Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Summit Barsana Resort & Spa is a cocoon of serenity located in the quiet part of Kalimpong. 10 minutes from the heart of the town, this resort in Kalimpong envelops you with a blanket of fresh air, manicured gardens, lush landscape, and peaceful ambience. It is the perfect place to unwind and relax in tranquility and peace. Located at Upper Cart Road, the resort is embraced in the arms of Mother Nature. Pampering you with a host of services like therapeutic spa treatments, gym, and complimentary room heater, our staff is courteous and always available at your disposal.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Summit Barsana Resort & Spa has earned praise for its strategic location, which guests find convenient for exploring nearby attractions. Cleanliness is a highlight, with many travelers commending the immaculate rooms and property. While the hotel's atmosphere, bolstered by live music and charming decor, contributes to an enjoyable stay, opinions on value are mixed; some visitors appreciate the complimentary perks, but others find room sizes and quality lacking given the price.
The service is generally lauded for its warmth, yet a few guests have encountered inconsistencies. Amenities receive acclaim, although the absence of certain items and adequate heating has been noted.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Summit Barsana Resort and Spa in Kalimpong is an exceptional choice for a rejuvenating mountain getaway. From the moment you arrive, the warm welcome from the hotel staff sets a positive tone for your stay. The spacious rooms offer breathtaking views of the surrounding nature, making it a perfect spot for nature enthusiasts. The resort's clean and serene interiors add to its charm, and the complimentary breakfast, with a variety of delicious options, offers great value. The attentive and friendly staff go above and beyond to meet your needs, enhancing the overall experience. Summit Barsana is a standout choice for anyone seeking a memorable stay in the mountains.
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit Barsana Resort & Spa
Responded 5 Sept 2024
Thank you for sharing your delightful experience at Summit Barsana Resort and Spa in Kalimpong! We're thrilled to hear that you enjoyed a rejuvenating mountain getaway with breathtaking views, spacious rooms, and a serene ambiance. It's wonderful to know that our attentive staff and the variety of breakfast options added to your satisfaction. Your kind words truly capture the essence of what we strive to offer—a memorable and peaceful retreat in the mountains. We hope to welcome you back soon for another refreshing break from the everyday routine!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You will get the view of half of kalimpong & half of South Sikkim from the view point of the hotel ... Easy to reach... Friendly staff... Courteist behavior.. Nice hygienic food... Momos & chicken chilly are the must try..
Read more
Date of stay: October 2023
Location
Service
Trip type: Travelled with family
Room Tip:Â Don't miss the chicken chilly & Momos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General M, Manager at Summit Barsana Resort & Spa
Responded 31 Oct 2023
Thank you for taking the time to review our hotel. We are delighted to hear that you were able to enjoy the beautiful view of half of Kalimpong and half of South Sikkim from our hotel. We are also glad that you found our staff friendly, courteous and that you enjoyed the hygienic food served. We are especially glad that you enjoyed the Momos and Chicken Chilly, they are definitely a must-try! Thanks for your kind words and we hope to see you again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The dining space too is quite large and tables a good breakfast buffet with a widespread for both veg and non veg eaters. The semi open space in front of the dining hall is even better with a fountain to look at, vines that provide a green wall and a live counter which makes lovely pizzas. Food is one department that could definitely see some improvement; mutton is not available; chicken is quite chewy, and it takes them forever to get the food ready after order is placed.
Two things to keep in mind if you are visiting: The bathrooms stink in the block that houses the reception (all of them), and we were told that an improper sewage system is the culprit and they were working on it. There are adhoc discounts and offers that are available on the food menu (scan the QR code provided in the rooms) which the hotel team is mostly ignorant of. Show them the offer to avail it instead of paying extra unnecessarily.
The staff are cordial and I totally loved their send off with blessings from a puja thali and a tilak to wish you a safe journey!
I wish them a great journey towards more success!
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit Barsana Resort & Spa
Responded 1 week ago
Thank you for sharing such a detailed and thoughtful review! We're delighted to hear that you enjoyed the serene ambiance, breathtaking views, and the warm hospitality at the resort. Your appreciation for the well-maintained garden, cozy seating arrangements, and kid-friendly amenities truly means a lot. We acknowledge your feedback regarding food quality and service time, and we appreciate your patience. The issue with the bathrooms and food menu offers is also noted, and we hope the management resolves them soon for an even better guest experience. It's wonderful to hear that the send-off ceremony left a lasting impression on you. Wishing you many more amazing journeys ahead, and we look forward to welcoming you back!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at Summit Barsana Resort & Spa began on a positive note with a smooth check-in process, a warm welcome featuring black tea and a traditional shawl. However, the initial charm faded quickly.
The Good: The property boasts beautiful outdoor spaces, including well-maintained gardens and open areas. The balcony offered a lovely view of the mountains, providing a serene backdrop. The staff at the front desk were friendly and courteous, which is worth appreciating.
The Not-So-Good: The property is clearly dated and poorly maintained. The room floors were dirty, sticky, and far from inviting, forcing us to keep our shoes on throughout. The furniture was basic and worn out, and the absence of essential amenities like a safe and refrigerator was disappointing. Although a heater was provided, it looked so outdated that we didn’t bother using it.
The bathroom was perhaps the most concerning aspect—fittings and mirrors were completely worn out, and there was no exhaust or suction. The faucets looked as though they had seen decades of use without proper upkeep. Check out the photos and videos I’ve posted for details.
Connectivity Woes: The Wi-Fi was a major letdown, frequently disconnecting. For anyone who needs even basic internet connectivity, this would be a dealbreaker.
Noise and Inconvenience: Peace and quiet were not on the menu. Loud music from the restaurant continued late into the evening, completely disrupting the tranquil retreat we had envisioned. To make matters worse, we received multiple calls from the staff about a food order we hadn’t placed, despite clarifying this multiple times.
Dining Disappointment: Breakfast was below average, both in taste and variety. While the poori was decent, the rest of the spread left much to be desired. We arrived at 7:30 AM, only to find breakfast unprepared, and it took 20 minutes for the poori to be served. The lack of promptness and quality was evident, as most guests left without having a proper meal.
Final Thoughts: This is not a 4-star property by any stretch of the imagination—it doesn’t even meet the standards of a 3-star hotel. It’s best described as a budget hotel with friendly staff but numerous shortcomings. The glowing reviews online seem either exaggerated or misaligned with the actual experience.
For anyone seeking comfort, cleanliness and a peaceful retreat, I’d recommend looking elsewhere. Our one-night stay was more than enough; I can’t imagine staying longer. Avoid this property unless significant improvements are made.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Avoid this hotel entirely, this is strictly a budget property not 4 star as mentioned. Do not get...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit Barsana Resort & Spa
Responded 1 week ago
Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience at Summit Barsana Resort & Spa did not meet your expectations. Providing a comfortable and memorable stay is our priority, and we are disappointed to learn that certain aspects of your visit fell short. We truly appreciate your kind words about our warm welcome, scenic views, and courteous front desk staff. However, we acknowledge your concerns regarding room maintenance, cleanliness, Wi-Fi connectivity, noise levels, and dining experience. Please be assured that we take your feedback seriously and will address these issues with the respective teams to enhance our service and facilities. Your experience is not reflective of the high standards we strive to maintain, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to welcome you again in the future and provide you with an improved and delightful stay.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at Summit Barsana in Kalimpong for two nights, and while the experience had its positives, there were several areas that left room for improvement. Pros: • The hotel enjoys a good location, offering easy access to Kalimpong’s attractions and a tranquil setting. • The rooms were comfortable, providing a cozy retreat during our stay. • The staff was courteous, though the overall service could use some refinement. Cons: • We faced issues with electricity in the rooms, which disrupted the otherwise comfortable stay. • The food was average at best. The breakfast buffet, in particular, lacked variety and quality, which was disappointing considering the price point. • The parking situation is a major concern. The parking space is poorly designed, and the road leading to it is in a deplorable condition. Driving uphill from the parking area to the main road is challenging due to the narrow and unmaintained path.
Final Thoughts: While the hotel has potential with its location and decent service, the shortcomings in food quality and the critical issue with parking facilities need urgent attention. At the rates charged, there are better options available in Kalimpong unless these issues are addressed.
Read more
Date of stay: January 2025Trip type: Travelled with family
Room Tip: Don’t expect good food, service is average . Book only if you get a good deal.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit Barsana Resort & Spa
Responded 3 weeks ago
Thank you for your detailed feedback regarding your stay at Summit Barsana Resort & Spa, Kalimpong. We are happy to hear that you appreciated the location, the comfort of the rooms, and the courteous staff. However, we sincerely regret that some aspects of your stay did not meet expectations. We acknowledge the issues you raised concerning electricity disruptions, food quality, and the parking facilities. Your concerns regarding the narrow road and parking design are duly noted, and we will certainly evaluate and address them to enhance guest convenience. We strive to improve our guests' experiences continuously, and your constructive feedback will help us achieve that. We hope to have the opportunity to welcome you back soon for a better experience. Thank you once again!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Summit Barsana is one of the best Hotel in Kalimpong it is near by main market the rooms are clean and beautiful Lawn sorounded by clean atmosphere the taste of food was awesome and all the staffs were exceptionally friendly and attentive making sure all our needs met promptly. The complimentary breakfast was delightful bonus with a variety of tasty options to start the day. I highly recommend this Hotel for anyone looking for a comfortable and enjoyable stay. Thank you so much team Barsana and management......!
Read more
Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit Barsana Resort & Spa
Responded 13 Aug 2024
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at Summit Barsana and found the rooms, food, and service to your satisfaction. It's fantastic to know that the cleanliness, atmosphere, and attentive staff contributed to your comfortable experience. We look forward to welcoming you back for another delightful stay. Thank you for your recommendation!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not much impressed and satisfied with the stay this time, compared to the stay last year! The only plus point is the lawn and game zone, which is perfect for kids. But the Premium room they have offered is a much smaller and crunched one, which is not at par with the room tariff charged. The food options are very much costly, and there are very less options for only vegeaterian guests like us. Even when we have ordered a-la-carte orders, they initially tried to confuse us with much less quantity of platters, which was for the buffet options. These type of unprofessional service is not acceptable from such a big chain of hotel groups. Overall our stay costed us of 4-star service, but the overall stay was truly unprofessional and I never expected this, being a second time visitor to the same property at a gap of just one year.
Read more
Date of stay: May 2024Trip type: Travelled with family
Room Tip:Â Surely the lawn is enjoyable one, but the veg food options are terribly overpriced. Not sure...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit Barsana Resort & Spa
Responded 13 Jun 2024
Thank you for sharing your feedback regarding your recent stay with us. We are genuinely sorry to hear that your experience this year did not meet your expectations, especially compared to your previous visit in 2023. We apologize for the inconvenience you faced with the size and quality of the Premium room. Your comments about the room not being at par with the tariff charged are noted, and we will review this with our management team to ensure our offerings align with our pricing. We also regret that our food options and pricing did not meet your needs, particularly for vegetarian guests. Your feedback regarding the confusion with a-la-carte orders and the initial quantity served is concerning, and we will address this with our staff to improve our service and clarity in the future. We aim to provide a professional and enjoyable experience for all our guests, and it is disappointing to hear that we fell short during your recent stay. Please be assured that we take your feedback seriously and will work on the areas that need improvement. We hope you will give us another opportunity to provide you with the high-quality service you experienced during your first visit.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are very happy with our stay of two days at Summit premium property. The location is amazing and the property is really pretty, cosy and welcoming. The staff are all very very courteous, helpful and extremely pleasant to deal with. I would specifically like to thank the GM and the restaurant staff who went out of the way and accomodated our request and made it possible to enjoy some lovely red wine in the hill.station. Thank you all so very much.
A couple of things you may want to fix- please ensure continuous hot water in the new wing. Also if there is more than one guest in the room, please ensure enough bathroom toiletries- toothbrush , toothpaste etc are provided (pl provide showercaps).
Thanks for making our stay so enjoyable!
Read more
Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Summit Barsana Resort & Spa
Responded 15 Dec 2022
Dear Guest, Namaste! Thank you for staying with Summit Hotels and Resorts and for your generous feedback. It was a pleasure to have you here with us. We are glad that you had a wonderful time with us. It does give us immense satisfaction to know that you you were pleased with the services that were provided to you during your stay. As our main concern has always been to provide utmost pleasure and comfort for our valued guest so it very heartening to receive such generous compliments from your side. we truly believe that it will definitely motivate us to set and achieve higher goals in the fields of hospitality and management. Well it was a pleasure to be at your service and we shall always be looking forward to your stay with us very soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here in April 2024 for 2 nights. It is one of the best resort in Kalimpong. Hotel have good spacious rooms with hills view. I sincerely thank Mr. Chakraborty and all other stuff members, who makes our stay memorable. As i had reached very early in the Kalimpong, i have requested for early check in and they keep my request and make my room ready before my arrival.
Now food : qualit of the food was awesome and delicious ,also behaviour of the staff was very warming. I was about to leave the hotel early due to my itinerary, restaurant manager packed our breakfast and keep it ready before our check out.
We enjoyed our stay every moment by their hospitality.
I will again visit this place and also recommend everyone to visit this place.
Read more
Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded 6 Apr 2024
Thank you for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay at our resort in Kalimpong. It's great to know that our team, especially Mr. Chakraborty, went above and beyond to make your stay memorable. We're delighted that the spacious rooms with hill views, delicious food, and warm hospitality added to your enjoyment. We appreciate your kind recommendation and look forward to welcoming you back on your next visit!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A well-maintained property with nice view of the Kalimpong town, and a beautiful lawn (especially for kids). Staffs are very much polite and professional, checkin procedure is smooth. Rooms are well decorated with necessary requirements, and most importantly private balconies for each room.
Price wise rooms are bit costly. Charge for children more than 5 yrs of age is taken during the booking. But the service and amenities somehow fills the cost. Food is a bit spicy, and much costly. The approach road to the property is sufficiently steep, so a car/cab is positively recommended if anyone is not interested in a hike every time. Hikers can very well enjoy the ascents, as we did.
Overall the property can be recommended for a family stay.
Read more
Date of stay: February 2023Trip type: Travelled with family
Room Tip:Â Parking available at the premises; steep approach road to the property
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Summit Barsana Resort & Spa
Responded 15 Mar 2023
Dear Guest, Namaste! Thank you for staying with Summit Hotels and Resorts and for your generous feedback. It was a pleasure to have you here with us. We are glad that you had a wonderful time with us. It does give us immense satisfaction to know that you you were pleased with the services that were provided to you during your stay. As our main concern has always been to provide utmost pleasure and comfort for our valued guest so it very heartening to receive such generous compliments from your side. we truly believe that it will definitely motivate us to set and achieve higher goals in the fields of hospitality and management. Well it was a pleasure to be at your service and we shall always be looking forward to your stay with us very soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First day I had taken buffet breakfast which I remember had around 6 items but for next 2 days I ordered a la carte..Lunch and dinner order from menu list.
There are more places to choose from in the Kalimpong area.
PRICE RANGE
₹2,514 - ₹5,029 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Summit Gardens Retreat & Spa
LOCATION
IndiaWest BengalKalimpong DistrictKalimpong
NUMBER OF ROOMS
20
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.