Hotel Polo Towers

Hotel Polo Towers

Room we stayed in !!
Traveller (486)
View from Skygrill, the terrace diner
Dining (56)
Premiere Room
Room & Suite (42)

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Avg. ₹8,230 /night, 2/11 - 2/12
₹11,645
per night
₹7,574
per night
₹3,502
per night

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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About

#2 of 65 hotels in Shillong
4.5 of 5 bubbles
Location
4.1 of 5 bubbles
Rooms
4.3 of 5 bubbles
Value
4.3 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Sleep Quality
A leading name in Luxury Hotels, Hotel Polo Towers Shillong is an excellent choice for leisure and business travelers for personalized services and lavish living that it offers. It is the only 4 star hotel of the Shillong. Feel at home in our guest rooms and make life sweeter. Ask anyone about the best hotel in Shillong and they will tell you about us. Hotel Polo Towers Shillong has been consistently rated as the best hotel in Shillong over the last decade. Fondly known as the Shillong Icon, the hotel is the preferred choice for business visitors and tourists alike because of the services and convenient location on Oakland Road. The most centrally located property in Shillong, our unique banquet facilities like The Den and the Durbar, apart from the old favorites - Polo Room, provide exclusive venues, ideal for intimate parties to grand celebrations. Come, enjoy our signature Shillong Polo hospitality. The Hotel Polo Towers, Shillong, comes with premium living spaces like the Premier Rooms, Boutique Rooms, Executive and Presidential Suites. All of our living spaces are spacious and are decked out with modern amenities like a separate living room, air-conditioning, high-speed Wi-Fi, in-room safe and much more. Guests who stay at our hotel can enjoy the lavish breakfast buffet that is on offer. We at Hotel Polo Towers, Shillong, believe good food is the key to enriching your soul with happiness. Our resort in Shillong accommodates the Sky Grill which is the only alfresco dining restaurant in Shillong. Ginger is another multi-cuisine restaurant at our hotel in Shillong which offers a range of delicacies and the choicest of alcoholic beverages. There’s also an in-house pub called the Irish Pub that is the perfect place to unwind after a long day and to top it all off we have a confectionery shop called the Cup Cake Factory which offers a range of treats and snacks to satiate your sugar rush. Places to visit – 1. Umiam Lake 2. Elephant Falls 3. Shillong View Point 4. Don Bosco Museum 5. Laitlum Canyons 6. Mawphlang Scared Forest
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Entertainment staff
Kids stay free
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
Telephone
Bottled water
Minibar
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Hindi

Location

Shillong (4 Star) Polo Grounds, Shillong 793001 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Shillong Airport
16.5 km
See all flights
Borjhar Airport
65.5 km
See all flights
4.5
4.5 of 5 bubbles1,968 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Polo Towers is celebrated for its prime location near Shillong's bustling markets and attractions, though traffic can sometimes be an issue. Guests commend the cleanliness and upkeep of the rooms, which, while cozy, may benefit from improved furnishings. The attentive and courteous service, alongside a welcoming atmosphere complete with tasteful music, consistently earns praise. While the hotel's value is recognized for its quality food and service, opinions on room pricing and size vary. Additionally, the hotel's range of amenities, including prompt room service, generally receives positive reviews.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Satisfying
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch

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Traveller rating
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  • 334
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Detailed Reviews
Departure11507457280 wrote a review Dec 2024
5.0 of 5 bubbles
Good Service from the staffs, The rooms were super clean rooms and the food they serve at the restaurants were very hygienic and tasty. Overall it was a good experience. Probably one of the best places to stay in Shillong. Must recommended..
Read more
Date of stay: November 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Group Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 6 Dec 2024
Dear Guest, Greetings from Hotel Polo Towers Shillong!! We are gratified to receive your feedback, sharing your recent experience with us. As been described, we are delighted to provide you with the comfort and luxury which Hotel Polo Towers Shillong is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence. Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work. Let us know when you plan your next visit! Best regards, Team Hotel Polo Towers Shillong.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Departure67791568935 wrote a review Aug 2024
5.0 of 5 bubbles
The best place to vibe with friends, let me tell you the room is so calm with a very great taste of music in the background....
The service is great, the food you'll be happy with what they presented you, I would suggest you to not miss the Polo Tower Special Non-veg platter, myself its one of my favourite where you can have both the aquatic and terrestrial meat at same plate.. the price meet your expectations...
I suggest to experience the place once, and i am fully sure you'll visit once more... the service guy my Sumanto he's so cool and work faster than you can imagine.. dont miss this great guy do ask for his service for you...
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Date of stay: August 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Group Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 21 Aug 2024
Dear Guest, Greetings from Hotel Polo Towers Shillong!! We are gratified to receive your feedback, sharing your recent experience with us. As been described, we are delighted to provide you with the comfort and luxury which Hotel Polo Towers Shillong is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence. Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work. Let us know when you plan your next visit! Best regards, Team Hotel Polo Towers Shillong.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Compass16679870523 wrote a review Aug 2024
5.0 of 5 bubbles
Loved the property and the hospitality.
What truly sets this hotel apart is the exceptional service. Staff memberS
Bapynkmen, Bala, Harry, Pinku were very professional, friendly, and eager to assist with any request. Whether it was the concierge offering insightful recommendations or the housekeeping staff ensuring my room was spotless, the attention to detail was remarkable.
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Date of stay: August 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Group Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 20 Aug 2024
Dear Guest, Greetings from Hotel Polo Towers Shillong!! We are gratified to receive your feedback, sharing your recent experience with us. As been described, we are delighted to provide you with the comfort and luxury which Hotel Polo Towers Shillong is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence. Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work. Let us know when you plan your next visit! Best regards, Team Hotel Polo Towers Shillong.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
M shadows wrote a review Jun 2024
Bengaluru, India
5.0 of 5 bubbles
My overall stay was very good but some things I would personally like to mention. it would be better if floor maat or bathroom slippers were provided during our stay during our stay at night there was lots of disturbance my baby couldn't sleep somehow I tried to keep the other guests quiet as our baby was frequently getting up . Would like to mention the staff especially thanks to meda for her professionalism in her department. Thanks for the prompt service given Other staff were also professional I don't know their names keep up the good work team

Food 10/10
Room 09 / 10
Bar 10/10
Breakfast 10/10
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Group Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 12 Jun 2024
Dear Guest, Greetings from Hotel Polo Towers Shillong!! We are gratified to receive your feedback, sharing your recent experience with us. As been described, we are delighted to provide you with the comfort and luxury which Hotel Polo Towers Shillong is known for. The dedicated team makes it possible to render suave undulated services with extravagance opulence. Your recommendation has filled our heart with joy and pride. We are thrilled to receive your token of appreciation, for team's permeability and hard work. Let us know when you plan your next visit! Best regards, Team Hotel Polo Towers Shillong.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Explorer12891244618 wrote a review Dec 2024
5.0 of 5 bubbles
housepeeking is maintaining good service and keeping a good and clean room and specially i willm like to thanks @mr.Sengchuang.D.Sangma for making us happy and the the food provided to us was good
Express appreciation: Thank the housekeeping staff for their service
Provide specific feedback: Share what you liked about the housekeeping, such as the facility or the staff's responsiveness
Recognize the staff: Give personal recognition to the housekeeping staff
Here are some ways to motivate housekeeping staff:
Provide opportunities to learn new things
Give them a voice
Introduce transparent performance measurement
Reward good work
Increase their wages
Provide equipment and technology
Show that you value them
Some qualities of a great housekeeper include:
Being responsible and hardworking
Being reliable and dedicated
Being discreet, loyal, and honest
Being highly organized and having an eye for detail
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Date of stay: December 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Group Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 4 Dec 2024
Dear Guest, Greetings from Hotel Polo Towers Shillong!! We extend our heartfelt appreciation to our esteemed guests for choosing to stay with us, delighting in our culinary offerings, and generously sharing their valuable feedback. Your insights are invaluable in our commitment to improvement. We eagerly anticipate the pleasure of welcoming you back for another memorable experience, and we sincerely thank you for the thoughtful suggestions you shared, which help us serve you better. Best Regards, Guest Relations Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SUGAM GUPTA wrote a review Sept 2023
4.0 of 5 bubbles
I came here at polo towers in January and stayed upto March, I would like to appreciate all room dining team, housekeeping team and all hotel team like security guard, reception team and senior management. You have setup a great environment like you all are very humble, very professional and specially you all have a great smile on face which is very respectful and positive vibes. I would like to appreciate some names:
Room dining team : Ms Dora, Ms Magdalin, Mr Sohadev and complete room dining team
Reception team : Ms Amulin and Ms Doris
House keeping team : Mr. Sanjib, Mr Lokojit, Mr Reba and complete housekeeping team
Security team : Mr.Sylbanus, Mr. Webster, Mr. Nishtu and our oldest royal security member ( I don't knw his name).
I want to tell you one thing to senior management that your staff made a difference with the other hotels and achieved a high standard hospitality.
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Date of stay: January 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 11 Sept 2023
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart-warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcoming you soon. Kind Regards, Guest Services Desk
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Passport54370570615 wrote a review Apr 2024
5.0 of 5 bubbles
Polo towers is truly one of a kind. With an incredible architecture, soothing ambience and more, this is the perfect stay in Shillong. My friends and I had an incredible time here and the staff was especially amazing. The housekeeping was also top notch and our housekeeping supervisor, Sanjib, also ensured that our room was up to speed. Really happy with this experience!
Read more
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 25 Apr 2024
Dear Guest, Greetings from Hotel Polo Towers Shillong! We express our sincere gratitude to our cherished guests for choosing to stay with us, savoring our delectable dishes, and taking the time to provide us with their valuable feedback. Your insights are incredibly important to us, helping us continually improve. We eagerly anticipate the pleasure of welcoming you back for another unforgettable experience in the near future. Thank you for being a part of our journey. Best Regards, Guest Relations Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Navigate44526847044 wrote a review Dec 2023
5.0 of 5 bubbles
I recently stayed at this hotel and had a fantastic experience. The overall quality of service was impressive, and I attribute much of it to the exceptional housekeeping provided by Suvojit. The cleanliness of my room was impeccable, and Suvojit's attention to detail truly stood out. Every corner of the room was meticulously maintained, creating a comfortable and welcoming atmosphere.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 9 Jan 2024
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart-warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcoming you soon. Kind Regards, Guest Services Desk
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shantanav C wrote a review Oct 2022
Guwahati, India
+1
2.0 of 5 bubbles
If you order room service here, be sure to check the amount billed against your orders. I ordered thrice, and everytime the charges varied from what was in the menu placed in my room. On challenging, the excuse was that they had charged me as per the new menu. However, they were unable to show me a copy of the same.

They also add service charge to your bill, despite this being prohibited by the Govt. On challenging, they replied that is has been re-einstated 20 days ago. This is not true.

So, let the good housekeeping, acceptable location, exorbitant prices, and show not dazzle you to trust the management. To those who have written rave reviews about the place, did you check your bills?
Read more
Date of stay: September 2022
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 5 Oct 2022
Dear Mr Chitnis, Greetings from Hotel Polo Towers Shillong! We deeply regret your experience at the hotel. The concerned areas have been alerted to all the aspects that you pointed out and we assure you that we are working diligently to ensure a similar situation does not occur again in the future. The experience was certainly not reflective of our usual standards. Guest satisfaction is our top priority and we assure you that we will take steps to rectify the lapses. We are committed to provide excellent customer services to meet the expectations. We look forward to welcome you again at Hotel Polo Towers Shillong. Warm regards, Director of Rooms
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KRISHNAN G wrote a review Jun 2024
2.0 of 5 bubbles
The service was just average. The breakfast menu in the restaurant is very very limited. Food quality was below par. The room was cramped. Hot water was not available in the washbasin. Overall it was not a great experience. Neither did they try to make it any better
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Date of stay: June 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Polo Towers Group Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 21 Jun 2024
Dear Guest, Greetings from Hotel Polo Towers Shillong!! Thank you for reviewing Hotel Polo Towers Shillong. Your feedback is indeed very important to us in order to mould our services to satisfy your needs. It was certainly a pleasure for us to be of service to you. We sincerely apologize that our services did not meet your expectations. Rest assured, we are actively working on improving the quality to ensure that all of our guests have a truly memorable experience. We look forward to welcoming you again soon. Best regards, Team Hotel Polo Towers Shillong.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ravishankarangadi asked a question Jan 2021
Bengaluru, India29 contributions14 helpful votes
Does the hotel arrange for sightseeing?
Answer from Hotel_Polo_Towers
Agartala, India9 contributions
Dear Guest, Extra adult (extra bed/mattress) charges are Rs. 2199 + GST. Regards Guest Services
vikramkirad wrote a tip Yesterday
Pune District, India72 contributions4 helpful votes
5.0 of 5 bubbles
"Being a 4 Star hitel the alcohol rares are high."
Read full review
Ujjal halder wrote a tip 7 Feb
Kolkata (Calcutta), India26 contributions6 helpful votes
1.0 of 5 bubbles
"If you want to enjoy your trip Do Not check ✔️ in this Hotel, bad experience,1000ml water bottle they charge 60 rupees."
Read full review
Nomad22253256471 wrote a tip 6 Feb
1 contribution
5.0 of 5 bubbles
"Would highly recommend your stay in polo towers"
Read full review
ramana G wrote a tip Jan 2025
1 contribution
5.0 of 5 bubbles
"You should book hotel 15 days before. "
Read full review
Amar Kumar Bera wrote a tip Dec 2024
5 contributions
4.0 of 5 bubbles
"No swimming pool "
Read full review
Not the right property for you?
There are more places to choose from in the Shillong area.
PRICE RANGE
₹3,765 - ₹7,530 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMeghalayaEast Khasi Hills DistrictShillong
NUMBER OF ROOMS
50
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL POLO TOWERS (Shillong, Meghalaya) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hotel Polo Towers
Which popular attractions are close to Hotel Polo Towers?
Nearby attractions include Ward's Lake (0.4 km), Police Bazar (0.5 km), and India Orchidarium and Botanical Garden (0.5 km).
What are some of the property amenities at Hotel Polo Towers?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Polo Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Polo Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Polo Towers?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Polo Towers?
Conveniently located restaurants include City Hut Family Dhaba, Ginger Restaurant, and Polo Irish Pub.
Are there opportunities to exercise at Hotel Polo Towers?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Polo Towers have airport transportation?
Yes, Hotel Polo Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Polo Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Polo Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Polo Towers?
The staff speaks multiple languages, including English and Hindi.
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