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The bad first: Carpet felt like the padding was reused, not nice to walk on in socks, like it was rolled up underneath. Peeling paint patch in bathroom, and this has a fairly well lit parking lot, and street lights with lots of apartments nearby...More
Response from Dan O, General Manager at Doubletree Hotel Columbus WorthingtonResponded 2 days ago
Thank you for taking the time to share your experience. The carpets were replaced a couple years ago and I assure you we used new padding, but perhaps something is causing it to bunch up and I do need to get to the 'bottom' of...More
The evening I arrived, CMH had a bad snow - tried to drive but gave up and found this hotel and very happy with the results. The staff are friendly. Lounge food and beverage prices were better than fair. Beds are comfortable and the rooms...More
Response from Dan O, General Manager at Doubletree Hotel Columbus WorthingtonResponded 23 January 2018
I am sorry that your travel plans were interrupted but delighted we could offer our hearth as shelter from the storm. I like the word 'Solid'....it conveys a certain....solidness. I hope you will consider coming back when you are not quite so stuck. Thank you.
Now – – I stay about 50 room nights per year so I recognize that every hotel no matter how good has some bad days are some bad experiences but – – this hotel carried it to a new high as far as that experience...More
1 Thank Kahuna2030
Response from Dan O, General Manager at Doubletree Hotel Columbus WorthingtonResponded 3 days ago
Thank you for adding great balance to your review, we obviously fell short in several areas and I appreciate the fair approach. There is no excuse for a stuck door, loose toilet seat or dusty vent and I do apologize for those shortcomings. I am...More
Several soccer teams checking in same time frame as we were on 4/14/18. Front desk staff friendly but over whelmed. Got the room I chose for online check in. No towels in pool area which was over run with kids. I think most of them...More
Response from Dan O, General Manager at Doubletree Hotel Columbus WorthingtonResponded 6 days ago
Thank you for the feedback and the observation about the location. I am delighted the online room selection worked well for you, it is a great tool. I am sorry that we did not keep up with the towels better....the pool is a great amenity...More
I have stayed at this hotel on numerous occasions over the years and it is like coming home in a sense. It's clean, comfortable and the staff is outstanding. Unfortunately for the first time in 10 years I had a room on the expressway side...More
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Response from Dan O, General Manager at Doubletree Hotel Columbus WorthingtonResponded 4 days ago
Welcome back. Or shall I say, 'Welcome Home'. It's always wonderful for us to see familiar faces return over and over. Next time you are here let's update your profile requesting the North Side of the building so every visit will be great. Thank you.