We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Westin Cleveland Downtown

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Westin Cleveland Downtown
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

899 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 892: English reviews
Start your review of The Westin Cleveland Downtown
 Click to rate
Reviewed 1 week ago

The Westin Cleveland Downtown has rooms with a great view of Lake Erie. The standard room is spacious, maid service great. The downstairs bar and Urban Farmer restaurant are also excellent (Urban farmer on expensive side but food and service excellent - has on site butcher to ensure meat quality). Everyone I reached out to - concierge, bellmen, room service...

 Report
Helpful?
Thank Marge P
Medina, Ohio
Reviewed 1 week ago via mobile

Beautiful hotel! The amenities and views were second to none, the staff is very friendly, and we loved having Urban Farmer connected right to the hotel lobby. Great central location to all of Cleveland's attractions.

 Report
Helpful?
Thank kimee84
Reviewed 1 week ago via mobile

This is a nice business hotel very close to the rock and roll hall of fame. It is beautifully decorated and the onsite restaurants are good. It seems a little isolated, in that you need to walk a few blocks to the best downtown restaurants. But overall I had a nice stay and would return.

 Report
Helpful?
Thank Margaret R
Washington DC, District of Columbia
Reviewed 2 weeks ago

This hotel is beautiful. Its clean, modern, with very comfy beds. Its in a good location, walking distance to the Rock n Roll Hall of Fame and many great restaurants. The bed was super comfy but the thing that stands out is the hotel gym. It had everything, free weights, cardio equipment, speed bag, trx, it even had a Jacob's...

 Report
Helpful?
1Thank Meeka726
Elyria, Ohio
Reviewed 2 weeks ago

This is the first time that we have stayed at this hotel, it will definitely not be our last. The staff are so helpful and nice. Everyone we encountered from the valet parking, to check in, bell hops, restaurant, room service and everyone else were wonderful! The room was very comfortable and everything was very clean. We stay at hotels...

 Report
Helpful?
Thank Heather F
New York City, New York
Reviewed 2 weeks ago

The rooms are beautiful. Stayed in the Penthouse suite with large living room, bedroom and enormous bathroom. I loved this hotel. The food in the Restaurant is amazing. Starbucks was not a big deal but no worries. I would stay here again. My only issue was as a Gold member, i did not receive club lounge access which is a...

 Report
Helpful?
Thank grichards2016
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear grichards2016, Great to read that you were able to enjoy our Penthouse while staying with us. We look forward to being your host again soon. Be well, Bob Megazzini General Manager

Reviewed 2 weeks ago via mobile

Amazing stay at the beautiful Westin Cleveland Downtown. A wonderful stay from start to finish. The hotel is lovely and in a perfect downtown location with a view of the lake. Service was superior throughout my stay. I do have to say the service I received at their Urban Farmer restaurant from Lisa and Arrie really stood out.

 Report
Helpful?
Thank Melissa W
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Melissa W Thanks for staying with us! Great to read that the stay was amazing and you also were able to enjoy fabulous service at Urban Farmer. Looking forward to your return. Be well, Bob Megazzini General Manager

Reviewed 2 weeks ago via mobile

Great service workers are very professional and friendly especially Cathy she was great assisting to all our needs with a great smile!! The hotel staff is great very beautiful hotel rooms have great views and very clean

 Report
Helpful?
Thank Ray L
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear Ray L, So glad to hear that you had a great stay with us and that our associates were able to help with all of your needs. Looking forward to your next stay. Be well, Bob Megazzini General Manager

Reviewed 3 weeks ago

I came from out of town to attend a conference. We were given a lake view room without requesting it! The food for the conference was healthy and delicious. After I arrived back home I realized I left my cosmetic bag and flat iron in my room and they offered to mail it to my home! We used the valet...

 Report
Helpful?
Thank ohioan1
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear ohioan1, Great to read that you were very pleased with your stay with us, so much so that you ordered our pillows online!! That's awesome - enjoy! We do hope you come to stay with us again. Be well, Bob Megazzini General Manager

hamilton
Reviewed 3 weeks ago

Staff were very helpful and checkin was quick. Room was clean and a good size with a very nice view of the lake, city hall and the football stadium. Hotel was in walking distance from everything downtown including playhouse square and all the sports teams. You can pay the 30$ to park or park it one block over for 8$...

 Report
Helpful?
Thank bajohns
Bob M, General Manager at The Westin Cleveland Downtown, responded to this review

Dear bajohns, Great to read that you had a solid time with us! Hope to see you again soon. Be well, Bob Megazzini General Manager

704 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (261)
Viewed
Hotel & Grounds (28)
Viewed
View from Room (24)
Viewed
Bathroom (23)
Viewed
Room/Suite (41)
Viewed
Dining (5)
Viewed
Business Centre/Function Rooms (11)
Viewed
Pool/Beach Area (1)
Viewed
Other (128)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (397)
Viewed
Amenities (54)
Viewed
Entourage Suite (73)
Viewed
Grand Suite (31)
Viewed
Lakeview Presidential Suite (82)
Viewed
Dining (71)
Viewed
Standard King Room (26)
Viewed
The Hotel (38)
Viewed
Traditional Queen Room (22)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (46)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (7)
Viewed
View from Room (1)
Viewed
Dining (5)
Viewed
Business Centre/Function Rooms (1)
Viewed
Bathroom (1)
Viewed
Other (28)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cleveland hotels
0.1 km away
Drury Plaza Hotel Cleveland Downtown
0.3 km away
Hilton Cleveland Downtown
Hilton Cleveland Downtown
#2 of 38 in Cleveland
450 reviews
0.4 km away
Hyatt Regency Cleveland at The Arcade
Show Prices
Show Prices
Show Prices
0.6 km away
Metropolitan at The 9, Autograph Collection
0.3 km away
Cleveland Marriott Downtown at Key Center
0.4 km away
Holiday Inn Express Cleveland Downtown
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bringing new energy to the financial district, The Westin Cleveland Downtown recently completed a $64 million dollar transformation. The hotel sits between the convention center and the galleria, and is located within blocks of The Rock & Roll Hall of Fame & Museum, Indians' stadium, Browns Stadium, Horseshoe Casino and East 4th Entertainment District. The hotel is pending LEED certified, and is comprised of 484 upscale guest rooms that provide stunning views of Lake Erie and the vibrant cityscape. ... more   less 

Additional Information about The Westin Cleveland Downtown

Address: 777 St. Clair Avenue NE, Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: ₹ 10,028 - ₹ 20,056 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Cleveland Downtown 4*
Number of rooms: 484
Reservation Options:
TripAdvisor is proud to partner with Groupon, Booking.com, Expedia, Travelocity, Starwood, Priceline and Jetsetter so you can book your The Westin Cleveland Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Cleveland
Cleveland Crowne Plaza
The Westin Cleveland Downtown Ohio
Hotel Style:
#2 Luxury Hotel in Cleveland
#2 Family Hotel in Cleveland
#4 Business Hotel in Cleveland
#4 Romantic Hotel in Cleveland
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Westin Cleveland Downtown staff and other travellers.
21 questions
Ask a question
9 months ago
Chicago, Illinois
Grayson, Kentucky
9 months ago
Grayson, Kentucky

See all questions (21)

Questions? Get answers from The Westin Cleveland Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for higher level room with view of lake Erie”
 of 5 bubbles 214margep, 20 Feb 2017 | Read review
“We were asked at check in if we preferred a city view or lake view. We chose lake view.”
 of 5 bubbles heatherf758, 13 Feb 2017 | Read review
“Penthouse suite”
 of 5 bubbles grichards2016, 9 Feb 2017 | Read review
“request a lake-view room! Lake Erie is beautiful.”
 of 5 bubbles ohioan1, 7 Feb 2017 | Read review
“Lake view above 18th floor”
 of 5 bubbles fyiforburns, 5 Feb 2017 | Read review
5 of 5