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The Ritz-Carlton, Cleveland

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The Ritz-Carlton, Cleveland
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674 Reviews from our TripAdvisor Community

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Showing 667: English reviews
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Washington DC, District of Columbia
Reviewed 3 days ago NEW

I've given this property a great review before and am a frequent Ritz guest, but it was quite irritated with my recent stay. I understand that hotels have to renovate and am willing to forego some conveniences, but this was really beyond the pale. And the rate was actually higher, not lower, than usual. For the time being, the hotel...

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Helpful?
Thank 136ross
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear 136ross, We are sorry to hear that you had a poor experience during your stay with us. I am pleased to share that we are implementing many upgrades to the property, with the transformation due to be complete within a few months. In the meantime, we certainly take your comments to heart and sincerely apologize that we did not...

Tenafly, United States
Reviewed 3 days ago NEW

I stay at this hotel several times a year. Comfortable rooms, excellent food and exceptional customer service in every area of the hotel - front desk, concierge, Muse restaurant, room service, etc. If you are staying in downtown Cleveland, this is the best place to stay!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank janetk92
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear janetk92, Thank you so much for sharing your positive experience with us and we are so pleased to hear you had another memorable stay at The Ritz-Carlton, Cleveland. We are glad to her that you enjoy our comfortable luxury guest rooms, delicious culinary offerings and our legendary personalized Ritz-Carlton service. We are looking forward to welcoming you back to...

Vienna, West Virginia
Reviewed 6 days ago NEW

Great hotel under renovation but still good service, food, and luxury. We went for a Cavs game and it was our anniversary. Resturant was great. Room service was great. Tunnel to and proximity to the Arena was great. We were greeted with courtesy, the bellman remembered us. Even though the hotel was under renovation, it still maintained a high quality...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank William S
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear William S, Thank you for sharing your kind review and thank you for staying with us! We are thrilled to hear that you enjoyed The Ritz-Carlton, Cleveland's convenient downtown location, legendary service and delicious culinary offerings. It is our mission to provide personalized and memorable experiences for our guests while maintaining the highest standards of cleanliness and providing premium...

North Charleston, South Carolina
Reviewed 1 week ago

The Cleveland Ritz Carlton exceeded my expectorations...they were going through a renovation process and even with that, they did everything to make my family feel like a king/queen! The hotel is so clean, and all the staff is very friendly...Loved it!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank manne58
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear manne58, We sincerely appreciate your kind review and want to thank you for staying with us! We are glad to hear that you had a memorable stay and that we exceeded your expectations with our legendary Ritz-Carlton service. We strive to maintain the highest standards of cleanliness and pride ourselves on providing genuine care and comfort for all of...

Cleveland, OH
Reviewed 2 weeks ago

Stayed here recently and enjoyed ourselves in our beautiful room with superb service. Always treated in the most professional yet friendly manner. The best valet service anywhere in the United States...

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Helpful?
Thank Deborah B
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear Deborah B, Thank you so much for sharing your positive experience with us and we are so pleased to hear that you enjoyed one of our beautiful guest rooms during your relaxing stay. Our Ladies and Gentlemen are very proud of the legendary personalized and memorable service for which we strive for on a daily basis and I will...

Toledo, Ohio
Reviewed 2 weeks ago via mobile

When I think of Ritz I think of top notch and although the people were very friendly I would give this hotel an average rating based on amenities and overall feel. Just a place to stay and defiantly not worth the extra money. Good location was the reason I chose to stay here but I could have gotten similar location...

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Helpful?
Thank DAREK c
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear DAREK c, Thank you for reaching out to us. Your opinion plays an integral part in our customer service, and the details you shared are critically important as we complete our luxurious hotel transformation. We are glad to hear that you enjoyed our legendary staff service and our convenient downtown location. We take guest feedback extremely seriously, and I...

Cleveland, Ohio
Reviewed 3 weeks ago

I really enjoyed this hotel and the level of service they provided. The rooms were beautiful and we had a nice view of Cleveland. The food was very tasty and plentiful. The staff were friendly and knowledgable about the area. It is a great place to stay while in downtown Cleveland, especially convenient if you are going to be going...

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Helpful?
Thank DoctorCory
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear DoctorCory, Thank you for your positive review as we are pleased to hear that you had a memorable stay with us. We are glad to hear that you enjoyed our unique culinary offerings and that our Ladies and Gentlemen were able to assist you with experiencing all that Cleveland has to offer. Thank you for your valuable feedback and...

Charlotte, North Carolina
Reviewed 3 weeks ago

No one likes a hotel when renovations are ongoing, unless they find a way to overcome it with stellar customer service, or other innovative ways of servicing guests. This was my first time to Cleveland. While the location was excellent and the service above average, it didn't feel right. Upon entering the property, we were met by checkin in the...

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Helpful?
Thank GRLTRAV
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear GRLTRAV, Thank you for taking your time to provide your valuable feedback. As you mentioned our property is currently undergoing a transformation to include our entrance, meeting rooms, fitness center, all our public spaces, and our rooms. As we transition into different phases we are anticipating our guest's needs by providing sound machines in our guest rooms, an alternative...

Los Angeles, California
Reviewed 4 weeks ago

Stayed her during the winter during a business stay. The location is excellent in the heart of the downtown and attached to a mall. The hotel rooms are exquisite, meeting the expectations of a Ritz Carlton anywhere else. The breakfast was excellent and impeccable. However, the worst part of it was being in Cleveland. Nothing else to do, so staying...

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Helpful?
Thank TravelTVproducer
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear TravelTVproducer, Thank you so much for your kind words, we are glad to hear that you enjoyed your stay and look forward to welcoming you back soon so you may enjoy The Ritz-Carlton, Cleveland’s luxurious transformation. Warm regards, Yael

North Jackson, Ohio
Reviewed 4 weeks ago

Very nice facility close to the center of Cleveland. Good security and very functional meeting rooms. The hotel is very clean. Although I did not use either the lounge or restaurant, it is located conveniently on the lobby level.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank John V
RitzCarltonCleveland, General Manager at The Ritz-Carlton, Cleveland, responded to this review

Dear John, We sincerely appreciate your kind review, thank you so much for visiting with us! We are glad to hear that you enjoyed your stay and look forward to welcoming you back soon! Warm regards, Yael

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The epitome of Midwestern hospitality and the only downtown Cleveland hotel to receive a four-star, four-diamond rating, The Ritz-Carlton, Cleveland features: ideal heart-of-downtown location; 205 well-appointed guest rooms and suites with panoramic views of the Cuyahoga River, Lake Erie, and downtown Cleveland; exceptional dining in MUSE and Lobby Lounge on 6; 24-hour Fitness Center; indoor access to Tower City Center; easy walking access to downtown attractions ... more   less 

Additional Information about The Ritz-Carlton, Cleveland

Address: 1515 West Third Street, Cleveland, OH 44113
Region: United States > Ohio > Cleveland
Price Range: ₹ 25,389 - ₹ 35,545 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Ritz-Carlton, Cleveland 4.5*
Number of rooms: 206
Reservation Options:
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Also Known As:
The Ritz-Carlton Cleveland Hotel Cleveland
Cleveland Ritz Carlton
Ritz Cleveland
Ritz-Carlton Cleveland
The Ritz-Carlton, Cleveland Ohio
Hotel Style:
#2 Romantic Hotel in Cleveland
#5 Luxury Hotel in Cleveland
#8 Family Hotel in Cleveland
#9 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cleveland staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the Club Floor if rooms are available.”
 of 5 bubbles 405lorriec, 8 Jan 2017 | Read review
“must choose club level. Pay a little more and make up for it is food, drink and service.”
 of 5 bubbles warreng999, 16 Dec 2016 | Read review
“Check in times may be a problem when visiting basketball teams are staying there.”
 of 5 bubbles 220raunk, 13 Sep 2016 | Read review
“Club floor is cool! Say hello to Alice as she is fantastic.”
 of 5 bubbles EdStory, 12 Sep 2016 | Read review
“The Club Level is, in my opinion, is worth every penny.”
 of 5 bubbles RAT001, 9 Sep 2016 | Read review
5 of 5