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Quality Inn & Suites

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Quality Inn & Suites
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125 Reviews from our TripAdvisor Community

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Showing 124: English reviews
Reviewed 16 July 2016 via mobile

Loved this hotel and staff. Very friendly staff during the whole stay. The room was very spacious and clean. The bathroom was spotless and beds were comfortable. The breakfast is a hot breakfast with all you will need from eggs to waffles. Coffee was always available in the lobby. For the price this is a great place. Only gave it...

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Helpful?
Thank Nolan S
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Ohio
Reviewed 13 July 2016 via mobile

Our room did not smell fresh, thankfully the window did open. The chair in the room was really gross and stained, you couldn't pay me to sit on it! The bathroom had water (or what I hope was water) all over the floor. There was also pubic hair on the toilet seat and on the floor, it was obvious enough...

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Helpful?
Thank tz122
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Dayton, Ohio
Reviewed 4 July 2016

We are Local Residents and Decided to have a fun Fourth of July Weekend and stay at a hotel for the holiday. Upon entering Heather at the front Desk was very kind, Easy to talk to and was very helpful. We stayed in the 2 room suite as we have a big family so it was very nice to not...

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Helpful?
Thank tfairchild05
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Andrew Rushing...

Mayfield Hts
Reviewed 9 June 2016 via mobile

Room smelled like a dead body, searched all over for the smell and found tons of crumbs under the bed and trash stashed behind the night stand. Moved to another room that was just as bad. Phone was prop and had no actual cords going to from the phone to the wall, cords hanging from the ceiling in the hallway,...

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Helpful?
Thank Thomas M
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites Middletown - Franklin. I apologize for the delay on processing your refund but I was unaware of the situation until I seen your comments posted online & received the response from Choice Hotels guest relations department. I have processed a...

Reviewed 16 May 2016

Cons: This hotel does not smell good. It is also not very clean. It has no elevator and the stairs all looked like they had not been swept in months. In the room, the screen had a big hole in it and I really doubt if under the bed or behind the chair or dresser had ever been swept. The...

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Helpful?
Thank Nicole M
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Canada
Reviewed 10 May 2016

This is a standard Quality Inn with good-size room, very good king-size bed, and desk with adjustable chair. Breakfast includes hot and cold items, coffee and only one choice in tea: black. If you drink green tea, bring your own. Reception was pleasant and we would certainly stay here again if we are passing through.

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Helpful?
Thank tsmada
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Carrollton, Ohio, United States
Reviewed 3 May 2016

We had a room on the first floor and our daughter and granddaughter had a room on the 2nd floor. The odor in both rooms was horrible. They moved our daughter down next to us on the first floor. Her room smelled a little better. We decided to stay in the room we had because we were fortunate enough to...

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Helpful?
Thank Shari H
CHMiddletown, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Orwell, Ohio
Reviewed 25 April 2016

I arrived at the hotel and first noted the ripped screens hanging from the second level. The dog hanging out of another window. My first room was filthy. The hallway and stairs had not been swept in a month of Sundays! I requested another room. The second room had a foul smell and a very dirty bathroom. I would never...

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Helpful?
Thank chughes321
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Reviewed 20 April 2016

The hotel is kind of in a forgotten about corner off 75 and the furniture in the hotel matches. It was old wooden, outdated stuff. The hotel was pretty clean though, the staff was nice and professional and the room was cheap. I would probably stay here again.

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Helpful?
Thank Benjamin P
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Wingham, Canada
Reviewed 16 March 2016

I stayed here and was pleasantly surprised. I will be staying again on my way to Pigeon Forge in the fall. Staff was good and bed was comfy. Fridge and micro were a bonus. Lots of channels on the flatscreen

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Helpful?
Thank 41robf
CHMiddletown, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! In reference to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The perfect hotel for any budget. Large size Rooms and Spacious bathrooms with all the amenities you come to expect. ... more   less 

Additional Information about Quality Inn & Suites

Address: 6475 Culbertson Rd, Franklin, OH 45005-5701 (Formerly Country Hearth Inn Middletown)
Region: United States > Ohio > Warren County > Franklin
Price Range: ₹ 3,831 - ₹ 5,242 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Best Western Franklin
Franklin Best Western
Quality Inn & Suites Franklin, Ohio
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on west side are quieter and very well cleaned”
 of 5 bubbles irishluck7780, 30 Dec 2016 | Read review
“We had the very last room next to an entrance, first floor 101. Would recommend that or the same room on the second floor.”
 of 5 bubbles bountyqlu, 12 Oct 2016 | Read review
“Stay away from highway side”
 of 5 bubbles illin0isguy, 17 Aug 2016 | Read review
“No specific recommendations - it is off the road far enough that noise isn't a problem.”
 of 5 bubbles CherylDave1967, 10 Aug 2016 | Read review
“Rooms away from the elevator will be quieter.”
 of 5 bubbles tsmada, 9 May 2016 | Read review
5 of 5