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I really can't talk much about the hotel itself because my friend and I hardly spent any time there. This review is about A very hard working young man named John P. John was very outgoing, friendly, and knowledgeable. He was polite and very helpful....More
I have to say that the Crown Plaza Cleveland Playhouse Square was one of the best experiences we've had at a hotel, and most of it had to do with its very engaging and accommodating front desk. Especially John P. This guy was likable from...More
Thank you to all the staff ! And a very special thank you to Are drivers Mr Alex and Mr John P . You help us out so much . And to are valet drivers thank you for helping us out . The food was...More
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 4 days ago
Thank you for taking the time to review our hotel the Crowne Plaza Cleveland at Playhouse Square. We are delighted you enjoyed your time with us and that Alex and John made it even better! As a property we strive to provide the...More
First visit here - Nice, newly renovated room. Large bathroom with comfy towels. Bed could have been a little softer, but I'm very picky. Great folks behind the desk like Ryan, who was so pleasant even though he was not feeling well and had no...More
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 5 days ago
Thank you for choosing the Crowne Plaza Cleveland at Playhouse Square as your hotel of choice during your last visit to Cleveland. We were truly humbled by your gracious comments regarding our hotel service team. I am truly pleased Alex and Ryan made...More
Dirty carpet on arrival. Requested the carpet to be vacuumed the next day. Room cleaned but carpet still dirty, ended up having to borrow the vacuum from housekeeping and do it myself. No safety deposit boxes in the rooms. Not enough safety deposit boxes at...More
Response from HospitalityMgr, Guest Services at Crowne Plaza Cleveland at Playhouse SquareResponded 6 days ago
Thank you for sharing your experience at the Crowne Plaza Cleveland at Playhouse Square with the travel community. I am deeply disappointed to hear of your displeasure with the hotel and the issues you encountered. I have addressed these issues with the management...More
Response from HospitalityMgr | Property representative |
We offer valet to our guests for 28.00 plus tax a night to take the stress out of finding a spot in busy downtown Cleveland. We do offer breakfast and a buffet for a charge depending on what you choose, or there are packages... More
We offer valet to our guests for 28.00 plus tax a night to take the stress out of finding a spot in busy downtown Cleveland. We do offer breakfast and a buffet for a charge depending on what you choose, or there are packages on every travel site that includes breakfast.