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Traveller (298)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Polo Towers
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 94 hotels in Shillong
Location
Cleanliness
Service
Value
Travellers' Choice
A leading name in Luxury Hotels, Hotel Polo Towers Shillong is an excellent choice for leisure and business travelers for personalized services and lavish living that it offers. It is the only 4 star hotel of the Shillong. Feel at home in our guest rooms and make life sweeter. Ask anyone about the best hotel in Shillong and they will tell you about us. Hotel Polo Towers Shillong has been consistently rated as the best hotel in Shillong over the last decade. Fondly known as the Shillong Icon, the hotel is the preferred choice for business visitors and tourists alike because of the services and convenient location on Oakland Road. The most centrally located property in Shillong, our unique banquet facilities like The Den and the Durbar, apart from the old favorites - Polo Room, provide exclusive venues, ideal for intimate parties to grand celebrations. Come, enjoy our signature Shillong Polo hospitality. The Hotel Polo Towers, Shillong, comes with premium living spaces like the Premier Rooms, Boutique Rooms, Executive and Presidential Suites. All of our living spaces are spacious and are decked out with modern amenities like a separate living room, air-conditioning, high-speed Wi-Fi, in-room safe and much more. Guests who stay at our hotel can enjoy the lavish breakfast buffet that is on offer. We at Hotel Polo Towers, Shillong, believe good food is the key to enriching your soul with happiness. Our resort in Shillong accommodates the Sky Grill which is the only alfresco dining restaurant in Shillong. Ginger is another multi-cuisine restaurant at our hotel in Shillong which offers a range of delicacies and the choicest of alcoholic beverages. There’s also an in-house pub called the Irish Pub that is the perfect place to unwind after a long day and to top it all off we have a confectionery shop called the Cup Cake Factory which offers a range of treats and snacks to satiate your sugar rush. Places to visit – 1. Umiam Lake 2. Elephant Falls 3. Shillong View Point 4. Don Bosco Museum 5. Laitlum Canyons 6. Mawphlang Scared Forest
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Sofa
Telephone
Bottled water
Minibar
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English, Hindi
1144Reviews14Q+A100Room tips
Traveller rating
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ShikshaC wrote a review Sep 2022
Gurugram (Gurgaon), India1319 contributions177 helpful votes
I stayed at Hotel Polo Towers for 4 days during my stay at Shillong at chose this hotel as it was a 4 star and very close to Police Bazaar. The hotel’s lobby is quite grand and beautiful but it’s rooms are very outdated and not up to the standard of a 4-star property. The lighting in the room was not proper, their wifi was patchy and the bathroom was very small with leaking shower enclosures. The housekeeping staff tries to do their best to make things neat and clean and also deliver newspapers in the morning to your rooms. The food in the restaurant however is very good and highly recommended with the breakfast having variety everyday and menu not being repeated.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Try to take rooms facing the market as the other side rooms look into people’s houses
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 3 days ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
apareshsinha wrote a review Aug 2022
gurgaon8 contributions3 helpful votes
Hotel's Favourite
Very nice hotel. Pleasant and smiling staff . Breakfast is awesome. Not to miss. Traditional Red tea serving ritual is so well done. The tea was fragrant and nice. Clean and spacious bathroom. Very thoughtful of the hotel to have space to put 4 small strollies. Lovely stay
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 4 weeks ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anitha wrote a review Sep 2022
1 contribution
Very good service from the house keeping,very nice and tasty food,very good decor of the hotel,nice place where the hotel is situated,very nice and spacious rooms.Very nice hotel... House keeping - Subojit and Sanjiv
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 4 days ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anchal wrote a review Sep 2022
1 contribution
Adorable and very cooperative staff... specially Subojit and Sanjib.I like all the staff and I will visit again in this hotel....I will visit again... Cleaning environment and supporting member enchanted me.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 5 days ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vivek Kumar wrote a review Sep 2022
1 contribution
Very cooperative staff specially Mr. Sanjiv and Mr. Subodh....prompt pick up of call, nice housekeeping, elegant approach...a comfortable and best hotel in Shillong, All amenities and transport available nearby. Overall a good experience.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Share
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 5 days ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rahul Kothari wrote a review Sep 2022
1 contribution
Had a wonderful experience and a great time here. Hotel staff were so supportive. Wonderful service. House keeping staff were fantastic specially Suvojit & Sanjeev. A good choice in shillong if you are on a business trip or on a family trip.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 5 days ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Astha wrote a review Sep 2022
1 contribution
Cordial staff especially subhojeet and sanjeev.fabulous and fast service.A must visit property.Nice hospitality.well maintained hotel.Tasty food.It also also a beautiful open dining space and a must visit pub!
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 5 days ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S k agarwal wrote a review Sep 2022
Lucknow District, India1 contribution
The service which we received is amazing and excellent. Specially Mr Surojit and Mr Sanjib took care me and my family. This is my first stay in this hotel. I enjoy every moment. Thanks to Polo Tower team.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Swadha wrote a review Sep 2022
1 contribution
The experience was overall great. What matters most is the service with which I am totally satisfied. On my one call the service was at my room step. Whatever ordered was delivered on time. I would love to give my special thanks to Subojit and Sanjib!
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Swarna latha wrote a review Sep 2022
1 contribution
Housekeeping service very nice all housekeeping guys helpful. Specialy suvojit and sanjib very nice person and every time positive word use. Food quality very good. Main things hotel location near by police market... ✌✌✌
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Share
Response from Hotel Polo Towers Shillong, Guest Services / Front Office at Hotel Polo Towers
Responded 1 week ago
Dear Guest, Greetings from Hotel Polo Towers Shillong! Thank you for choosing to stay at Hotel Polo Towers, and for sharing your feedback on TripAdvisor. Thank you also for your heart warming appreciation of our colleagues who were delighted to receive your approval of the service and food they prepared. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating, and we are happy to share your sentiments with them. We hope you have explored our restaurant - Ginger our multi cuisine restaurant & Sky Grill our only Alfresco dining restaurant. We also have Irish Pub – The perfect place to unwind after along exploring day. We hope we met your expectation & your memories of Shillong and of Hotel Polo Towers Shillong brings a satisfactory smile to your face. We look forward to welcome you soon. Kind regards, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$63 - $165 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMeghalayaEast Khasi Hills DistrictShillong
NUMBER OF ROOMS
50
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Frequently Asked Questions about Hotel Polo Towers
Which popular attractions are close to Hotel Polo Towers?
Nearby attractions include Ward's Lake (0.7 km), Ward's Lake (0.4 km), and Police Bazar (0.7 km).
What are some of the property amenities at Hotel Polo Towers?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Polo Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Polo Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Polo Towers?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Polo Towers?
Conveniently located restaurants include City Hut Family Dhaba, Jiva Veg, and Madras Cafe.
Are there opportunities to exercise at Hotel Polo Towers?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Polo Towers have airport transportation?
Yes, Hotel Polo Towers offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Polo Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Polo Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Polo Towers?
The staff speaks multiple languages, including English and Hindi.