I went to the restaurant and did not stay there. Many of the items in the menu were not available, probably due to restricted working hours during Covid time. But lot of good hotels and restaurants resorted to separate menu for the period which was perhaps not there. A birthday party was also going on, service was slow. Food served was good though.
The Hotel is a cheat...I had a early morning check out, was overcharged for food items which I never ordered. Crooks, pathetic room service. Spoke to Shankar Ghosh, Exe-chef, who committed to refund the excess charged amount over WhatsApp but later backed out....wonder how they are still in business.
Stayed here for a night traveling on work! Booking was done by admin guys expecting this to be a good place considering the price. Reached here after a long day. The car was not allowed inside and I had to be dropped on the road. The driver helped carry my bags to the reception on the 1st floor. The reception guy surprised me by asking for payment before checking in. Now I know it is a ploy to prevent guests from shifting out once they are unable to sleep because of the ruckus created by the 3 simultaneous weddings. The room was stinking, tv was not working. Even after they fixed it most of the english news and entertainment chanels were not subscribed. At night random people kept ringing my bell and twice the housekeeping staff opened the door on some random person's request! Morning.... There was no hot water. At breakfast the palates were dirty and breads were all stale. The only positive was that the sheets and towels were clean. To sum it up.... It was mistake staying here!…
Shoolin Grand is the worst hotel I have ever came across. They don’t have sufficient staff for the guest and very poor cleanliness and hospitality. We have found few crocroches in our room. They just want their money nothing else. Staff of the hotel is also very stubborn and rigid. They are very rude to us while our stay. Overall a very very bad experience. Can’t suggest this hotel to anyone. Please guys stay on a road for a night rather staying in this hotel..
It's very pathetic service Mosquitoes Cockroches everywhere in room running on floor A c not working in reception area Room service person not coming Asked for extra bed they r telling that first pay money This is our hotel policy
The worst ever service any hotel can provide .. 4 dead cockroaches inside the room, requested to look at twice but no response by hotel staff . Completely careless . Total unhygienic, would not suggest to spend even 1 night here.. pathetic hospitality
We booked this hotel for my brother's wedding for 3 nights. Upon check-in, we had to offload and carry our entire luggage of around 70-80 people to their respective rooms ourselves. No help provided from the hotel side. Later when asked for glasses and ice the receptionist replied we cannot provide ice as you didn't book the catering from our end and we don't have sufficient glasses to meet the requirements of your guests. After providing 15+7 cartons of 500ml water bottles to the housekeeping they provided water to our guests. Whereas the hotel promised to serve 4 bottles of 500ml water each day in a room. Later when called for room cleaning, a staff of the hotel brought my personal helper to our room to clean it. I asked him if the rooms were to be cleaned by my own help then you should have informed me in advance, I would have arranged for everything of my own. In advance, I have forwarded my entire plans to the manager of the hotel but on the day of Haldi till 9 AM (which is the start time of the functions), the venue was not emptied by the hotel upon repeated calling.…
A homely comfort, spacious rooms, prompt room servicing, Good food but small menu. Overall a very good experience. The property is situated on the main road with good communication facilities. Worth value of money.
Hotel Shoolin Grand is without a Trident. Bad room service, No taste in food and unhygienic atmosphere throughout the hotel. Basic amenities are available but no iron, no hair dryer. Room service and house keeping is slow. No tea bags in room and Not a Good Hotel!
Hotel is centrally located and was busy of conferences during our stay. However, the staff was helpful and the rooms were clean. The dining restaurant in the lobby had very good food. Good place to stay if you want to be centrally located