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Hilton Garden Inn Columbus/Polaris

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Traveller (36)
Room & Suite (19)
Pool & Beach (3)
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Overview
  • Excellent56%
  • Very good26%
  • Average11%
  • Poor5%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
Offers from Hilton Garden Inn Columbus/Polaris
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Columbus/Polaris
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (635)
There are newer reviews for Hilton Garden Inn Columbus/Polaris
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Traveller rating
333
169
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38
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333
169
74
38
17
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All reviewscolumbus polarismade to order breakfastgreat hotelrestaurants and shoppingroom was cleanthe hotel staffbusiness tripconvenient locationeasy accessi highly recommend this hotelpleasant staywould stay againhot tubparking lotlobbyhgihilton
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11 - 15 of 631 reviews
Reviewed 27 March 2018

Hilton Garden Inn is in a great location, tons of shopping/restaurants/grocery if needed. Fashion Mall with a Dave & Busters is across the street for the family. 10-15 minutes from downtown Columbus. Staff was wonderful and resourceful. See you again!!

Review collected in partnership with Hilton Garden Inn
Thank rahsun1724
Response from Karla F, Sales Manager at Hilton Garden Inn Columbus/PolarisResponded 29 March 2018

Dear rahsun1724, Thank you for the kind words about our location and our staff. We take pride in helping out our guests enjoy their stay with us!! See you next time!

Reviewed 21 March 2018

The parking lot was ample and well lit. Check in and out was fast and friendly. The room was nicely decorated. Except for needing to vacuum under tables better, the room was clean. The heating/cooling unit was annoyingly loud. A relaxing stay.More

Review collected in partnership with Hilton Garden Inn
Thank Donna C
Response from Karla F, Sales Manager at Hilton Garden Inn Columbus/PolarisResponded 23 March 2018

Dear Ms. Donna C, Thank you for staying with us and the kudos to the staff. We appreciate that you enjoyed the accommodations. We have since passed along feedback in respect to housekeeping and maintenance. We hope to see you on your next visit to...More

Reviewed 18 March 2018

The rooms are way too dark in this hotel, I could barely see anything during the day or night. 5 of my coworkers also said the same thing so it's not just me. Also, the type of fluorescent lighting used was annoying. The complimentary Internet...More

1  Thank JBG_Travels
Response from Miri L, on behalf of management at Hilton Garden Inn Columbus/PolarisResponded 22 March 2018

Dear JBG_Travels, We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen...More

Reviewed 8 March 2018

Truly the worst sheets imaginable. No redeeming factors for these linens. You will feel chafed, abraded and exfoliated after sleeping on them. Don't worry about that next facial, you are getting scrubbed to the bottom of your pores here.More

Review collected in partnership with Hilton Garden Inn
Thank mimthurman
Response from HGI Columbus P, General Manager at Hilton Garden Inn Columbus/PolarisResponded 13 March 2018

Dear Mim Thurman: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the sheets in your guest room. I will address your feedback...More

Reviewed 25 February 2018 via mobile

We recently went on vacation to celebrate getting our taxes back...I'm a server and a student and a single mom so Christmas is ususally pretty sparse for is. so when we do get money we celebrate by going to visit friends. We got two rooms...More

Thank Chrystal G
Response from Karla F, Sales Manager at Hilton Garden Inn Columbus/PolarisResponded 1 March 2018

Dear Crystal G, Hank you f=so much for the kudos to James-- he certainly appreciates helping guests feel comfortable and enjoy their stay. We are glad that he made your stay that much special. We look forward to seeing you again soon!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$ 141 - US$ 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Columbus
#10 Romantic Hotel in Columbus
#18 Business Hotel in Columbus
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 141 - US$ 224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Columbus
#10 Romantic Hotel in Columbus
#18 Business Hotel in Columbus
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (36)
Room & Suite (19)
Pool & Beach (3)
Dining (1)
Business Centre & Event Rooms (2)
Questions & Answers
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theplman
18 November 2017|
AnswerShow all 2 answers
Response from harbs812 | Reviewed this property |
Yes, I believe they have rooms with whirlpools. I usually stay in a standard room and just take a deep in the pool
0
Votes
Megan W
27 April 2016|
AnswerShow all 2 answers
Response from Ebony S | Reviewed this property |
18
0
Votes
Chastity0101
27 May 2015|
Answer
Response from Lisa L | Property representative |
Yes; we do have king whirlpool rooms at out location
1
Vote
Room Tips
"Quiet end of hotel"
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"Don't stay here, you'll regret it."
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"Check the reviews of other nearby hotels for better rooms."
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"Request a room away from the dumpsters! They get emptied very early in the morning and it is loud!"
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