Zero focus on cleanliness and maintenance of the resort. The property could have been one of the go to places but everything is in a dismal state in rooms. - broken furniture and fittings almost everywhere in the room - smelly - linens are damp and seepage in rooms The resort faces a stagnant water body which smells like Nalah and this smell enters the resort too. This water body blocks direct access to the beach as well. Actual Puri beach area is but far and one must have their own vehicle for easy commute. Public transport or auto/rickshaw aren't available outside the resort.
The property seems to be fine at first glance...but as soon as you'll enter the property, you are going to realise that you're pretty much stuck in the situation.......I stayed in platinum suite, the bathtub faucets were falling apart, geyser was not working properly, the wooden panels were damaged from bottom, initially room smelled like a dirty sock...but then I requested to get room freshner sprayed which pretty much helped......But the BIGGEST ISSUE of all is 8 A.M. CHECKOUT, one cannot simply expect a person to wake up at 6-7 to get ready, especially those who have come here to enjoy and spend leisure time with family.... Except for this the view and room keeping staff were pretty much fine..!
Very bad hotel and rude staff , no manners at all looted 10000 rupees from us in name of travel booking and didn't provide any tour and car When asked to return money they threatened us and misbehaved with ladies. Chor hai! Don't go there
My family and I took a trip to Puri on 4th November, 2022. We stayed in the hotel for three days and two nights. As constant travelers to Puri, by far, this was the most displeasing and uncomfortable stay. We took a platinum suite and a premium one. The platinum suite does not justify its status. Neither was there an intercom, nor a working fridge throughout our stay despite asking the room service to rectify the same. The room service was always delayed. The AC in the living room remained defective for an entire day. The water clogged the washroom which was extremely bothersome. We had to call the room service from time to time to request for supply of tea bags, coffee pouches and milk powder as sufficient ones were never given. The gym was closed and the staff couldn't even provide a yoga mat when asked for. The brochure claims to have a fully stocked fridge (mini bar) whereas it did not even work let alone of it being all empty. There was no WiFi in the rooms. No daily newspaper was provided to us as claimed by the brochure given to us by the reservation manager. The rooms are badly unkempt. The sofas were dirty and the tiles were broken. Most of the channels on the TV were not even subscribed. When this feedback was given to the Deputy General Manager, Mr. Biswal, he talked to us in a very harsh manner that was highly unappreciated and unacceptable. A person in such a high post was the only person at that level available there then, thus, was definitely expected to have the minimum ettiquecy of talk to the guests decently because he was the sole representative of the goodwill and name of the property. A person with such an attitude should not represent a team in the hospitality business. However, Mr. Sushant Sarangi (Reservation Manager) was cordial throughout and apologetic for our appalling stay. He seemed to be the only approachable person in the whole resort who was always read to serve us in all the ways and means at his discretion.…
Our stay at Chariot Resort, Puri was pleasant & comfortable. It was clean environment. Food was very good. All the staff members were very polite & cooperative. Overall it was good stay & we enjoyed a lot.
Pros: Comfortable beds. Beautiful open spaces - the backyard gardens, passages, and sitting platforms allow uninterrupted, views of the sea. The outdoors are beautifully lit up at night, the lawns are well maintained, and the outdoor areas are very clean. You get access to an almost private beach, away from the crowds right behind the hotel. The cleanliness of the beach though isn't great - but that’s not something the hotel controls! It's still a great location to catch a stunning sunrise. The air conditioning is effective and well circulated (there is a fan in the room which I greatly appreciate)- the beds were comfortable, linens averagely clean. The breakfast spread is good, and the service prompt. I stayed in an executive room n it was spacious for a family of 3. I asked for early check-in which they agreed to and gave me a temporary room that had issues - bathrooms wouldn’t drain, the tv didn’t work and the room wasn’t clean. However not many hotels accommodate an early check-in itself, so that's a plus. In addition, because of the condition of the room, my early check-in fees was waived! Cons: the shower didn’t work the first day but was fixed later on, the intercoms were down so calling meant using your personal phone to dial the various hotel departments (a minor irritant), the wifi was pretty average- it isn't effective if you are hoping to work, The staff of the hotel, be it the restaurant, the lobby are helpful, courteous and effective. Guru Prasad, the manager did a fabulous job of helping wherever possible ((late check-out at reasonable rates), recommendations with the right times of the day to visit attractions and places to go, (or not to go). He has more reliable info than the travel desk :) …
I stayed in this hotel in Oct, 2022 but didn't get very good experience. A. Rooms are not cleaned well. It stinks and is damp. Wooden floor is damaged, toilet fittings are broken, in our room exhaust fan did not work, toilets were smelly. It needs renovation. Toilet was not clean. Furnitures looked very cheap. The appearance of the room itself was very poor to say minimum. B. Only two bath towels and one hand towel were provided. There was no luxury in the room only bare minimum things were provided. C. AC was only in the bed room and not in the sitting room. Sofa was absolutely soiled needs immediate replacement. The good part is that, as soon as I pointed out this they agreed to put a bed sheet on the sofa. Housekeeping was efficient and friendly. There were no dearth of tea bags, sugar etc. in the room. D. Balcony floor was badly damaged, doors got old. Needs a facelift. E. Toiletries provided was very minimum and there were no footwear. However the good points about the hotels are its location. The Location is beautiful, just beside the beach, one can walk till the end of the resort, which is on the edge of the beach and can enjoy the beach. However, one can't actually walk into the beach. The approach road is very wide without any traffic congestion. One may drive from Bhubaneswar to this place without any traffic hindrance. The place is not crowded, away from city hassle, excellent for relaxation. Adequate parking space is available. Valet service is very helpful to provide extra comfort. There is a beautiful swimming pool with good amenities, e.g., good change room, locker, sun lounger(chair) etc. An attendant is always available during the pool hours. Lobby is excellent, very well decorated and comfortable. Resort has only one restaurant; however, food is excellent. Breakfast Buffet has many varieties, options and very tasty also. There was no dearth of items, crockery and cartularies. Adequate staff are available to take care of the guests. They prepared adequate food that all were available till the end.…
The hotel needs better management and renovation. Value for money is not there ! They not should be in the business of hospitality. Rooms are stinky and terrible . Good quality is not good too . They should charge only 1-1.5k max in current state of affair. They charged 7k for nothing
It has been fun staying at the resort and the staff was really good .My room was sea facing almost all rooms have the view .Best part is that it's beach is quite and is just at walking distance from the hotel perfect for the family and party people who prefers quite evening. A must stay for people coming to Puri.
Well mannered staff, loyal as well, a great stay, really recommend for other to visit this hotel again!will recommend this hotel to my relatives as well....food was delicious.... property view was amazing.....one of the best hotel in puri.
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