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The Westin Cleveland Downtown

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909 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Cleveland Downtown
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Showing 902: English reviews
Palm Springs, California
Reviewed 30 May 2016

This was a weekend get away for my husband and I and first time in Cleveland. The Westin was first rate from our bell man, Bobby, who was outstanding, the the easy check-in and wonderful staff, the beautiful lobby that a Starbucks kiosk, to our room. Our room was spacious and the bed and pillows oh so comfortable. Our room...

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Helpful?
Thank Yolande B
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Yolande B, Welcome to Cleveland! What a wonderful review, thank you for taking the time to share your comments. I'm glad that you enjoyed all the amenities our property has to offer. We are looking forward to you coming to stay with us again soon. Be well, Bob Megazzini General Manager

A TripAdvisor Member
1 review
Reviewed 30 May 2016 via mobile

I stayed one night at Westin downtown, memorial weekend. Fabulous hotel. Staff very courteous, from those who valet park to clerks at front desk , all was very helpful. The hotel is beautiful and the room was immaculate. It was a last minute trip but I am so happy I chose westin. It made my trip well worth it.

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Thank A TripAdvisor Member
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

We are thrilled that you chose us as well! It was great to read that your last minute trip was so enjoyable and we aided in that joy! We hope you come to stay with us again soon. Be well, Bob Megazzini General Manager

Reviewed 30 May 2016 via mobile

Stayed for a couple days over Memorial Day weekend. The place was everything we expected. Great service for all the staff we encountered. Perfect location. Close to everything downtown, but not in the middle of the nightlife.

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Thank twinsburg
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear twinsburg, We are glad that we exceeded your expectations during your stay. We look forward to your next visit. Be well, Bob Megazzini General Manager

Reviewed 29 May 2016 via mobile

This weekend my wife and I celebrated our 10 year anniversary. Since getting away with small kids isn't easy, we decided to do a staycation at the Westin. From the second we arrived, we were greeted with a "happy anniversary" from the entire front desk staff. From there, we enjoyed mint and lime infused water in the lobby. As for...

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Thank Alan F
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Alan F, Congratulations on an amazing 10 year wedding anniversary and thank you for letting us share in this wonderful occasion. I was happy to read that you had such a wonderful time. We hope that you stay with us again soon. Be well, Bob Megazzini General Manager

Ashburn, Virginia
Reviewed 28 May 2016 via mobile

First rate experience across the board. Easy check-in, artsy lobby, great restaurant (Urban Farmer), excellent room with great view of the lake, fine service, you name it! This hotel was both stylish and functional...kudos to management for hitting every note.

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Thank BJoelG
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear BJoelG, Thank you so much for your kind review. I'm so glad you had such an enjoyable time at our property, appreciated all of the amenities and special touches. Be well, Bob Megazzini General Manager

Pittsburgh, Pennsylvania
Reviewed 27 May 2016

My fiancee and I stayed in the Westin back in February for Kobe's last game in Cleveland. The hotel was amazing and only a cheap uber ride away from the arena. The gym was the nicest and largest I have ever been to in a hotel, the Starbucks was very convenient, the room was large and clean, and everybody (especially...

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Thank Zurch21
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Zurch21, What a great weekend for you and your fiance. You were able to see an two incredible NBA teams and enjoyed our property. Thank you for your kind words, I'm really glad you enjoyed and appreciated all of the amenities our property has to offer. I hope you come back to stay with us again soon. Be well,...

Seattle
Reviewed 27 May 2016

My brother and I stayed there for one night. The hotel is centrally located, the room was fine, the staff was quite nice, but I just couldn't get over the fact that even though we were in a room that lists for almost $400 per night there was a charge for wifi. I don't get it. Makes no sense.

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Thank BigTrainSeattle
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear BigTrainSeattle, I'm glad that you and your brother had a good time while in Cleveland. Thank you for taking the time to share your experience. Be well, Bob Megazzini General Manager

Reviewed 25 May 2016 via mobile

Kevin the cart & bag hadler, on 5-20-16 was really good to us, job well done. Also Patrick on checkout day very nice young man, job well done. The whole experience was really good, thanks to the staff, job well done! Greg brown

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Thank Greg B
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Mr. Brown, I'm so glad that our team left a memorable experience for you. I hope you come back to stay with us again soon. Be well, Bob Megazzini General Manager

Sugar Land, United States
Reviewed 20 May 2016

Typically I try to stay at another "chain" but when they are not available in the city I'm visiting I opt for Westin Hotels and i was NOT dissapointed - what a great property - what GREAT folks working there - they bent over backwards to make my stay a pleasant one - the front desk staff are to be...

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Thank Jack_Molho
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Jack_Molho, I hope this writing finds you feeling better. I'm so glad our team took care of you and that you will be a return guest with us. Thank you for taking the time to recognize our team members. Be well, Bob Megazzini General Manager

Reviewed 20 May 2016 via mobile

Me, my wife and kids stayed at The Westin in downtown Cleveland. This hotel rocks, the lobby is pretty neat and the rooms were nice and clean. We were checked in by a gentleman name Shaquille and he was the best, his energy and just lifted my day and not to mention he was very professional. I'd give this hotel...

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Helpful?
Thank Eddie D
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Eddie D, I'm so glad to read that our team took such great care of you and your family. It was great to see that you had such a memorable time with us. I look forward to all of you returning. Be well, Bob Megazzini General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114-1711
Region: United States > Ohio > Cleveland
Price Range: ₹ 8,909 - ₹ 18,800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
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Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Family Hotel in Cleveland
#2 Luxury Hotel in Cleveland
#4 Romantic Hotel in Cleveland
#4 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
23 questions
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9 months ago
Chicago, Illinois
Alliance, Ohio
12 days ago

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Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in room 2012 which had a good view of downtown.”
 of 5 bubbles RaymonaP, 14 Mar 2017 | Read review
“Only attended for the meetings.”
 of 5 bubbles georgey84, 5 Mar 2017 | Read review
“Ask for higher level room with view of lake Erie”
 of 5 bubbles 214margep, 20 Feb 2017 | Read review
“We were asked at check in if we preferred a city view or lake view. We chose lake view.”
 of 5 bubbles heatherf758, 13 Feb 2017 | Read review
“Penthouse suite”
 of 5 bubbles grichards2016, 9 Feb 2017 | Read review
5 of 5