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Holiday Inn Columbus Dwtn-Capitol Square

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307 Reviews from our TripAdvisor Community

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Showing 301: English reviews
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Kansas City, Missouri, USA
Reviewed 6 days ago NEWvia mobile

If you are here on business, this is probably your worst option in downtown. The Wi-Fi is essentially unusable. I was better off with either my phone or my hotspot. It is what you would expect from a franchise in decline. Only reason I'm staying here is because it is associated with a government contract that has a per diem...

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Helpful?
Thank KPMullally
ahurles, Manager at Holiday Inn Columbus Dwtn-Capitol Square, responded to this review

Thank you for your recent stay with us and the feedback you provided surrounding your guest experience. We are truly saddened to learn that we fell short of your expectations, particularly regarding your WiFi comments. Our IT Department has been alerted to this and I assure you the issue will be addressed without delay. Hopefully you will give us another...

Reviewed 1 week ago

Had the pleasure of staying while I took my grandson to Cosi. Location was close and convenient, having the shuttle to take us and pick us up was a huge plus, staff extremely courteous and professional, room was super clean and comfortable. Definitely 5 stars and will recommend this hotel to everyone! I appreciate their efforts to make our stay...

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Helpful?
Thank Debbie C
ahurles, Manager at Holiday Inn Columbus Dwtn-Capitol Square, responded to this review

Thank you for your recent stay with us and the feedback you provided surrounding your guest experience. We are thrilled to learn that we exceeded your expectations in all areas and look forward to your return.

Axel, The Netherlands
Reviewed 1 week ago

Spend a night for business in this downtown Columbus hotel. The property is for me bit like many of the older Holiday Inn's: outdated, not as well maintained as it should and attracting a wide variety of guests that produce quite some noise if you have bad luck. There is ample parking, the staff tries to please, the service is...

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1Thank DdeKerf
ahurles, Manager at Holiday Inn Columbus Dwtn-Capitol Square, responded to this review

Thank you for your recent stay with us and the feedback you provided surrounding your guest experience. We are saddened to learn that you we did not exceed all of your expectations, but did find areas of your stay satisfactory. May I suggest that if you are ever in the area again, just one block behind the hotel are numerous...

Scio, Oregon
Reviewed 1 week ago

Nationwide Children's Hospital booked us there for grandson's treatment. What an amazing, friendly, accommodating staff -- from the shuttle drivers, restaurant personnel, maid service, and front staff. A big thank you to them all!!! There was not a free breakfast, but the breakfast was good and reasonably priced as was the lunch and dinners. The room was clean and comfortable....

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Helpful?
Thank Sheila F
ahurles, Manager at Holiday Inn Columbus Dwtn-Capitol Square, responded to this review

Thank you for your recent stay with us and the wonderful feedback you provided. Our team will be thrilled to learn that we continue to exceed our guest expectations and we are excited for your return. Safe journey's!

Finger Lakes, New York
Reviewed 2 weeks ago

I will NEVER stay at this hotel again. Holiday Inn is a BRAND I was confident I would walk away satisfied. NOT SO MUCH! We booked this hotel to stay at due to the closeness to the Convention center where our teams were competing in a National Cheerleading Competition. I also asked for extra coffee and towels and to have...

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Helpful?
Thank 923denisef
ahurles, Manager at Holiday Inn Columbus Dwtn-Capitol Square, responded to this review

Thank you for your recent stay with us and providing feedback regarding your guest experience. We are saddened to learn that we fell short of your expectations as this is not our normal standard of operation. The Management will work together to resolve the issues you provided to avoid this from happening further. Hopefully, if you are ever in our...

Parkersburg, West Virginia
Reviewed 3 weeks ago

It was the typical Holiday Inn experience, but without the free buffet. They do offer the buffet, and other breakfast items in the newly renovated restaurant. The staff was awesome, especially Joe at the front desk. I have to compliment the staff for quickly responding to an emergency in the restaurant. A lady passed out at the table next to...

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Helpful?
Thank Sue Ellen W
ahurles, Manager at Holiday Inn Columbus Dwtn-Capitol Square, responded to this review

Thank you so much for the kind feedback and positive comment's surrounding your stay with us and Joe at the Front Desk. Hope to see you again soon!

Reviewed 13 March 2017 via mobile

I stayed at the Holiday Inn Capitol Square this past week while attending a convention. Unfortunately, the same crumbs and orange seed on the floor, hair on the shower wall, and pink gel on the toilet and shower curtain that was there on Tuesday when I checked in were still present Thursday when I checked out. In my opinion, the...

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Helpful?
Thank Ed S
Management response:

Thank you for your recent stay with us and the feedback you provided. We are extremely saddened to learn that you had such a poor room experience as this is not our normal standard of operation. As you know, the employee's provide exceptional service and truly care about our guests. We will work very hard to resolve these issues and...

Oxford, Ohio
Reviewed 7 March 2017

The wife and I stayed at the Holiday Inn Columbus Downtown Capitol Square in late February after attending a Head and the Heart concert at the Palace Theatre. It was a great hotel experience. The only drawbacks were the bit of renovation going on in the lobby, and the broken ice machine on 12. Aside from that, it was an...

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Helpful?
Thank IslandTime78
Management response:

Thank you so very much for the kind remarks and positive review! Our Associates strive very hard to exceed standards and provide the quality guest experience they deserve. Hope too see you again very soon.

Toronto, Canada
Reviewed 2 March 2017 via mobile

I was stuck without a printed greyhound ticket and they weren't able to print me one out, instead insisting I find a printer myself somewhere in a city I've never been to with two suitcases. So I walked over to this Holiday Inn across the street. I had to make an account to write this review, that's how awesome Joe...

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Helpful?
Thank Adam S
Management response:

Dear Adam, Thank you for such wonderful feedback regarding one of our many "shining stars," Joe. We are thrilled to learn that Joe was able to assist you with your travel planning. Hope to see you again soon!

Sarnia, Canada
Reviewed 24 February 2017 via mobile

The lil Miss and I visited while taking in a show in town, the hotel was under construction but the staff did their best to accommodate and did it well. Our room was clean and updated which always is a plus and they have a free shuttle to local events which was a nice touch. The resterant within the hotel...

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Helpful?
Thank The_Traveling_Mick
Management response:

Thank you for your recent stay with us and the positive feedback you provided. We are thrilled to learn that one of our shining stars, Rueben took such great care of you. Our upgrades will be completed this weekend and hopefully you will give us another try the next time you are in our area.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover all that downtown Columbus has to offer at the convenient, comfortable Holiday Inn Columbus Downtown Capitol Square. You are at the heart of everything; shopping, dining, entertainment and the arts. You are within a short distance of German Village, Short North Arts District, The Arena District, the Greater Columbus Convention Center, Nationwide Arena, home of the Columbus Blue Jackets, and the new Huntington Park, home of the Columbus Clippers. We offer a complimentary airport shuttle to get you back and forth to John Glenn International Airport, just 8 miles away. The Capital building, Federal building, Grant Hospital, Children's Hospital, and Nationwide are all less than five minutes away. The hotel is ideally situated whether you are traveling on business or pleasure. The professional and friendly staff of this Columbus hotel is waiting to make your stay away from home as comfortable as possible. ... more   less 

Additional Information about Holiday Inn Columbus Dwtn-Capitol Square

Address: 175 E Town St, Columbus, OH 43215
Region: United States > Ohio > Columbus
Price Range: ₹ 8,032 - ₹ 14,251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Columbus Dwtn-Capitol Square 3*
Number of rooms: 240
Reservation Options:
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Also Known As:
Holiday Inn Columbus Downtown Capital Square Hotel Columbus
Columbus Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Columbus Dwtn-Capitol Square staff and other travellers.
9 questions
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Finger Lakes, New York
north olmsted, ohio
Wayne, Pennsylvania
14 days ago
Lima, Ohio
5 months ago

See all questions (9)

Questions? Get answers from Holiday Inn Columbus Dwtn-Capitol Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had an upper-floor room, it was quiet and across from vending machines. Didn't notice if minibar fridges have room for own water.”
361pennyw, 1 Jan 2017 | Read review
“Stayed on the 4th floor and no good views here. Maybe a higher floor would have a view.”
gikki409, 6 Dec 2016 | Read review
“downtown holiday inn, pretty close to the airport”
ChristyS6, 8 Nov 2016 | Read review
“Room facing the Ohio State House on a high floor and away from the elevators”
timv966, 3 Nov 2016 | Read review
“Use the community bike system to tour around town. $8 for 24 hours if you ride in 30 minute increments.”
Haleca, 21 Oct 2016 | Read review
5 of 5