In a city like Guwahati, one would expect to have many choices for accommodation. Strangely Radisson Blu and Vivanta, which are basically economy versions of their full fledged hotels, are charging higher than a Marriott or a Taj in a city like Bengaluru. I was happy to see this hotel at a reasonable price. The rooms were great, the location also good. Cant find much fault with the hotel, we got early checkin by paying a small amount too. I would have given 5 stars but for a not so good experience in the restaurant. We wanted to have some authentic Assamese cuisine and we were assured the chef there is very good. So we ordered Assamese delicacies like maas tenga and local style chicken curry, only to be severely disappointed. Being conversant with Assamese cuisine, I could understand that the chef made some mish mash and served it to us, perhaps not anticipating that we would know how the authentic ones taste. These dishes were off menu so we ended up paying higher for food we wish we hadn’t ordered. Hence downgrading my rating from 5 to 4 stars. Otherwise, this hotel is a safe bet. …
The quality of food is unimaginable for a hotel like this. The price is also too much for the price and the staff isn't able to comply with half of our requests. However the rooms are decent but there are also bad ones around. Location is also good as well.
Rooms are really decent with all the basic amenities and competent room service. However there are some caveats to the overall experience. Food is horrible and is grossly overpriced and absolutely not worth the asking price. Many times you have to fight the management for even a decent meal. Also the WiFi, although free is very inconsistent and slow. Even the staff are incompetent in general. The complacency of the hotel management is the main reason I advise you to save your money and go somewhere else. These people don't deserve your hard earned money.
On 6th Feb 2020 we had organize wedding reception party held at The Lilly hotel.It was pleasure of working along with the Banquet Manager Mr Utpal Chakarborty who took care of so much details. He also went above and beyond his duty to accommodate our request.The amazing mature staff led by Mr Utppal Charkarborty was friendly.He is an asset to the organization.The hospitality and service provided by each staff of the hotel was excellent.I once again want to say huge thank to Mr Uttpal chakraborty and team for helping our wedding party to be so enjoyable and successful. We will definitely visit again and surely recommend The Hotel Lilly to our friends for their special occasion. With regards PRITAM NEOPANE
Lizard in the bathroom which was not caught by housekeeping. Still at large in the room most probably. Went to the salon to wash my hair. The staff member kept the tap on for 30 min. Water just went into the gutter. When I told her it’s a waste of such a precious resource she did not care. Front office in charge gave us incorrect information. Had we followed his advise our stay would have been compromised.