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Hotel Polo Towers

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Polo Grounds, Shillong 793001 India
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (233)
Room & Suite (41)
Dining (26)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Polo Towers
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 82 hotels in Shillong
Location
Cleanliness
Service
Value
Travellers' Choice
A leading name in Luxury Hotels, Hotel Polo Towers Shillong is an excellent choice for leisure and business travelers for personalized services and lavish living that it offers. It is the only 4 star hotel of the Shillong. Feel at home in our guest rooms and make life sweeter. Ask anyone about the best hotel in Shillong and they will tell you about us. Hotel Polo Towers Shillong has been consistently rated as the best hotel in Shillong over the last decade. Fondly known as the Shillong Icon, the hotel is the preferred choice for business visitors and tourists alike because of the services and convenient location on Oakland Road. The most centrally located property in Shillong, our unique banquet facilities like The Den and the Durbar, apart from the old favorites - Polo Room, provide exclusive venues, ideal for intimate parties to grand celebrations. Come, enjoy our signature Shillong Polo hospitality. The Hotel Polo Towers, Shillong, comes with premium living spaces like the Premier Rooms, Boutique Rooms, Executive and Presidential Suites. All of our living spaces are spacious and are decked out with modern amenities like a separate living room, air-conditioning, high-speed Wi-Fi, in-room safe and much more. Guests who stay at our hotel can enjoy the lavish breakfast buffet that is on offer. We at Hotel Polo Towers, Shillong, believe good food is the key to enriching your soul with happiness. Our resort in Shillong accommodates the Sky Grill which is the only alfresco dining restaurant in Shillong. Ginger is another multi-cuisine restaurant at our hotel in Shillong which offers a range of delicacies and the choicest of alcoholic beverages. There’s also an in-house pub called the Irish Pub that is the perfect place to unwind after a long day and to top it all off we have a confectionery shop called the Cup Cake Factory which offers a range of treats and snacks to satiate your sugar rush. Places to visit – 1. Umiam Lake 2. Elephant Falls 3. Shillong View Point 4. Don Bosco Museum 5. Laitlum Canyons 6. Mawphlang Scared Forest
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Sofa
Telephone
Bottled water
Iron
Minibar
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Hindi
868Reviews14Q+A100Room tips
Traveller rating
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  • 29
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Popular mentions
Hirokjyoti B wrote a review Yesterday
1 contribution
It was a great stay in the heart of the city. Shillong is beautiful and it became more beautiful when your accommodation is perfect. Everything was excellent from food to bed, from reception to housekeeping. 10/10 from my side.
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Date of stay: September 2021Trip type: Travelled on business
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded yesterday
Dear Mr. Hirokjyoti, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you at Hotel Polo Towers Shillong. We are delighted to know that you enjoyed your comfortable stay along with quality food, great hospitality, perfect ambiance and our all other services. Strong and positive feedback from our guests is highly motivating and helps the team perform even better; our entire team will definitely be happy to read what you wrote. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We believe good food is the key to enriching your soul with happiness. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. With Best Regards, Guests Services Desk
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Saurabh Raj wrote a review 16 Sep
1 contribution
Rooms are spacious , clean and nicely maintained. Friendly Housekeeping staff. Great location,specialy housekeeping staff Biswajit Mondal , he deserves an appreciation for the service he has done.. Thanks Polo Towers Team.
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Date of stay: September 2021Trip type: Travelled on business
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Mr. Sourabh, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you at Hotel Polo Towers Shillong. We are delighted to know that you enjoyed your stay along with the perfect location, great hospitality, the cleanliness and all our other services. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. The team is very excited to read your feedback specially Mr Biswajit and feels motivated to deliver high level of guest satisfaction. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We believe good food is the key to enriching your soul with happiness. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. With Best Regards, Guests Services Desk
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Deep Banerjee wrote a review 14 Sep
1 contribution
I stayed almost for around 15 days. My experience in the hotel Polo Tower, Shillong .Was here, the room quality was maintained excellent as well as hygienic all follows Covid protocol as well. Specially the house keeping staff Mr.Biswajit, Miss.Pobina they use to maintain the room the upto this level. All available as providing quick servise when ever required. There behaviour as well is so hospitable and approach helpfully. This was my first stay in Shillong but never felt like that. Thanks to Mr. Sanjib and GM Mr. Niraj Mahanty. For coordinating with all staff for guests.
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Date of stay: September 2021Trip type: Travelled solo
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Mr. Deep, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you at Hotel Polo Towers Shillong. We are delighted to know that you enjoyed your comfortable stay along with great hospitality, the cleanliness & all other services. Strong and positive feedback from our guests is highly motivating and helps the team perform even better. We do maintain all the Covid protocols as we are concern about your health & well being. Our entire team will definitely be happy to read what you wrote. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We believe good food is the key to enriching your soul with happiness. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. With Best Regards, Guests Services Desk
Read more
Twinkle B wrote a review 13 Sep
1 contribution
This is my absolute favorite Irish pub at Polo Towers . Excellent food I had a chicken crispy with a couple of whisky. Excellent Hospitality specially Dora are extremely knowledge and make great recommendation. I recommend to everyone!I would like to come here again and again.......
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Date of stay: September 2021Trip type: Travelled with friends
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Miss Twinkle, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you at Hotel Polo Towers Shillong. We are delighted to know that you enjoyed your quality time along with quality food, perfect ambiance, great hospitality & all our other services. Strong and positive feedback from our guests is highly motivating and helps the team perform even better; our staff will definitely be happy to read what you wrote. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We would like to thank you for your recommendation. We believe good food is the key to enriching your soul with happiness. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. With Best Regards, Guests Services Desk
Read more
Saikat C wrote a review 12 Sep
1 contribution
Dear all, It has been a pvery pleasant experience in staying at The Polo Towers, Shillong!all the staffs are very polite,helpful and very courteous. They make us feel at home.The rooms and everything in the hotel is maintened absolutely clean and tidy. The food here is delicious and the hotel is at a beautiful location inside the main town but outside the hustle and bustle of city sounds. Special thanks to Biswajit mondal and Sanjib Patra for their help and as a customer , I was very pleased with their service. Thabk you for a wonderful and pleasant experience and would definitely recommend all of you to please xome and stay here for couple of days at The polo towers Shillong . You would be definitely felt at home.Thank you!
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Date of stay: September 2021Trip type: Travelled with family
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Mr. Saikat, Greetings from Hotel Polo Towers Shillong! It was a pleasure to have you at Hotel Polo Towers Shillong. We are delighted to know that you enjoyed your stay in a peaceful location along with quality food, great hospitality, the cleanliness & all our services. Strong and positive feedback from our guests is highly motivating and helps the team perform even better; our entire team will definitely be happy to read what you wrote. We would like to thank you for your recommendation. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We believe good food is the key to enriching your soul with happiness. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. With Best Regards, Guests Services Desk
Read more
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PRICE RANGE
US$64 - US$133 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMeghalayaEast Khasi Hills DistrictShillong
NUMBER OF ROOMS
50
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Frequently Asked Questions about Hotel Polo Towers
Which popular attractions are close to Hotel Polo Towers?
Nearby attractions include Ward's Lake (0.7 km), Ward's Lake (0.4 km), and Police Bazar (0.7 km).
What are some of the property amenities at Hotel Polo Towers?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Polo Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Polo Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Polo Towers?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Polo Towers?
Conveniently located restaurants include City Hut Family Dhaba, Jiva Veg, and Madras Cafe.
Are there opportunities to exercise at Hotel Polo Towers?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Polo Towers have an airport shuttle?
Yes, Hotel Polo Towers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Polo Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Polo Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Polo Towers?
The staff speaks multiple languages, including English and Hindi.