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Hotel Polo Towers

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Traveller (419)
Dining (52)
Room & Suite (32)

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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#3 of 58 hotels in Shillong
Location
Cleanliness
Service
Value
A leading name in Luxury Hotels, Hotel Polo Towers Shillong is an excellent choice for leisure and business travelers for personalized services and lavish living that it offers. It is the only 4 star hotel of the Shillong. Feel at home in our guest rooms and make life sweeter. Ask anyone about the best hotel in Shillong and they will tell you about us. Hotel Polo Towers Shillong has been consistently rated as the best hotel in Shillong over the last decade. Fondly known as the Shillong Icon, the hotel is the preferred choice for business visitors and tourists alike because of the services and convenient location on Oakland Road. The most centrally located property in Shillong, our unique banquet facilities like The Den and the Durbar, apart from the old favorites - Polo Room, provide exclusive venues, ideal for intimate parties to grand celebrations. Come, enjoy our signature Shillong Polo hospitality. The Hotel Polo Towers, Shillong, comes with premium living spaces like the Premier Rooms, Boutique Rooms, Executive and Presidential Suites. All of our living spaces are spacious and are decked out with modern amenities like a separate living room, air-conditioning, high-speed Wi-Fi, in-room safe and much more. Guests who stay at our hotel can enjoy the lavish breakfast buffet that is on offer. We at Hotel Polo Towers, Shillong, believe good food is the key to enriching your soul with happiness. Our resort in Shillong accommodates the Sky Grill which is the only alfresco dining restaurant in Shillong. Ginger is another multi-cuisine restaurant at our hotel in Shillong which offers a range of delicacies and the choicest of alcoholic beverages. There’s also an in-house pub called the Irish Pub that is the perfect place to unwind after a long day and to top it all off we have a confectionery shop called the Cup Cake Factory which offers a range of treats and snacks to satiate your sugar rush. Places to visit – 1. Umiam Lake 2. Elephant Falls 3. Shillong View Point 4. Don Bosco Museum 5. Laitlum Canyons 6. Mawphlang Scared Forest
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
Telephone
Bottled water
Minibar
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Hindi
1766Reviews14Q+A100Room tips
Traveller rating
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AnandarupB wrote a review Feb 2024
Kolkata (Calcutta), India240 contributions37 helpful votes
The hotel is located in downtown area. It is essentially a business hotel and served our purpose of night stays during our tourist travel. The accommodation was small but clean and tidy. No great views from the room and access is tedious through congested traffic.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Guide22233972086 wrote a review Feb 2024
1 contribution
im staying in hotel polo towers shillong.my stay was excellent.house keeping room cleaning it's too good.and food also very good dinner and morning breakfast also so many choices.all staff are very good specially sanjib from House keeping supervisor he was very nice and helpful . thanks everyone..
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Departure41592308118 wrote a review Feb 2024
2 contributions
I'm staying in hotel Polo towers Shillong.my stay was excellent house keeping was really nice 👍 great job done neet and clean food also very nice. morning breakfast was excellent so many choices all staf are very good specially sanjib he was very helpful..thanks
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ishvar Lad wrote a review Feb 2024
Jakarta, Indonesia2 contributions1 helpful vote
Overall satisfying experience at Hotel polo, shillong. Excellent food & very good service. Rooms are big however shower area is small. Since its Location is in heart of city, traffic is a problem. House keeping is good. Thanks to Mr Sanjib & his team for making our stay comfortable & enjoyable
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Venture57972775187 wrote a review Feb 2024
1 contribution
Very good experience, polite and great hospitality. Food and all is excellent. Sanjib dose good job. Breakfast and dinner was very nice and tasty. Specially housekeeping is really excellent. Room was neet and clean..thank you everyone..
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Quest52262322692 wrote a review Feb 2024
Kolkata (Calcutta), India1 contribution
Great experience. Neat and clean rooms. Good services. Food is tasty. Friendly staffs and all of them are very supportive. Sanjib provides good services. A must recommended place to stay in Shillong. Near to Police bazar ,15 minutes waking distance.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sujatha k wrote a review Feb 2024
Chennai (Madras), India1 contribution
The room size was small for 3 people but not a big thing, neat and clean. Friendly staff at reception. Good facility management by Sanjib and his team. Overall nice stay. Worth the money paid. Property was maintained and a hygienic place to stay.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. We extend our heartfelt thanks to our valued guests for choosing to stay with us and indulging in our culinary delights. Your feedback is invaluable, and we appreciate your time in sharing it with us. We also wish to express our gratitude to one of our dedicated Rockstar -Sanjib whose exceptional service contributed to your memorable experience. We extend our gratitude for your kind compliments regarding the food and our talented chef; they truly appreciate your praise. Your feedback motivates us, and we eagerly await the opportunity to welcome you back once more. Kind Regards, Guest Services Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tathagata wrote a review Feb 2024
Sharjah, United Arab Emirates8 contributions
The hotel is located in the heart of the city, the hotel is one of the oldest in shillong it really needs renovation but the room service and housekeeping is too good. Overall experience is good, the best part is the hotel personals specially Meda from reception helped me from the starting of booking process till the check out and she has guided me about all locations to visit nearby.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! We extend our heartfelt appreciation to our esteemed guests for choosing to stay with us, delighting in our culinary offerings, and generously sharing their valuable feedback. Your insights are invaluable in our commitment to improvement. We eagerly anticipate the pleasure of welcoming you back for another memorable experience, and we sincerely thank you for the thoughtful suggestions you shared, which help us serve you better. Best Regards, Guest Relations Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Journey18121494906 wrote a review Feb 2024
1 contribution
Bed making, toilet cleanliness, arranging things everything is excellent. Staff are very good and respond well. Water is kept regularly. Newspaper is given daily. Anything in need is attended immediately. All the staff are very good. Room is very cleanly maintained
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 2 weeks ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart-warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcoming you soon. Kind Regards, Guest Services Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rajendra S wrote a review Feb 2024
1 contribution
Excellent service and good hospitality From subojeet Dari food is excellent and well furnish and lactation near by market Cleanliness is good and good amenities and very reasonable rate for rooms Breakfast is well spread and check in time good service from security and front of his team
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 2 weeks ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart-warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcoming you soon. Kind Regards, Guest Services Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹5,638 - ₹11,607 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMeghalayaEast Khasi Hills DistrictShillong
NUMBER OF ROOMS
50
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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HOTEL POLO TOWERS (Shillong, Meghalaya) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Hotel Polo Towers
Which popular attractions are close to Hotel Polo Towers?
Nearby attractions include Ward's Lake (0.7 km), Ward's Lake (0.4 km), and Police Bazar (0.7 km).
What are some of the property amenities at Hotel Polo Towers?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Polo Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Polo Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Polo Towers?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Polo Towers?
Conveniently located restaurants include City Hut Family Dhaba, Jiva Veg, and Madras Cafe.
Are there opportunities to exercise at Hotel Polo Towers?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Polo Towers have airport transportation?
Yes, Hotel Polo Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Polo Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Polo Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Polo Towers?
The staff speaks multiple languages, including English and Hindi.