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Candlewood Suites Polaris

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Candlewood Suites Polaris
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157 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Polaris
See the most recent reviews
Showing 155: English reviews
New Smyrna Beach, Florida
Reviewed 27 May 2016

My handicapped sister and I just spent four nights at this hotel. We prepaid for our 4 night accommodations several months ago ($484.16). When we tried to check in at 1:30 in the afternoon we were informed by a very haughty young lady that the room we prepaid for was not available and to come back later. No greeting at...

1Thank unhappydiane2016
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your recent stay with us. I apolgize that you did not enjoy your stay fully. As we have discussed over the phone the tax rate increased as of May 6, 2016 by 3% for our area. The additional charges for your four night stay were due to this increase. I apologize that we had to pass this...

Reviewed 14 March 2016 via mobile

I always have great things to say about IHG hotels and really enjoy Candlewood Suites. This one is located in a great area with plenty of dining options near buy. Great amenities at hand like the pool, hot tub, a great little patio out back with a gas grill, picnic table and a gazebo for inclement weather. Staff was extremely...

1Thank James M
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to write a review on your stay. We greatly appreciate the kind words and look forward to you returning on your next trip to Columbus. Sincerely, Jody Mayer - General Manager

Point Pleasant, West Virginia
Reviewed 14 March 2016 via mobile

My husband and I stayed here for a weekend get away after he took his medical boards. It was a clean and quiet hotel. We had a fridge, a stove, a sink, and a dish washer. We bought beverages and they were nice and cold. I enjoyed the fact that we had an HDTV where we had a hdmi hook...

1Thank Heather L
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for your review. We are glad to hear that you enjoyed your stay with us and work hard to ensure that all guests have the same experience that you did. We hope to see you again soon. Sincerely, Jody Mayer - General Manager

Cincinnati, Ohio
Reviewed 10 March 2016 via mobile

I just want to say what a HUGE help that Paul from the front desk was on our last stay! We ran into a few problems with our room and he went above and beyond to make sure that we were taken care of and that we satisfied with help he provided! Thank you Paul! We will for sure be...

1Thank smileygirl513
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for completing a review and for choosing to stay with us. We are glad to hear that Paul was able to address your concerns and make things right during your stay. I will be sure to pass along your feedback to Paul. Sincerely, Jody Mayer General Manager

Reviewed 21 February 2016 via mobile

The only thing keeping us from giving the hotel 5 stars was broken glass found under the bed from what looked to be a cup. But the desk manager apologized around 3 times and we found the rest of the amenities quiet amazing. I would most definitely stay again.

2Thank SeanKascic
Reviewed 20 January 2016 via mobile

This is a hotel I would definitely return to again! We went here with family for a girls night out for my daughter's birthday and decided on this hotel through the reviews on TripAdvisor. When we first arrived and checked in, I was extremely pleased with the staff that checked us in! Not only were they nice and super friendly,...

2Thank Rhonda R
Perry, Oklahoma
Reviewed 26 December 2015 via mobile

We have stayed here twice in the last year and it was excellent both times. There were some issues with our upstairs neighbor loudly banging around in the middle of the night on our second stay, but that isn't the hotel's fault. Everything was clean and comfortable and it has been just what we needed to rest up after a...

1Thank BCKC56
Louisville, Kentucky
Reviewed 11 December 2015

Just took a one night business trip to Columbus and I pick Candlewood Suites because it was close to my customer and the room rate was very competitive. The room had a large desk and was great for working. It was also clean and the TV had lots of channels. At check in, the staff was very friendly and helpful....

1Thank Denny R
Detroit, Michigan
Reviewed 26 November 2015

My room was clean and quiet. I had no issues. The bed was comfortable. The drapes worked well and the room was dark. My room overlooked the parking area so I could see my car. I didn't them but the fitness room and the business centers looked adequate. I paid $73 including taxes. I got IGH points. I would stay...

1Thank Richard M
Jody M, General Manager at Candlewood Suites Polaris, responded to this review

Thank you for taking the time to review your stay. We appreciate that you stayed with us and hope to see you again soon. Jody Mayer General Manager

Lansing, Michigan
Reviewed 18 November 2015

This was really just an overnight stay, having arrived pretty late and having an early departure planned. Comfortable room. No food service here, but there is coffee and an interesting honor system mini-store for things. Would recommend it for any length stay.

Thank elscoot57

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Consider us home at Candlewood Suites Hotel - Columbus/Polaris. Our property features Studios with 1 Queen Bed, Studios with 2 Double beds, and One Bedroom Suites (a queen bed plus pullout sofa) and have fully equipped kitchens with amenities such as a full size refrigerator with an ice maker, 2 burner stovetop, dishwasher, and cooking and eating utensils. Relax in an overstuffed recliner and watch a complimentary movie (a DVD player is provided in your room). Enjoy other complimentary services such as free local calls and high speed Internet access. Visit our 24 hour convenience store, or work off some stress in our Fitness Center while you do your laundry in our complimentary laundry facility. Our hotel is also pet friendly so you can bring your dog or cat as well. (Fees apply). ... more   less 

Additional Information about Candlewood Suites Polaris

Address: 8515 Lyra Dr, Columbus, OH 43240-2026
Region: United States > Ohio > Columbus
Price Range: ₹ 6,746 - ₹ 10,536 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Polaris 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Candlewood Suites Polaris Hotel Columbus
Candlewood Suites Columbus
Candlewood Columbus
Columbus Candlewood Suites
Hotel Style:
#29 Family Hotel in Columbus
#42 Business Hotel in Columbus
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Polaris staff and other travellers.
4 questions
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Questions? Get answers from Candlewood Suites Polaris staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One bedroom suites are very nice and roomy.”
DEBANDE, 19 Apr 2017 | Read review
“Ground floor”
Metoer1962, 28 Nov 2016 | Read review
“Nice suite with kitchenette if vacationing on a budget can cook in to save money!”
heatherhW8847YB, 30 Oct 2016 | Read review
“Good hotel”
106surenb, 22 Aug 2016 | Read review
“Ask if there is a smoke free floor.”
tarasT3342NK, 22 Jul 2016 | Read review
5 of 5