Hotel Lilawati Grand
Motilal Nehru Road Near Fancy Bazaar, Pan Bazaar, Guwahati 781001 India
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Avg. ₹1,472 /night, 1/20 - 1/21
₹1,645
per night
₹1,515
per night
₹1,385
per night
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About
#43 of 160 hotels in Guwahati
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Avail 5 star facilities at throwaway prices at the heart of the central business district of Guwahati, the gateway to North East India. We serve you with Indian, South Indian, Tandoor, Chinese, Continental and American dishes at our multi-cuisine restaurant. Chilled Beer and Wine is our specialty. Imported whiskey and Indian varieties adorn our bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Shuttle bus service
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Car hire
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Air conditioning
Room service
Room types
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Hindi
Location
Motilal Nehru Road Near Fancy Bazaar, Pan Bazaar, Guwahati 781001 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 72 out of 100
72
97 Restaurants
within 1 kilometer
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Detailed Reviews
I have visited Guwahati on the last week of July this year. Stayed in Lilawati Grand. The hotel is newly opened. The room was clean. Bathroom looked very modern to me. Enjoyed the complimentary breakfast. Did not get time to have lunch and dinner in the hotel. I stayed in the hotel for two nights and before leaving for my work in the morning I used the hotel free wi fi internet. The hotel is situated in Panbazar, near Don Bosco School,the central business area of the city and also near to the Brahmaputra river. Overall good hotel,value for money, warm staff and the best thing was that I did not hear a single noise of the outside traffic
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Date of stay: July 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lilawati Grand is a newly opened hotel. Must say rooms are very clean. rooms have central air condition. Bathrooms have enclosure. Overall safe and well managed hotel in Guwahati to which any traveller shall admit.
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Date of stay: July 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OK location, close to the railway station. The room and bed was very comfortable. Good pillow and quilts. We stayed in the same room twice on the same trip. The second time I don’t think they had changed my sheets. I found a long hair in my bed. They did not change our towels every day. The bathroom was clean. However the ‘concept dry bathroom’ kept flooding because the shower was made on a pedestal and had leaky shower screens. The water would then run out from the bathroom into the bedroom. But the water was nice and hot, non-stop flow from the shower!! Good big LCD TV with cable. Breakfast was adequate – eggs, toast, fruits, juice, dosa sambar etc. Decent service. The price was good, I would probably stay here if I ever had the misfortune of going to Guwahati again!
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Date of stay: January 2015Trip type: Travelled with friends
Value
Location
Service
Room Tip:Â The cheapest room is the bachelor room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had booked 3 rooms on double occupancy at Lilavati Grand on 14th january for one night. And the services provided by the hotel are pathetic to say the least. Here is what happened -
1) We had made the booking through booking.com and had booked 2 standard and 1 grand room. We had also informed the hotel before hand of our expected time of arrival on 14th. Upon reaching the hotel we were told that they were misinformed and that they could give us only 1 superior room and not 2.
Since we had no option we accepted the same . They then asked us to cancel the booking of 1 superior room on the booking site and that we will be charged at walk in rate for the alternate room that we are booking.
2) since we had an 82 year old senior citizen travelling with us, we requested for a heater in the room, the hotel said they didn't have one. We then requested if they could atleast give a hot water bag since it was very cold and the hotel could not provide that either.
3) since we were checking out early at 06:30 am next day we requested if the hotel could give us basic packed breakfast and they said they cannot provide that ( mind you we were already being charged for the same ) . We then requested if atleast they could give us some tea and biscuit in the morning and the hotel refused for that as well.
Overall we wouldn't recommend this hotel, except for the location the services, and facilities are pathetic, the rooms are dark and smelly. One of our room smelled of ciggerate smoke.
1) We had made the booking through booking.com and had booked 2 standard and 1 grand room. We had also informed the hotel before hand of our expected time of arrival on 14th. Upon reaching the hotel we were told that they were misinformed and that they could give us only 1 superior room and not 2.
Since we had no option we accepted the same . They then asked us to cancel the booking of 1 superior room on the booking site and that we will be charged at walk in rate for the alternate room that we are booking.
2) since we had an 82 year old senior citizen travelling with us, we requested for a heater in the room, the hotel said they didn't have one. We then requested if they could atleast give a hot water bag since it was very cold and the hotel could not provide that either.
3) since we were checking out early at 06:30 am next day we requested if the hotel could give us basic packed breakfast and they said they cannot provide that ( mind you we were already being charged for the same ) . We then requested if atleast they could give us some tea and biscuit in the morning and the hotel refused for that as well.
Overall we wouldn't recommend this hotel, except for the location the services, and facilities are pathetic, the rooms are dark and smelly. One of our room smelled of ciggerate smoke.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is one of the worst property in Guwahati. Business traveller should not stay. Services are pathetic . Worst breakfast and even if take second omlate hotel will start charging while breakfast is complimentary
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Worst stay at hotel in my life. Reached hotel bit late in the evening.What greeted me was cigarette and alcohol smell right at reception. Hotel staff is very rude. Toilet flush does not work. Hotel staff said to me to wait till 8 .00 am till plumber comes. He refused to permit using another room toilet. Poorly ventilated room. Absolutely NO NO to family stay. You get better hotel for the same price.Alcohal and cigerate foul smell. Poorly ventilate room. Rude and unprofessional hotel staff. Basic facilities like toilet flush does not work. Worst is hotel staff does not bother to help you.
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Date of stay: December 2019
Value
Service
Sleep Quality
Room Tip:Â Alcohal and cigerate foul smell. Poorly ventilate room. Rude and unprofessional hotel staff....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have never faced such type of problem in any hotel all over India, Front office staffs are just ridiculous, they dont know how to speak & co-operate with Customers,they dont have any manners, they have not provided any services to us on time, We have booked 3 rooms for 3 days, but to stay there for a single days was terrible, i will not visit this hotel again in future, and i suggest do not visit to any one.
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Date of stay: April 2015Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this room from Goibibo after seeing much reviews in trip advisor. The hotel is located in a prime position and the arrangements are good, as you may expect from such category hotel in a small city.
However, the service is an area which looks for attention from the management. One of the room was booked for 3 adults, with an extra bed in it. There is one almost invalid person travelling with us and we required the room to be ready. But when we entered the hotel, the check in was smooth and we were readily shown the room. When that room has been entered, we could see that it is just a double bedded room. We readily informed the reception that we need an extra bed in that room.
They were not ready to listen saying that that particular category does not have the facility to accommodate extra bed. We were surprised! If your particular category of room does not allow you to place an extra bed why are you allowing people to book for extra person provision?
Now they told us to upgrade the room which will then allow us to have an extra bed in the room. But there will be an extra charge for upgrading. Now we felt that it is sheer cheating!! You first take extra charge for allowing extra person and then again force us to give you another extra charge for upgrading!
We called up Goibibo and told them to deal with the hotel since we are not going to give anything extra anymore. They clearly told them to take it on their own and if they have to upgrade the room they have to absorb the extra cost. Now their is new story. They told they cannot do anything until their manager appears and for that we have to "wait"!! See the way the guests are dealt with.
We kept on waiting and no one knows when their so-called MANAGER will arrive. And we got this sensation that this person is already in the hotel and he is simply not coming to talk to us. So we chased the boys at the reception and now the superior manager appears who is least bothered if the guests are waiting or getting service at all or not.
He is also adamant and simply saying this room we have booked cannot give extra bed facility. There was a row and hell lots of arguments and counter arguments. Finally, he agreed to give a bigger room which will accommodate an extra bed.
Nonetheless, the extra bed does turn up till 3-4 times follow up at around 5.30 PM.
Next morning, the TV is not running. Why? The dish tv requires recharge. We informed the housekeeping and reception as early as 6.30 am as we were leaving to offer our prayers to Kamakhya temple. When we came back at 12, the TV was still without any recharge done. Again we have to follow up 3-4 times to make this done. And there is no response from them.
Their food is okay thought overtly over priced. In our opinion, the service team needs proper training and etiquette.
Finally, I would also say that they are "cheating" people since they are charging 4.94% Service Tax but there is no Service Tax registration number printed on any receipt, neither in their hotel bill nor restaurant bills. I had a row with the hotel staff who were arrogant as I asked for the Service Tax registration details. They said that it is how their software runs and it is how taxes are being maintained in Assam. It means that they are stealing this money, simply. There cannot be any separate tax rule for Assam as it is within India and not outside it. They failed to show me any service tax registration details. Very non-cooperating and arrogant staffs. I would never recommend anybody to stay here since they are cheaters!
However, the service is an area which looks for attention from the management. One of the room was booked for 3 adults, with an extra bed in it. There is one almost invalid person travelling with us and we required the room to be ready. But when we entered the hotel, the check in was smooth and we were readily shown the room. When that room has been entered, we could see that it is just a double bedded room. We readily informed the reception that we need an extra bed in that room.
They were not ready to listen saying that that particular category does not have the facility to accommodate extra bed. We were surprised! If your particular category of room does not allow you to place an extra bed why are you allowing people to book for extra person provision?
Now they told us to upgrade the room which will then allow us to have an extra bed in the room. But there will be an extra charge for upgrading. Now we felt that it is sheer cheating!! You first take extra charge for allowing extra person and then again force us to give you another extra charge for upgrading!
We called up Goibibo and told them to deal with the hotel since we are not going to give anything extra anymore. They clearly told them to take it on their own and if they have to upgrade the room they have to absorb the extra cost. Now their is new story. They told they cannot do anything until their manager appears and for that we have to "wait"!! See the way the guests are dealt with.
We kept on waiting and no one knows when their so-called MANAGER will arrive. And we got this sensation that this person is already in the hotel and he is simply not coming to talk to us. So we chased the boys at the reception and now the superior manager appears who is least bothered if the guests are waiting or getting service at all or not.
He is also adamant and simply saying this room we have booked cannot give extra bed facility. There was a row and hell lots of arguments and counter arguments. Finally, he agreed to give a bigger room which will accommodate an extra bed.
Nonetheless, the extra bed does turn up till 3-4 times follow up at around 5.30 PM.
Next morning, the TV is not running. Why? The dish tv requires recharge. We informed the housekeeping and reception as early as 6.30 am as we were leaving to offer our prayers to Kamakhya temple. When we came back at 12, the TV was still without any recharge done. Again we have to follow up 3-4 times to make this done. And there is no response from them.
Their food is okay thought overtly over priced. In our opinion, the service team needs proper training and etiquette.
Finally, I would also say that they are "cheating" people since they are charging 4.94% Service Tax but there is no Service Tax registration number printed on any receipt, neither in their hotel bill nor restaurant bills. I had a row with the hotel staff who were arrogant as I asked for the Service Tax registration details. They said that it is how their software runs and it is how taxes are being maintained in Assam. It means that they are stealing this money, simply. There cannot be any separate tax rule for Assam as it is within India and not outside it. They failed to show me any service tax registration details. Very non-cooperating and arrogant staffs. I would never recommend anybody to stay here since they are cheaters!
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Date of stay: March 2015Trip type: Travelled with family
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall I and my family were quite happy and satisfied and hence would say "Value for money".The hotel is located in the heart of the city - Pan Bazar. The staff were really cordial and gave us a warm welcome. It is very good to see that all of their staff members were quiet helpful. The front desk gave us good tips of visiting local points. The Deluxe Grand type of room was really good with good, neat & clean and spacious toilet/washroom.
However, there are a few points, for which I would request the hotel management to look into:
a) The entrance does not have a proper portico for the cars to come and stand so that the passengers can get down easily.
b) There are quite a few steps to go up to the reception, else once has to take the car down to the parking area, which itself is cumbersome
c) The buffet breakfast is served in the top most floor where there is no elevator (lift). Hence difficult for person with walking problems
d) One has to ask for arranging extra bed, even you would had paid for
e) Food quality for some of the dishes (like fish curry) need to improve
However, there are a few points, for which I would request the hotel management to look into:
a) The entrance does not have a proper portico for the cars to come and stand so that the passengers can get down easily.
b) There are quite a few steps to go up to the reception, else once has to take the car down to the parking area, which itself is cumbersome
c) The buffet breakfast is served in the top most floor where there is no elevator (lift). Hence difficult for person with walking problems
d) One has to ask for arranging extra bed, even you would had paid for
e) Food quality for some of the dishes (like fish curry) need to improve
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Date of stay: March 2015Trip type: Travelled with family
Value
Cleanliness
Service
Room Tip:Â I would suggest for the "Deluxe Grand" type for rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The most pathetic staff I have ever seen... No one knows how to talk and behave with the customers.
They DOUBLE book one room and then expect us to go some where else in the middle of night. This happened even when the hotel was informed about a late check in. If the customer asks for a clarification they call police and their own goons to show might and lull the customer. When all this is not enough the start pushing and man handling customer who is asking for his already booked room standing at the reception at 1 am along with his newly wedded wife. Such so called hotels which are nothing less than a place where goons are bred and innocent people insulted should be banned and shut down permanently. I hope no one ever faces time line mine with a hotel as pathetic and as low as this one here.
They DOUBLE book one room and then expect us to go some where else in the middle of night. This happened even when the hotel was informed about a late check in. If the customer asks for a clarification they call police and their own goons to show might and lull the customer. When all this is not enough the start pushing and man handling customer who is asking for his already booked room standing at the reception at 1 am along with his newly wedded wife. Such so called hotels which are nothing less than a place where goons are bred and innocent people insulted should be banned and shut down permanently. I hope no one ever faces time line mine with a hotel as pathetic and as low as this one here.
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Date of stay: January 2015
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Please write to the hotel for this, I'm just a reviewer.
"Alcohal and cigerate foul smell. Poorly ventilate room. Rude and unprofessional hotel staff. Never stay there"Read full review
PRICE RANGE
₹1,385 - ₹1,645 (Based on Average Rates for a Standard Room)
LOCATION
IndiaAssamKamrup Metropolitan DistrictGuwahati
NUMBER OF ROOMS
30
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Hotel Lilawati Grand
Which popular attractions are close to Hotel Lilawati Grand?
Nearby attractions include Fancy Bazar (0.7 km), Assam Rajyik State Museum (0.2 km), and Ugra Tara Temple (1.0 km).
What are some of the property amenities at Hotel Lilawati Grand?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Lilawati Grand?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Lilawati Grand?
Conveniently located restaurants include Hotel Sagar Restaurant, JB's, and Gopal Maharaj.
Are any cleaning services offered at Hotel Lilawati Grand?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Lilawati Grand?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Hotel Lilawati Grand?
Many travellers enjoy visiting Kamakhya Temple (4.4 km).
Is Hotel Lilawati Grand accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.