Horrible hotel - extremely tiny, congested rooms, limited car parking, very limited dishes in the buffet, slow service in the restaurant. We were even cheated on the restaurant bill. The porter refused to carry one of the bags.
Hi All, Few points which i need to highlight: 1) Zest restaurant food and service is great. Thanks! 2) Reception staff are dull. Need to work on customer service.Regular reminders on calls were done if I needed anything. 3) Rooms are good but few things should be worked on. Locker had issue. No proper hot water in bathroom. Issues with tap. 4) No enough car parking. Was asked to park outside the building. Should work on this and prioritise guests car first instead of the one walking in to restaurants. 5) Walking aisle outside the rooms are smelly with cigarettes. No proper ventilation. Thanks!
I expected this to be Atleast in 2-3 star category considering the pricing.. But the manpower at hotel is really under trained and there is no-one to help you in parking to start with .. The facilities at hotel are so old and many things r not functional.. The hot water itself is not available, when asked they provided luke warm which is not enough for chilly weather there.. In addition food also is not good.. When asked a staff why this hotel is like this, he gave me a good smile without sorting out the issue.. There was a powercut for more than an hour and I had to inform the reception that there is no power since long for which reply was electricity board is working on some line.. When asked why is there no power backup in hotel and when asked to connect to higher officials they turned on the generator.. All in all I would not recommend anyone.. …
It was a good stay with family for one night. Wish they had informed us in advance that the room was earlier occupied by guests that preferred to smoke. Had that been the case then we would have requested for a non smoking room. Overall it was a good stay.
Room service was so bad I didn't have words. Smoking was all over our two rooms whole night not sure about there air conditionin system. It was really very bad experience for me n my family. Even worst part is they don't care about your experience
Good hotel to stay for 3 reasons: 1. Ideally located 2. Cost effective 3. Good service staff Only disturbance we had was continuous 24 hrs flow of flush water in wash room commode. It was not properly addressed on our complaint.
Had a three nights stay due to official reasons along with Family. Got very good hospitality from the all the staff members of the hotel whosoever we interacted. We had pleasant stay there. You get good food. Although Foods are slightly over priced but you need pay a bit sometime for a overall good stay. Overall we had a lovely stay. Value for money ! Centrally located and accessible from all nearby places at Hassan.
We got a very good room for a really cheap rate. The amenities were standard and comfortable. Service was very prompt and staff were courteous and accommodating. The hotel is just off the main road and close to city centre. Parking is insufficient and had to park my car outside. Food (room service) is a bit expensive. Didn't get a chance to try the in house restaurant. Maybe next time.
Hotel and room was very clean except for small things with facilities and parking. I feel its good price for the stay.I can recommend the same to friends and families.Staff members are courteous.I liked the assistance provided for the site seeing.
Never expected this kind of property in a small town like Hassan. Comfortable clean and well maintained. Centrally located and value for money. Would like to recommend to others and would like to stay whenever in Hassan.