stephenhM1383LU, 7 May 2017 | Read review
“Courtyard rooms need renovating so perhaps the main hotel is better?”
Forrester42, 3 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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