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Hyatt Regency Cleveland at The Arcade

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Hyatt Regency Cleveland at The Arcade
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1,399 Reviews from our TripAdvisor Community

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Showing 1,369: English reviews
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Sarasota, Florida
Reviewed 3 days ago NEW

This historic hotel is nicely updated and perfectly located to east 4th street where there are many fun bars and restaurants, right out the back door of the hotel. Also the basketball arena is walking distance. The rock and roll hall of fame is a short drive away.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Sandy J
Norwalk, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We were in room 353, a small suite, and our friends were scattered in 4 other King rooms on the same floor. Everyone was happy with their rooms, very clean and comfortable beds. We all really enjoyed the history of the Arcade as we were told it was the first indoor mall in 1890 so updating is limited to keeping...

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Helpful?
Thank Cindy W
About Hotel's Favourite Review
Todd C, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Dear Cindy W, Thank you so much for the detailed feedback. I appreciate the comments in regards to the rooms, location and our staff. It is great that the hotel worked out for your quick get-away. Cordially, Todd Costin General Manager todd.costin@hyatt.com 216-776-4440

Waterford
Reviewed 3 days ago NEW

Easy to get to hotel by train from the airport, short walk to hotel from station. 15-20 minute walk to Rock and Roll Hall of Fame. Hotel architecture is beautiful. Room was quite comfortable. Enjoyed our trip to Cleveland a great deal. Thanks Hyatt.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Mary M
Cleveland, Ohio
Reviewed 5 days ago NEW

The rooms were nice and spacious and clean, the beds were really comfy. All the staff we were in contact with were very friendly and helpful. The interior views at night in the hotel was amazing. The location was good around a lot of restaurants/bars/mall/movies. I will go again.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank darketab
Todd C, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Dear darketab, Thank you for taking the time to share your experience, I will share with the team. We look forward to your next visit. Cordially, Todd Costin General Manager todd.costin@hyatt.com

Columbus, Ohio
Reviewed 6 days ago NEW

We stayed in this hotel for one night since we attended the Cavaliers game. The hotel is located in a beautiful arcade, full of shops and restaurants and just across the downtown and a 3 minute walk to the stadium. The room was clean, spacious and beds/pillows very comfortable. Perfect hotel in a perfect location.

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Helpful?
Thank Lola M
Todd C, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Dear Lola M, I appreciate you sharing your experience. I am thrilled that our hotel worked for your visit. Go Cavs and hope to see you soon. Cordially, Todd Costin General Manager todd.costin@hyatt.com

Detroit, Michigan
Reviewed 1 week ago NEW

This hotel has so much potential, doesn't seem to be that organized, when I got to my room the deadbolt was engaged and my door was open....checked for introdudors and it was safe, next morning I woke up and went to have a shower, the bathtub had all this dirt in it it was so gross, I told the front...

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Helpful?
Thank SeanTravelz
Todd C, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Dear SeanTravelz, Thank you for sharing your experience on Trip Advisor. I appreciate the details as this is certainly not the experience we pride ourselves in giving. We are using these examples to educate our team to prevent an experience like this. I do thank you and welcome your feedback. Cordially, Todd Costin General Manager todd.costin@hyatt.com

Lancaster, New York
Reviewed 1 week ago

We looked online and selected Hyatt Cleveland and all our expectations were exceeded . We came in for a hockey game and plan on returning again to see the sights . The music , food , and walking distance to entertainment is the best.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Gregory S
Todd C, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Dear Gregory S, Thank you for the feedback. We are thrilled that we were able to exceed your expectations. We are sad that the Monsters didn't make the playoffs but hope to see you next season. Cordially, Todd Costin General Manager todd.costin@hyatt.com

Livermore, California
Reviewed 1 week ago

We stayed 3 nights in room 330. Perhaps other rooms will give you a better experience, but I doubt it. Here is the good, the bad and the ugly. The good: great location in downtown Cleveland near east 4st( A hot bed for restaurants), Jacks ( a giant casino), and a reasonable walk to almost everything you would want to...

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Helpful?
1Thank Sadielulu
Todd C, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Dear Sadielulu, Thank you for your detailed review and I appreciate your recommendations. I am dissapointed that we were unable to deliver a favorable experience and your comments are very helpful. You are correct in that the Arcade was formerly a retail and office complex that was converted to a hotel, which lends to a variety of room sizes. While...

Rogers, Arkansas
Reviewed 2 weeks ago

Went there for a wedding. It went flawlessly. The hotel wth its arcade lends itself to weddings. The staff did an excellent job. The only bad part was the view out the window. A crummy office building 30 feet away. Why even bother with a window?

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Helpful?
Thank Bob B
Todd C, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Dear Bob B, Thank you for the comments on your recent visit, I am glad the wedding experience was enjoyable. I apologize for your lack of view, as one of the first buildings in the area, the city grew up around us, unfortunately restricting many of our views. The point is appreciated. Cordially, Todd Costin General Manager todd.costin@hyatt.com

Cleveland, Ohio
Reviewed 2 weeks ago via mobile

I visited the restaurant at this hotel. After some confusion regarding points being added to my World of Hyatt account, I contacted the front desk. Amy, the Assistant Front Office Manager, went above and beyond to solve the problem. She also indicated that they would use this issue for re-training staff to avoid future problems. That is very impressive. I...

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Helpful?
Thank cottoncandy11
Todd C, General Manager at Hyatt Regency Cleveland at The Arcade, responded to this review

Dear cottoncandy11, Thank you for sharing your dining experience. I am thrilled you have shared this story and have thanked Amy for the way she handled it. She has in fact worked with our Food and Beverage team to ensure we process correctly in the future. We hope to see you soon. Cordially, Todd Costin General Manager todd.costin@hyatt.com

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the heart of downtown in an elegant National Historic Landmark Building, the Hyatt Regency Cleveland at The Arcade. A total of 293 guest rooms including 4 suites. 14,000 square feet of divisible meeting space including 4 executive boardrooms, 5 banquet rooms, and 4800 square feet of prefunction space. 1890, a contemporary restaruant and lounge, seats 210 open for breakfast, lunch and dinner. Fully equipped Fitness Center. The Hyatt Regency Cleveland is within walking distance of the Cleveland Convention Center, Progressive Field, Browns Stadium, Quicken Loans Arena, Rock and Roll Hall of Fame, East 4th Street entertainment district, Cleveland Clinic, The Warehouse District and Theater District. ... more   less 

Additional Information about Hyatt Regency Cleveland at The Arcade

Address: 420 Superior Ave., Cleveland, OH 44114
Region: United States > Ohio > Cleveland
Price Range: ₹ 8,751 - ₹ 18,346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Cleveland at The Arcade 4*
Number of rooms: 293
Reservation Options:
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Also Known As:
Hyatt Regency Cleveland At The Arcade Hotel Cleveland
Hyatt Cleveland
Hyatt Regency Cleveland At The Arcade Ohio
Hotel Style:
#3 Green Hotel in Cleveland
#7 Luxury Hotel in Cleveland
#15 Family Hotel in Cleveland
#16 Romantic Hotel in Cleveland
#19 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Cleveland at The Arcade staff and other travellers.
13 questions
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Buffalo
over a year ago
Powell, Ohio
1 month ago
chicago
8 months ago
Lansing, Michigan
over a year ago
Lakeshore, Canada
over a year ago

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Questions? Get answers from Hyatt Regency Cleveland at The Arcade staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“wifi hard to use”
R2785TJbobb, 10 Apr 2017 | Read review
“For the best view, ask for the room that overlooks 4th Street.”
795cindyw, 30 Mar 2017 | Read review
“Historic Building”
JGLjen, 25 Feb 2017 | Read review
“Try to have a room on the upper floors.”
764petart, 29 Jan 2017 | Read review
“Higher floors have the high ceilings, 2nd floor kept the historic charm with all the amenities.”
Wadytwos, 22 Jan 2017 | Read review
5 of 5