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Renaissance Cleveland Hotel

Booking.comUS$ 191*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Renaissance Cleveland Hotel
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1,099 Reviews from our TripAdvisor Community

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Showing 1,090: English reviews
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Arlington, Virginia
Reviewed 5 days ago NEW

This historic hotel is in remarkably good condition with its almost-a-century old architectural details intact. Room on the 8th floor was large, on the back side of the building, and quiet, although the view was of air handling equipment. The bed was one of the most comfortable I have ever slept in. The restaurant breakfast buffet was OK, not included...

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Helpful?
Thank onecity62
Cleveland, Ohio
Reviewed 6 days ago NEW

Classic historical hotel from the Lobby, Lobby Bar, marble and detail you will not find in newer construction. Great views of the Public Square and walking distance to so many different places. Rooms are good, however, remember this hotel is ~100 years old. Ask for a room with a view of the Square.

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Helpful?
Thank tonymary81
Montgomery, Texas
Reviewed 2 weeks ago

Has a chilled water system that may work OK when it I HOT or COLD outside, but between 45-65 degrees there is only tepid water in the system. As a result, your room is either too hot or to cold. The meeting and exhibit rooms were uncomfortable until we companied greatly - and they finally cooled down. Food at meetings...

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Helpful?
1Thank gesfire
Management response:

Thank you very much for staying with us an we appreciate your very kind comments regarding our food quality and very good service. We are in the process of approving the installation of a new heating, ventilating and air conditioning system for the hotel that will allow all of our guest rooms to have their own thermostats and the flexibility...

Atlanta, Georgia
Reviewed 2 weeks ago via mobile

Had a short business trip in my wife's home town (The Mistake on the Lake 😜) and the weather is horrible here today. I didn't get a chance to do a lot around the hotel but I did walk out in the rain to see what's around the hotel. There are plenty of things to do in downtown Cleveland. There...

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Helpful?
1Thank Drew_Fellers
Agana, Mariana Islands
Reviewed 3 weeks ago via mobile

I have stayed at different Marriott properties and generally have an idea of what to expect. I did not expect the service at this Marriott property to be this utterly lacking. The hotel has an old world look and the room was quite nice. However, poor service truly overshadowed my stay. Upon arrival, my boss and I had to handle...

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Helpful?
Thank ConchitaSNT
Management response:

Please accept our sincere apologies for the disappointments you experienced during your recent visit. Since you were here we have changed our valet parking company and staff at the front door to improve our arrival experience and communications with our guests regarding luggage handling options, check in and access to the lobby. We have someone on duty 24 hours a...

Gibsonia, Pennsylvania
Reviewed 3 weeks ago

I recently stayed at the Renaissance in Cleveland on a Saturday night. I found the hotel to have a beautiful lobby, great lobby bar, and wonderful restaurant. The staff was friendly and very knowledgeable about the hotel. Because I am a gold member I was upgraded to a suite which was just beautiful. The bathroom was huge with a wonderful...

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Helpful?
1Thank Lucy3333
Charleston, West Virginia
Reviewed 3 weeks ago via mobile

I hate to give any Marriott such a low rating as I'm a Platinum member but this place is terrible. No thermostat in room and wall heaters that don't work, rude bartenders in the lobby bar, no answer to room service after calling three times and ringing forever, handle fell off my vanity sink.... I really don't need to go...

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Helpful?
Thank Lori C
Management response:

Dear Lori, Please accept our sincere apologies for the disappointing visit you recently experienced at our hotel. As a Platinum Guest you deserve the very best in facilities and service that Marriott can offer and I am equally as disappointed that your stay was not more enjoyable. We are about to add thermostats in all guestrooms allowing guests to have...

A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

Beautiful older building in a great location. Valet was friendly and helped bring the luggage to our room and gave us pointers on the city. His name is Miles. Front desk upon check-in was not so friendly. I'm not sure if it was because we had booked through Priceline or not. But we were not going to get a king...

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Helpful?
1Thank A TripAdvisor Member
RenCleveland, Executive Assistant at Renaissance Cleveland Hotel, responded to this review

Thank you for your kind words regarding Miles, our friendly valet staff and beautiful older building. We certainly do appreciate you taking the time to share these kind words. While there are some differences in how reservations are handled when using some third party booking sites, we value each of our guests and are sorry if you felt otherwise. We...

Renton, Washington
Reviewed 3 weeks ago via mobile

This is the worst Renaissance I have ever stayed in. Very old and outdated. Phones in the rooms don't work. Heating in the rooms doesn't work. No updated outlets/USB for computer or phone charging. I totally understand you wanting to keep the historical character look on the outside, but can a guest get a "WOW" feeling when they go into...

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Helpful?
Thank Jackispencer
RenCleveland, Executive Assistant at Renaissance Cleveland Hotel, responded to this review

Dear Jackispencer, We truly appreciate your time and review. The historic character of the hotel is important to us, but more important is the satisfaction of our guests. We are sorry you experienced so many issues with your guestroom. While we are excited about our upcoming renovation, we do not want our guest in the meantime to be disappointed with...

Whitestone, New York
Reviewed 3 weeks ago

On a recent business trip to Cleveland I stayed at the Renaissance and thought the look of the hotel was incredible. Great architecture and look. The staff if friendly and were very accommodating. Particularly friendly is the woman that runs the concierge lounge in the morning. She greets with a hello, how are you, how has your stay been? A...

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Helpful?
1Thank TheEdgeNYC

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Sans Souci
Sans Souci
Cuisines: American, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
This sophisticated downtown Cleveland hotel is located on Public Square and is connected to Tower City Center's exclusive boutiques, restaurants and cinema. Within walking distance to Progressive Field, Quicken Loans Arena and the Rock & Roll Hall of Fame, the Renaissance's luxury hotel features vaulted ceilings, high arched windows and a beautiful marble fountain. A city landmark, the iconic Renaissance Cleveland Hotel was built in 1918 and its architecture reflects Cleveland's unique style and rich history. Plush, spacious, newly renovated rooms with well-appointed and upscale amenities await guests at this luxury hotel. Experience Sans Souci, serving guests award-winning cuisine for breakfast, lunch and dinner. Perfect for conventions and wedding receptions, the Renaissance Cleveland Hotel offers an abundance of elegant event space and a magnificent Grand Ballroom. Discover Cleveland's landmark social and business address at the Renaissance Cleveland Hotel. ... more   less 

Additional Information about Renaissance Cleveland Hotel

Address: 24 Public Sq, Cleveland, OH 44113-2213
Region: United States > Ohio > Cleveland
Price Range: ₹ 11,248 - ₹ 19,005 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Cleveland Hotel 4*
Number of rooms: 491
Reservation Options:
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Also Known As:
Cleveland Renaissance
Renaissance Cleveland Hotel Ohio
Hotel Style:
#8 Luxury Hotel in Cleveland
#16 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Cleveland Hotel staff and other travellers.
16 questions
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Holmesville, Ohio
over a year ago
Manchester, United Kingdom
Ohio
2 months ago
Carmel, New York

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Questions? Get answers from Renaissance Cleveland Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“8th floor back side was quiet”
onecity62, 18 May 2017 | Read review
“Ask for a room with a view of the Square”
tonymary81, 17 May 2017 | Read review
“facing lake”
gesfire, 6 May 2017 | Read review
“Upper floor seemed very quiet”
Jnjtiger, 24 Apr 2017 | Read review
“Book online, we received free breakfast in hotel when we booked!”
JJJJJ76, 23 Apr 2017 | Read review
5 of 5
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US$ 191* /night
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Prices are for 1 room, 2 adults
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