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Renaissance Cleveland Hotel

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1,071 Reviews from our TripAdvisor Community

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Showing 1,062: English reviews
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Reviewed 5 days ago NEWvia mobile

We stayed just for one night to explore the downtown. The hotel had the history we were looking for with a large clean comfortable room with a great view. We wish we would have planned for more than one night.

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Helpful?
Thank Monahan7
Reviewed 1 week ago

Hotel was very nice looking. Rooms were very nice. Clean and all that other good stuff. Service, not so good. This place looks like something fancy, but the staff seems to be lost. We tried to check into 2 hotel rooms for a business account, and they double authorized 2 cards, and put our employees in the room for the...

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Helpful?
1Thank Ernie F
RenCleveland, Executive Assistant at Renaissance Cleveland Hotel, responded to this review

Dear Ernie F, We appreciate the kind words regarding the cleanliness and appeal of our beautiful property. We are very proud of the building, but pride ourselves on the outstanding service we provide our guests. We appreciated the opportunity to correct our error and are sorry if our efforts to rectify the situation fell short. You business and that of...

toledo
Reviewed 1 week ago via mobile

So I have been to this archaic dark hotel a couples ones in the past and ALWAYS for dance competitions. The doorman is so amazing, he used to be a news caster as well as in radio so he has this deep mahogany smooth sound that you want to listen to him assist you ever so politely! The entrance is...

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Thank melrondondall
Reviewed 1 week ago via mobile

The hotel is great. but the bar not. The food was ok, the drinks were not! Watered down almost no flavor cocktails and the Moscow mules in regular cups, not the special mules mugs!! For a bar in such a great hotel it was a disappointment. The service was b a d. They took so long to serve a cup...

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Helpful?
Thank Isabel G
RenCleveland, Executive Assistant at Renaissance Cleveland Hotel, responded to this review

Dear Disappointing, We have a really cool bar in an amazing location, but it really matters most that the service and beverages are outstanding. We do not know what happened during your visit, but we can tell you that it was not up to our standards. We are very sorry. We have added a few new staff members to our...

Chagrin Falls
Reviewed 2 weeks ago

Had a suite on 9th floor overlooking Public Square. Very nice large living area with two comfortable chairs and a large pull out sofa. The dining area was large enough for dinner with 6-8 people. had a wet bar and lovely Chandelier. The bedroom was also nice size, although the bed was comfortable I could tell the mattress would soon...

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Helpful?
Thank Gary P
Erie
Reviewed 2 weeks ago via mobile

Stayed one night at the Renaissance for a concert at the Q. We booked there because cleveland in February could be bitter cold and snowy and there is an indoor walkway from hotel to arena. We didn't end up using it because it was a beautiful day and there are great places to get a brew and a bite on...

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Helpful?
Thank PattiRErie
Chad C, General Manager at Renaissance Cleveland Hotel, responded to this review

Dear Patti, Thank you taking the time to provide feedback with regards to your recent stay at the Renaissance Cleveland Hotel. Glad to hear you enjoyed the beautiful weather we have been having and as you mentioned we are connected directly to Quicken Loans Arena so no worries if its cold out! We appreciate you mentioning the Genuine Care of...

Sanderson, Florida
Reviewed 3 weeks ago via mobile

The near 100 year old hotel is surprisingly modern. The staff is professional and welcoming. The hotel's location is wonderful. Great restaurants are within walking distance. The convention Center, stadium and the arena are all nearby. The bathroom in my room was surprisingly small. The heater worked, but I never got the air to come on. All in all a...

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Helpful?
Thank Ronald M
Chad C, General Manager at Renaissance Cleveland Hotel, responded to this review

Dear Ronald, Glad to hear you enjoyed our superior location in Downtown Cleveland along with the Genuine Care of our associates. Thank you for sharing feedback on your room experience as well, we strive to provide the most comfortable stay possible and do apologize for any frustrations you experienced. Thank you for choosing us and for your loyility to Marriott....

Indiana
Reviewed 3 weeks ago

I stayed here when I attended the A Christmas Story House 5K in December. Convenient location to my needs. The room was spacious and well taken care of, & I slept very well. The hotel has a stately feel as you walk through it's halls.

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Helpful?
Thank Brad208
Chad C, General Manager at Renaissance Cleveland Hotel, responded to this review

Dear Brad, Hope you had a successful and fun run at the Christmas Story 5K. Our superior location in the City Center of Cleveland makes for easy proximity to all of the wonderful activities and events in Downtown. Glad to hear you had a comfortable stay and we look forward to seeing you again this coming December! All the best,...

Reviewed 3 weeks ago

The hotel is your old elegant type of hotel , large foyers, hallways and chandeliers. The staff was exceptional, friendly, and attentive. The only negative we had is the temperature control in the room. The hotel is not equipped with central air, and we were there on an exceptionally warm day. Our room was stuffy, but we did bring a...

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Helpful?
Thank mommabear25
Chad C, General Manager at Renaissance Cleveland Hotel, responded to this review

Dear Momma Bear, Thanks for your recent stay with us and for taking the time to complete a review. Glad you enjoyed the opulent and historic nature of our iconic hotel. We are embarking soon on a multimillion dollar facelift and HVAC modernization to return the Grand Dame to her original splendor. I will tell you though that we will...

Atlanta, Georgia
Reviewed 3 weeks ago via mobile

I recently stayed at this hotel for business, checked in and received an upgrade in a corner suite. This room was far larger than I had expected and that I have ever stayed in a hotel. I wish I had additional people with me to enjoy the space but I still enjoyed the room to spread out. Despite not having...

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Helpful?
Thank RoadWariorSalesman

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Sans Souci
Sans Souci
Cuisines: American, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 

Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Sq, Cleveland, OH 44113-2213
Region: United States > Ohio > Cleveland
Price Range: ₹ 11,641 - ₹ 16,938 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Reservation Options:
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio
Hotel Style:
#8 Luxury Hotel in Cleveland
#16 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Cleveland Hotel staff and other travellers.
16 questions
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Holmesville, Ohio
11 months ago
Manchester, United Kingdom
Ohio
19 days ago
Carmel, New York

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Questions? Get answers from Renaissance Cleveland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for public square view on 9th floor !”
 of 5 bubbles garypJ9258UY, 8 Mar 2017 | Read review
“Tenth floor rooms were quiet”
 of 5 bubbles sselak, 5 Feb 2017 | Read review
“You must stay there...... Downtown and everything else you would want.”
 of 5 bubbles Scrutchings, 6 Jan 2017 | Read review
“Rooms facing Public Square are supposed to be best, but not available when I arrived.”
 of 5 bubbles eileenm452, 29 Dec 2016 | Read review
“Farther from the elevator is probably better,”
 of 5 bubbles DJ-USA, 16 Nov 2016 | Read review
5 of 5