Rooms Are very Clean, good service provided by Staff , food was amazing, room are properly maintained, located in greenery, well maintained out side area, play area for kids also, well cleaned pool, over all beat experience, night Show also provided by them like juggler show , camp fire also created by them , DJ Also .
Well spent weekend with family.property is full of greenery and is clean. Monkeys create nuisance but hotel staff ensure customer safety. Spa is good...food can be improved as it has lot of oil n spices....location of the hotel is good with Charlotte lake at a walking distance of 10 mins....overall satisfied with the stay.
We, a family of 4 pax stayed in this hotel on 14th Jan'22 (Makar Sankranti). The hotel is nicely located in nature's lap. We booked one tent & a luxury deluxe room. The persons at reception were quite friendly and they arranged a Heritage room alongside our tent room for our convenience and that too without any extra charge. Overall the hotel is nice, comfortable and offers best value for money.
Stayed there with my wife for two nights from 27th Dec 2021. The deluxe room I had booked was quite spacious and clean. Food was good and the hotel manager helped in organizing a taxi pickup from Mumbai and drop back to airport too. He also helped us in getting a friendly and knowledgeable horse owner who took us around Matheran. Food was good and the buffet choice was adequate. We had all our meals at the resort even though the stay had only breakfast built in. The rooms are located midst of greenery. There was no hot water flowing on second day but was told that one of the other room resident had left the tap open previous night leading to no water could be stored in boiler. I suppose this was a blip. One improvement I would suggest is that some of the room essentials such as cabinets etc be replaced or repaired regularly. Our cabinet had drawers not working properly. Room had only one waste basket in rest room but not in main room. The room door had antiquated bolt and lock system, both of which had rusted making lot of sound while closing and opening. High time these irritants are replaced to make stay much more pleasant. Hence a star less to the rating. This hotel has an excellent spa which one should not miss. Biju Joseph and his team made sure the different types of body massages are worth going for. We had one which was sublime and very effective. Worth trying when one is staying in this place. Monkeys were a great menace at this hotel which I am sure is the case with other resorts/hotels too as Matheran itself is a forest. But they did not harm anyone.…
Awesome place to visit... Loved the food too.. Recommend to all... Visited on 30th dec... Just awesome experience.. 😍 great place to visit for family and couples too... Food was awesome...Room is neat and cleaned...no dought willl visit again ❤