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Extended Stay America - Columbus - East

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Traveller (43)
Room & Suite (59)
Pool & Beach (4)
Overview
  • Excellent14%
  • Very good6%
  • Average13%
  • Poor21%
  • Terrible46%
4 weeks ago
“ONLY IF YOU HAVE NO OTHER OPTION!”
5 weeks ago
“FILTHY ROOMS”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Outdoor pool
Non-Smoking Hotel
Suites
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Columbus - East
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Columbus - East
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (61)
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1 - 5 of 61 reviews
Reviewed 4 weeks ago via mobile

Hello my readers, it’s been a minute since I’ve wrote about a hotel, so my job has moved me to Ohio and we got sent to Columbus to work, and they put me in an Extended Stay America, so I’m thinking ok Kool, umm... not...More

Thank Raymond F
Response from 00esa, Manager at Extended Stay America - Columbus - EastResponded 3 weeks ago

Raymond, thanks for being our guest. We apologize that you experienced so many difficulties while you were here. Your feedback has been discussed with the appropriate individuals in an effort to improve our service and facilities going ahead. Kindly note, our housekeeping service is designed...More

Reviewed 5 weeks ago

Traveling construction team booked here 8/14-8/15 (2 rooms 3 nights). Walked into our rooms to discover the beds had no sheets, pillows or blankets on the filthy mattresses.Bathroom totally unclean with what looked like feces spread around in the tub. Kitchen area was no better...More

Thank catlovr
Response from 00esa, Manager at Extended Stay America - Columbus - EastResponded 5 weeks ago

We apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Your feedback regarding odor and cleanliness is shared with the...More

Reviewed 29 June 2018

had a priceline reservation and arrived at 1AM, front door locked and office closed. Called the hotel and a cleaning person answered the door. She screamed at me no rooms and ordered me to leave. I tried to show her my priceline reservation and she...More

Thank Marc S
Response from 00esa, Manager at Extended Stay America - Columbus - EastResponded 2 July 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why...More

Reviewed 25 June 2018

I arrived at my pre-booked, pre-paid, non-cancellable hotel after an arduous eight hour trip at 11:30 PM, only to be greeted by a very upset woman with a crying baby in her arms. When I found out the room was half underground, I asked for...More

Thank Doug F
Response from 00esa, Manager at Extended Stay America - Columbus - EastResponded 25 June 2018

Doug, thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the service problems you experienced, and we sincerest apologies for what transpired. Our team is taking corrective steps so that future guests do...More

Reviewed 5 June 2018

My wife and I had planned a trip to a small town near Columbus, Ohio several months ago to visit family. My wife is handicapped and I had a difficult time finding a handicapped room for us to stay in during the time that we...More

Thank RickL4570
Response from 00esa, Manager at Extended Stay America - Columbus - EastResponded 6 June 2018

Rick, thank you for your review. We sincerely apologize for the issue you and your wife encountered while here. We appreciate you bringing this to our attention and assure you that corrective measures have been taken within the respective departments. However, we are happy that...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Laundry Service
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Photos
Traveller (43)
Room & Suite (59)
Pool & Beach (4)
Dining (2)
Questions & Answers
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Room Tips
"Don't stay here! Ever!"
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"You get what you pay for in this case."
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"Call ahead to see if there will be any maintenance or construction work going on during your stay."
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"good for budget, bad for wi-fi for business people"
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