Great facilities, great vacation, my kids had the greatest time, very suitable for children, all hotels staff was very welcoming. I would recommend this hotel’s for every family who love water park and water sport. I would definitely go back
Note, that Annex building FAR AWAY from everything, out of the hotel across the main street. Near the main pool or the beach you can’t order free food/drink it’s not free. They call it VIP area actually all good areas at the property not for free, you need to pay for sun beds and bars. It’s not really all inclusive, only one place where you can order for fee when you are on the beach . So if you want to drink you need to walk far away and stand in the line for food and another line for drink or to pay. Arina at the reception was very rude. The reception manager very nice and always trying to help . The food is ok for all inclusive. If you look for all inclusive it’s not the place, almost all the beach area is not for fee.
Currently at star beach for our 4th year so you can imagine we liked it here! The waterpark has great places for kids all ages, there is playgrounds and entertainment for the kids. Beach is just one staircase away from the pools. Enough beds at all pools. Food is good and there is a lot- everything basically. Staff is extremely friendly. Also very clean. BUT. And this is a big but. If you are not in a family room in building G or H you’ll suffer a lot of noise. All buildings A-F have hallways between rooms that are extremely noisy. Families are mostly put in the D-F buildings as these are most quiet but it still means music until late at night from the poolbar directly across and people stumbling in late at night (or stumbling out early mornings). If you are really unlucky you’ll have a room starting with 1 (eg 6201), as you’ll be next to the staircase where all the flip flops and kids enter the building. We’ve tried to pre-arrange the family room before booking through calling and emailing the hotel, and again upon arrival, but got no support from the hotel and thus this is our last year here. Mind you also drink quality (and availability) at the pools is not great. At the waterpark it’s a long walk to get a drink. The cola, fanta or sprite tastes nothing like the real thing, so we bring our own drinks still. There is a Spar supermarket across the hotel who sell anything you may need so that’s great. Tourists center requires a walk which may not be the nicest when it’s hot or a €4 taxi…
I feel like I’ve bought my young children to a club 18-30 resort the hotel are mixing young big groups of lads on same corridors with people with young children and they are making so much noise every night on and off from 1am up until 6:30am that much noise that my 2 children are scared to death every night and wanting to go home as it sounds like they are trying to break into our room, it’s such a shame we came 4 years ago and it was the best holiday and wanted to return! I found that it’s favouring the young party population over children and families, they have made half of star beach like a vip over 18 party bit which it wasn’t like that when we came before it’s ok they have done that so the younger people have a section but it’s not for me! no kids club anymore! the only thing we enjoyed is the kids pools with the slides over in star beach which you can get at most hotels now I will never return to this hotel again! I really don’t mind abit of noise and music but it’s horrendously loud everyday and I love seeing people enjoying themselves but in my opinion it really doesn’t mix or maybe put all the people that want to party all night in a block on there own. The rooms are nice and cleaned everyday with 2 bottles of water left which is nice, the food is good and the staff are lovely, I hate leaving bad reviews but I felt I needed to write this as I knew how good it was 4 years ago and that I was angry at the fact that my 3 year old is begging to go home as she doesn’t like the noise at night…
We booked an all-in with the family (my wife and our two boys) I can keep it very short...staff is friendly, hotel is nice..A bit outdated but still nice, food is very good, a lot of variety and it's fresh, rooms are clean and enough for a holiday.. it's not that you're in your room a lot when on holiday.. If it was for this, I'll give it a 4 out of 5... Now...at around noon..give or take, untill late in the evening/night, the pool party opens. Prepare to hear LOUD EDM music, like really LOUD...and there's no escaping it. not even in your room, wherever you are, in or around the hotel. So...do not come here if you want to relax..read a book..enjoy some quiet time while you children are having a good time.
My family very enjoyd.good food,clean room,and my daughter is alergy milk.the chef george and his sou chef very help us, every dinner they make soecial.food for my daughter and her safty life cause the risk with food milk and butter etc... Every family with the same problem difficult can be sure they realy want gelp with patient and smily every mornning. The hotel very big perfect for families . Enjoy 😃
Close to the beach and to other attractions but the rooms are basic and small (we stayed in a family room). The pools are also open to visitors outside of the hotel - what makes them very crowded and noisy. the kids were disappointed from the slides but enjoyed the activities outside of the hotel. Nina, the receptionist, is super kind and helpful and we thank her for everything she did for us.
Hotel very very dated looks like a 1980s time wharp swimming pool Area with rotten decking absolutely passed its sell by date and dangerous. Animations team clueless .family room looks like something off 1980s Terry and June TV programme. Staff look un clean at pool bars complete waist of £6,500 for a family of 5 give me Spain all day long this looks like a 3rd world country
We spent a week at Star Beach in July '22. Until now it has bean a "must come back" resort while probably this was the last one. Unfortunately the pandemic time has not made good for this place. Places are getting worn out and maintenance is not applied accordingly. During he week I needed to call for maintenance to the room several times. On arrival the balcony door lock was broken so you couldn't lock the door which I didn't first mind but when lock got backlocked and we weren't able to get to the balcony at all I needed to have it fixed. The front door seals were bad which made a lot of noise get through from the near by road. I called one again maintenance who fixed a seals with silicone :) in this 4 star hotel (unnecessary to to tell for no benefit). The AC ball bearings were bout to wear out which made it have a lot of noise, didn't care to call maintenance anymore. The wild river pools didn't have anymore the water flowing, either the pumps were turned off or faulty. The wild river pools also had a lot of alga growing around the pumps and lights. We had issues with our neighbors who mainly had their discussions by shouting early in the morning (before 8 am) and continued with the same behavior late into the night. I tried to sort the situation out both with the neighbors directly and three times with reception staff. I asked even for a room change but that wasn't possible while they asked me to call everytime security. The neighbors even threw toys and such from the balcony without caring of people could get hurt below. They even started to call prank calls with the hotel phone in the middle of the night so I had to take the phone cord out. The pool bar staff was great and kind and food is ok. Being on vacation it shouldn't be my task to have issues fixed at the room nor repeatedly try to solve other guests behavioral issues - if even a room change is not possible to save the rest of my vacation, I decide to pick other resorts in the same area that are even more affordable with better quality.…
Awesome hospitality great service and even better food!! Lovely view and clean rooms. Everything you need for your holidays!! I highly recommend to visit that place !! Also you have to visit the Cretan Star restaurant a peaceful place with great sea view to enjoy your dinner!
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