Westend Hotel
R.C.Church Road Next to Matheran Police St., Matheran 410102 India
Full view
View all photos(983)983
360
Panoramas (33) Room & Suite (250)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Tell us so we can help you plan.
Avg. ₹2,616 /night, 11/14 - 11/15
₹6,837
per night
₹4,432
per night
₹2,026
per night
Nov
Dec
14 Nov
Today
16 Nov
18 Nov
20 Nov
22 Nov
24 Nov
26 Nov
28 Nov
30 Nov
2 Dec
4 Dec
6 Dec
8 Dec
10 Dec
12 Dec
14 Dec
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#5 of 28 hotels in MatheranLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Westend Hotel with 29 cottages and 4 tents are brimming with old world charm, what with their beautiful old British-style preserved architecture and spacious verandas. From the minute you step in, you almost wonder if such hotels exist. And to think, its mere 2 hours away from the hustle and bustle of city life. Tucked away in the forest, all you will see are the tree tops and hear only the sounds of the forest. The beautiful Lake Charlotte is just 10 minutes away as is the main bazaar and a few of the famous viewpoints. The sole aim of the hotel is to make you relax. Trek through the forest, amble along the natural red mud paths, take a horse ride to the various tourist attractions, play the numerous indoor-outdoor games, soak in the silence or just laze on the hammocks, there's enough and more to keep you busy for as long as your stay. And whatever you choose to do, you'll certainly leave with a rejuvenated mind.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Pool
Restaurant
Badminton
Evening entertainment
Children's playground
Indoor play area for children
Car hire
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Table tennis
Children Activities (Kid / Family Friendly)
Spa
24-hour security
Baggage storage
Outdoor fireplace
First aid kit
Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Sofa
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Bottled water
Electric kettle
Flatscreen TV
Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Quaint
Languages Spoken
English, Hindi
Location
R.C.Church Road Next to Matheran Police St., Matheran 410102 India
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 47 out of 100
47
Mumbai Airport
43.9 km•
See all flights
Car Hire
31 Restaurants
within 10 kilometers
765Reviews32Q+A100Room tips
Reviews
Traveller rating
- 331
- 332
- 65
- 12
- 25
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
After some research and reading other reviews we decided to pick westend hotel for our 3 night stay at Matheran. Me & my wife were very impressed with the Covid protocols in place, everything was touch free including check-in & check-out process. The staff was very prompt to any requests throughout our stay, rooms were cleaned daily, water bottles were replaced.
We had not read much about the food at the hotel, and honestly we weren't expecting much. We had planned to eat at different eateries and restaurants throughout matheran. But having to walk few kilometers for every meal became tiring eventually so we decided to give the food at Westend hotel a try, and we were surprised at the quality. So by the end of our trip we had more meals at the hotel itself than outside. They don't serve specialised local or ethnic cuisine, but whatever they serve is done well and with care.
I am giving 4 stars because there is room for improvement. The rooms are a bit small and feel claustrophobic. For the per night I paid, i'd expect the rooms to be bigger and at least feel bigger. On the last night we were there it rained heavily, it looked like the kitchen was overwhelmed with orders because everyone at the hotel were trapped in their own rooms and wanted room service. But that is no excuse to serve inedible food, if the food cannot be eaten it shouldn't leave the kitchen. Our Dal Khichdi and fried chicken both were not edible and we wasted most of it.
Having said all of this I will certainly recommend westend hotel, I enjoyed my stay there and would recommend others to also give it a try.
We had not read much about the food at the hotel, and honestly we weren't expecting much. We had planned to eat at different eateries and restaurants throughout matheran. But having to walk few kilometers for every meal became tiring eventually so we decided to give the food at Westend hotel a try, and we were surprised at the quality. So by the end of our trip we had more meals at the hotel itself than outside. They don't serve specialised local or ethnic cuisine, but whatever they serve is done well and with care.
I am giving 4 stars because there is room for improvement. The rooms are a bit small and feel claustrophobic. For the per night I paid, i'd expect the rooms to be bigger and at least feel bigger. On the last night we were there it rained heavily, it looked like the kitchen was overwhelmed with orders because everyone at the hotel were trapped in their own rooms and wanted room service. But that is no excuse to serve inedible food, if the food cannot be eaten it shouldn't leave the kitchen. Our Dal Khichdi and fried chicken both were not edible and we wasted most of it.
Having said all of this I will certainly recommend westend hotel, I enjoyed my stay there and would recommend others to also give it a try.
Read more
Date of stay: February 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 26 Feb 2021
Thank you for taking the time to review us. We are delighted to know you had a good stay. Your feedback and suggestions are of significance and help us evaluate our product offering and improvise on our services. We look forward to welcoming you again at Westend Hotel – Matheran.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had taken two super deluxe rooms for three days. We were a bit worried for covid but cleanliness was maintained very well. Liquid hand-wash was kept on the basin. Small packets of hand sanitizer were also provided. The towels came wrapped in plastic bags everyday. Food was good though a bit more variety should be added. Overall a good experience.
Read more
Date of stay: December 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 21 Dec 2020
Thank You for review of appreciation and sharing your recent experience with us on Tripadvisor. We have noted your feedback regarding food variety and will be looked into. We look forward to welcoming you again at WestEnd Hotel -Matheran.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for one day in Westend Hotel on 24th October 2020. During my stay I faced several issues. The WiFi service was not available in my room in Resort. Despite of escalating the issue, it was not made available during our entire stay. For everything you need, you have to contact reception on mobile number they provide, but problem is that there is no mobile network in Matheran, hence each time you need something you have to walk upto service desk. Inter-room telecom service should be present. Post-covid you need to check food menu on hotel app I. E., Westend hotel Matheran app. Now since no mobile network and WiFi, I was not able to access app as well. Hot water was available for me on request for bathing purpose. Be aware of Monkeys in resort, they can enter your room if left open.
Good point is that resort's ambience is beautiful and staff is friendly.
Good point is that resort's ambience is beautiful and staff is friendly.
Read more
Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 10 Nov 2020
Dear Mr. Ajinkya We are apologies for the inconvenience cause during your stay at our hotel. We have noted your feedback with great concern & the same shall certainly be considered for us to evaluate our product offering to ensure a positive and superior experience in the future. We look forward to welcoming you back
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I did not have a good experience from the first day. Room was not ready, bedsheet and covers are used ones, even after requesting they are causal in replacement.
I paid for an extra bed for my kid, they convert room sofa into a bed - not comfortable.
I ordered the cheese sandwich, they were not good, much better in the local market.
The only connectivity is wi-fi, in my room signals were poor.
Towels were not clean and soft.
Geyser had a problem, it took 30 mins for short out.
The balcony was not clean.
I paid for an extra bed for my kid, they convert room sofa into a bed - not comfortable.
I ordered the cheese sandwich, they were not good, much better in the local market.
The only connectivity is wi-fi, in my room signals were poor.
Towels were not clean and soft.
Geyser had a problem, it took 30 mins for short out.
The balcony was not clean.
Read more
Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Room Tip:Â The last-minute deal is just to make a fool, it should be that price only.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 11 Jan 2021
We regret that you had an unpleasant experience and your comments and feedback is noted and will be used in the evaluation of the product offering and improvisation of services offered
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall good experience.. I will rate it 4.5 out of 5
Make sure you have soft copy of id and address proof as you will have to upload them while filling the hotel form at reception. I personally felt it pretty smooth and hassle free procedure..
Room booked was super deluxe which had small fridge, sofa cum bed, double bed & clean washroom which met my expectations.
Location wise its nearly 0.5 kms from Matheran main market.
Slightly overpriced in terms of food but quality and quantity of food is good.
This hotel has almost all amenities like small excercise area, indoor games like carrom, TT, badminton, childrens area, swimming pool(not functioning due to COVID), spa, DJ(not functioning due to COVID).
Monkeys are all over Matheran so pls be careful while eating anything outside your room or while walking.
I would highly recommended westend hotel for anyone visiting Matheran...
Make sure you have soft copy of id and address proof as you will have to upload them while filling the hotel form at reception. I personally felt it pretty smooth and hassle free procedure..
Room booked was super deluxe which had small fridge, sofa cum bed, double bed & clean washroom which met my expectations.
Location wise its nearly 0.5 kms from Matheran main market.
Slightly overpriced in terms of food but quality and quantity of food is good.
This hotel has almost all amenities like small excercise area, indoor games like carrom, TT, badminton, childrens area, swimming pool(not functioning due to COVID), spa, DJ(not functioning due to COVID).
Monkeys are all over Matheran so pls be careful while eating anything outside your room or while walking.
I would highly recommended westend hotel for anyone visiting Matheran...
Read more
Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 30 Nov 2020
Thank you for taking the time to review us on Trip Advisor. It’s our pleasure serving the best of our services to you. Looking forward to welcoming you again at our hotel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Once again Westend hotel gave us a lovely holiday. We went on the valentine day weekend and it was full occupancy yet the staff were very obliging and courteous. We had booked a super deluxe room & had some initial trouble with the air condition but Mr. Shailendra immediately changed our room. Mr. Shailendra, the manager is very affable & accommodating. The hotel had entertainment programs in the nights which kept the kids enthralled. Food was also very good with lot of items.
Read more
Date of stay: February 2021
Value
Cleanliness
Service
Room Tip:Â Super deluxe rooms on the ground floor were good.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 18 Feb 2021
Thank you for sharing your recent experience with us on Trip Advisor. Your review has been shared with the team and Mr Shailendra and all are happy on hearing it. I appreciate your positive feedback about our hotel. We look forward to welcoming you again at the Westend Hotel – Matheran.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1) no covid precautions were taken. No one wore mask. Nobody bothered to check visitors /guest temperature 2) Rooms are definitely not as shown in pictures, Cockroaches present & glasses were oily & not cleaned 3) inr 4950 charged per night for only room/ac. 4) Their pet dog continuously barked throughout night & Despite complaining hotel didnt bothered about it. 5) Refrigerator didnt worked just to fool customer they have kept it.
Read more
Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 15 Feb 2021
Please accept our apologies for all the inconvenience caused during your stay at the hotel. We have forwarded your service concerns to the respective department head for necessary action. You shall surely see the difference during your next visit and assure you of a better service.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good property. Rooms could have been a bit cleaner though. We enjoyed the monsoon and room service was excellent — even they provided with us late lunch at room as the buffet was over by the time we reached amid rains. The restaurant is also quite good with delicious spread in dinner and breakfast too.
Read more
Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 23 Sept 2021
Thank you for your valuable time and sharing your recent experience with us on TripAdvisor and for giving us a rating of appreciation. We are truly happy to hear that you enjoyed our meals and had comfortable stay with us. Looking forward to welcome you again at WestEnd Hotel Matheran.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: Property is good, I liked the location, kids play area, magic show, indoor activities, and swimming pool.
Cons: I booked super deluxe rooms, but the size of the rooms was very small.
Food was really turned off for me. I would rate 1 star for food. I had lunch, dinner, and breakfast. If you are a vegetarian I would not recommend to have food here. You guys really really need to work a lot on food quality and taste.
Lunch - Not a single item was tasty. no option in roti, only choice is maida tandoori roti. Chole- Was not at all tasty.
Dinner: Did not like the dinner as well. Maida lacha Partha, You could not have maida all the times. no options for wheat roti again settled with just Dal and rice.
Breakfast: - it was a bit better than lunch and dinner.
Cons: I booked super deluxe rooms, but the size of the rooms was very small.
Food was really turned off for me. I would rate 1 star for food. I had lunch, dinner, and breakfast. If you are a vegetarian I would not recommend to have food here. You guys really really need to work a lot on food quality and taste.
Lunch - Not a single item was tasty. no option in roti, only choice is maida tandoori roti. Chole- Was not at all tasty.
Dinner: Did not like the dinner as well. Maida lacha Partha, You could not have maida all the times. no options for wheat roti again settled with just Dal and rice.
Breakfast: - it was a bit better than lunch and dinner.
Read more
Date of stay: January 2020
Rooms
Service
Sleep Quality
Room Tip:Â If you are a vegetarian and looking for good food inside hotel, I would not recommend this place.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ManishaK321, Public Relations Manager at Westend Hotel
Responded 8 Jan 2020
Thank you for your review! We shall certainly look into your feedback and comments. We look forward to welcoming you again!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our 3rd visit to Westend Matheran, We had a relaxing stay at last week for 3 days. What we like about this resort is, quite and surrounded with lust greenery. The service was good and all the staff was cooperative. I would recommend to go and try Westend at Matheran and I am sure that it's worth of what you will spend for your family vacation trip at Matheran
Read more
Date of stay: September 2021
Value
Service
Sleep Quality
Room Tip:Â I will recommend for Row Houses category
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manisha Khakhar, Marketing at Westend Hotel
Responded 5 Oct 2021
Thank you for staying with us and sharing your valuable feedback here on TripAdvisor and for giving us a rating of appreciation. We are happy to know that you liked our property and location and you enjoyed and had a comfortable stay with us. It’s our pleasure to serve the best of our services to you. Looking forward to welcoming you again at the Westend Hotel – Matheran.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spaciously designed Heritage Family Rooms measure 365 sq. ft and have a colonial layout with a High Ceiling and a choice of King Size bed. Simplicity and sophistication fuse with ultra-modern amenities to create a memorable living experience. This room can also be configured with an extra bed for families of 4.
Dear Guest.
Good Afternoon!
We have different SPA packages as given below "Prices Included all Taxes"
1) 3 Hours ( Body Scrub, Wrap, and Massage {Deep Iissue}- Rs. 5999/-
2) 2 Hours (Body Polish/Body wrap) Massage {Aroma}
Rs. 3999/-
3)Body Polish - 45 minutes - Rs. 2799/-
4) Body wrap - 45 minutes - Rs. 2799/-
5) Luxury Full Body Massage (Deep Tissue) - Rs. 2799/-
6) Relaxing Full Body Massage (Aroma Body Massage) Rs. 2249/-
7)Foot/Hand - 30 minutes Rs. 849/-
Reflexology - 60 minutes Rs. 1399/-
8)Neck, Back & Shoulder - 30 Minutes Dry - 849/-- Oil - Rs. 999/-
60 minutes Dry Rs. 1399/- Oil - Rs. 1699/-
9)Head Massage - 30 Minutes Rs. 849/-
10) Facial - 60 Minutes - Rs. 1999/-
11) Steam Bath - 15 minutes Rs. 399/-
Thank You
Pets are not allowed
Matheran is a vehicle free zone. You will have to park at the Municipal Car park at Dasturi and come up to Matheran.
Yes Sir all major cards accepted
…
"Keep Backpack bags. Avoid trolley bags and heavy luggage. Hire coolie if having much luggages."Read full review
"pool timings are 10- 12 30 and 3-7 preferable to take rooms on ground floor as monkeys roam on top floors and can steal clothes kept outside"Read full review
"Reduce the cost so that more public can visit your hotel. Also give some extra offers to the grp to 8-10 and staying for more than 1 night"Read full review
…
PRICE RANGE
₹2,279 - ₹6,246 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMaharashtraRaigad DistrictMatheran
NUMBER OF ROOMS
33
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingWESTEND HOTEL (Matheran, Maharashtra) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Westend Hotel
Which popular attractions are close to Westend Hotel?
Nearby attractions include Louisa Point (1.3 km), Charlotte Lake (0.6 km), and Porcupine Point (Sunset Point) (2.1 km).
What are some of the property amenities at Westend Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a spa.
Which room amenities are available at Westend Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Westend Hotel?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Westend Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Westend Hotel?
Conveniently located restaurants include Kumar Plaza Restaurant, Hotel Panorama Restaurant, and Vaibhavlaxmi Family Restaurant.
Are there opportunities to exercise at Westend Hotel?
Yes, guests have access to a pool during their stay.
Is Westend Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Matheran.
Which languages are spoken by the staff at Westend Hotel?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Westend Hotel?
Many travellers enjoy visiting Prabal Fort (4.6 km).