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Embassy Suites by Hilton Columbus

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927 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Columbus
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Showing 920: English reviews
Pickerington, Ohio, Usa
Reviewed 26 July 2016

Over all it was not a great situation, they did not have easy access to the front lobby to check in or to the breakfast in the morning, With the remodeling they started banging on the walls and 8 o'clock in the morning In a Saturday morning.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rose154
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of...

Medina, Ohio
Reviewed 26 July 2016 via mobile

Do not stay here!!! This is the atrium/lobby. It's dirty. The staff are rude! It's the most disgusting hotel . Unapologetic staff. Never informed us they were under major renovation. Health dept should be notified. Absolutely awful. If u have a reservation , cancel it!

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Helpful?
Thank susan k
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. Please know your comments are taken very seriously and will be acted upon immediately.

Columbus, OH
Reviewed 26 July 2016

This hotel is under a major renovation. It was very noisy, no place to sit, very limited food service and very expensive for a construction zone. This was once a beautiful hotel, that I enjoyed staying out, but this time just caused stress and frustration with all the disarray going on here.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank caribeachlover
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping...

Hilliard, Ohio
Reviewed 26 July 2016

Unfortunately constant construction and noise and dust overwhelmed all of us staying here. We were not informed of this in advance. The hotel staff was apologetic but did nothing or offered no type of compensation for our inconvenience. We could not sleep due to the noise of the construction early on a Saturday morning

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank molly d
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay during our renovation. Thank you again for your feedback and we hope you will consider staying with us again.

Broadview Heights, Ohio
Reviewed 24 July 2016

I stayed during the major renovation with my family and two young nephews. The staff were very pleasant and helpful. The hotel had much dust/debris from the renovation which made it feel dirty. Once the renovation is completed I'm confident it will be up to the Hilton standard.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jtoth12
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for choosing our hotel for your family and we hope you will get to return to stay again at a later date. Thank you for your good review.

Tennessee
Reviewed 24 July 2016

I'm am a loyal Embassy Suites person. I have stayed in them all over the place. This hotel should not have the Embassy Suites name. Though we knew they were under construction in the lobby before we booked we had no idea it would be like a war zone.Broken elevators, broken air conditioning, poor wifi, and at least a night...

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Helpful?
Thank Charles H
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously.

Orange Park, United States
Reviewed 24 July 2016

Shared a family reunion while staying at this hotel very clean just did not get the information the it was under construction during our visit. Great location and the staff was helpful and friendly. Once construction is completed it should move up to 5 stars across the board. Semper fi

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ronald J
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for your good review and we look forward to seeing you the next time you are in our area. We are glad you enjoyed your stay.

Huntington, West Virginia
Reviewed 24 July 2016

Dusty, noisy, inconvenient, not up to Hilton standards. One of four elevators operating at arrival. No usable public areas. Temporary "hallways" from lobby to temporary "restaurant" we're dirty and uneven. They tried, but they should have just closed during this BIG renovation.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank SkipWV
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain. We hope that you will allow us another opportunity to serve you better in the future.

Highland Village, TX, United States
Reviewed 22 July 2016

Cranes, jackhammers, power nailing, dust - it was a noisy, dusty MESS. The hotel should not have been open for business during this time and I had NO idea of the work in progress when booking. Others that I met while on the elevator etc.. had no idea as well. No discount for the conditions etc. ALSO even though the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jacqueline P
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Flint, United States
Reviewed 21 July 2016

The air conditioner in room 807 did not work, they were doing major construction during my visit hopefully it will get better once construction is complete. The staff offered to bring us 2 box fans which did not help at all. The internet was choppy in the guest rooms, which I attributed to the construction. I was extremely dissatisfied, as...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Eric M
KanaHotelGroup, Manager at Embassy Suites by Hilton Columbus, responded to this review

Thank you for your comments about our hotel on Trip Advisor. Be assured measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain. We hope that you will allow us another opportunity to serve you better in the future

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Embassy Suites Columbus is an all-suite hotel in Columbus, Ohio, close to local corporations and area attractions. Our hotel is located 15 minutes away from Port Columbus International Airport and Ohio State University Airport.Stay at this 221-suite hotel that features a living room and separate bedroom. Our suites offer 500 sq. ft. of space, a refrigerator and microwave, 42-inch flat-screen HDTVs. ... more   less 

Additional Information about Embassy Suites by Hilton Columbus

Address: 2700 Corporate Exchange Dr, Columbus, OH 43231
Region: United States > Ohio > Columbus
Price Range: ₹ 9,701 - ₹ 15,676 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbus 3.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Embassy Suites Columbus
Columbus Embassy Suites
Hotel Style:
#23 Business Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Columbus staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Columbus staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Since all rooms are located around the atrium, I am not sure there is a "good" room for noise.”
petepape23, 9 Apr 2017 | Read review
“Choose room on opposite side of hotel from highway 270. Quieter.”
996joec, 18 Mar 2017 | Read review
“higher floors may be a bit quieter but you may wait for an elevator longer”
Fulldemo, 12 Mar 2017 | Read review
“Best rooms are higher as the noise from lobby is less noticeable.”
michaellB9255HG, 3 Jan 2017 | Read review
“Some of our guests stayed in this hotel. Reports were all very positive.”
633rjl, 8 Dec 2016 | Read review
5 of 5