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Four Points by Sheraton Cleveland Airport

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Four Points by Sheraton Cleveland Airport
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210 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Cleveland Airport
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Showing 205: English reviews
Murfreesboro, Tennessee
Reviewed 11 January 2015

This hotel is not in a nice area of town. When GPS said that I had arrived, I could see the Holiday Inn sign, but when I looked at the building, the restaurant in front was more visible. So I thought I was in the wrong place, but the hotel is in the back of the restaurant. The person who...

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Helpful?
2Thank Vetskidog
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Vetskidog, Thank you for taking the time to leave us feedback about your stay. I am glad that you have recognized the service of our reception staff. However, I regret the issues you encountered with the room you were provided and if you found our location to be quite inaccessible. Your comments are instrumental for us to achieve complete...

York Haven
Reviewed 8 January 2015 via mobile

If you want a blast from the past then book this out dated hotel Close to airport but in a bad area of town This hotel does not meet Ada standards so be forewarned Old hotel and sub standard rooms which do not represent holiday inn brand very well

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Helpful?
1Thank cruizn302
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear cruizn302, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should...

Kalamazoo County, Michigan
Reviewed 14 December 2014

I stayed at this location 12/9/2014 for a class at the hotel in one of the conference rooms. I had an enjoyable stay. The building was old not up to date as some of the newer Holiday Inns. However this was one of the cleanest hotels I have stayed. Rooms were quiet, extremely neat and clean. Little or no signs...

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Helpful?
Thank Glenn C
Reviewed 12 December 2014

I travel for work and stay in a lot of hotels. The staff was unfriendly and cold from the start. Once I ventured further into the hotel, I realized how old it was, felt like a warehouse in the stairways. The main complaint I have with this hotel is that because I'm traveling for work, I need decent WiFi access....

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Helpful?
Thank DNA112313
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear DNA112313, Thank you for taking the time to post a review of our property. I am sorry we were not able to exceed or at least be at par with your expectation particularly with the internet service. Your comments are being shared with the hotel management and appropriate action will be taken. I assure you that every comment, no...

Cleveland, Oh
Reviewed 22 November 2014

I just stayed at this property for 4 nights. While the hotel appears to be relatively clean, it is in need of a makeover. I am actually surprised IHG has not required this hotel to renovate. Having said that nothing was broken or did not work right, but for the money you can do better than this property. In fact...

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Helpful?
Thank Oh_Parrothead
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear Oh_Parrothead, Thank you for taking the time to review our property. We are very pleased to read that you liked the cleanliness of our hotel. On the other hand, it is regrettable that some of the room amenities was a let down during your stay. Please accept our sincere apologies for any shortcomings you may have experienced. Please know...

Wisconsin
Reviewed 20 November 2014

Stayed here in May 2014 for an event at the IX Center. The staff was more than accommodating and very friendly ... especially Daryl. We had shuttle service at our beckoning call and the knowledgeable drivers recommended nice places to eat while we were out and about. We had the brunch in the on-site restaurant with a chef making omelets...

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Helpful?
Thank cruznusa
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear cruznusa, Thank you for your candid review. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. We truly appreciate your comments regarding our staff as we pride ourselves on excellent customer service. Your positive feedback makes it all worth our...

Houston, Texas
Reviewed 18 November 2014

Nothing fancy here - aging Holiday Inn, but was exactly what we needed for a quick night's sleep to catch a very early flight. Daryl at the front desk checked us in and was very professional and courteous, made sure we were set up for a wake up call and the airport shuttle for the next morning -he didn't drop...

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Helpful?
Thank IndigoEyes
Anaheim, California
Reviewed 11 November 2014

The hotel location was very conviniently close to the airport, however the condition was not simillar to typical Holiday Inn. The hotel would be amazing if it was rennovated and improved. People seemed really nice. Service and Cleanliness was not a concern.

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Helpful?
1Thank lonely_traveler1224
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear lonely_traveler1224, Thank you for your feedback and for choosing our hotel. I certainly apologize for the inconveniences you experienced over the condition of the hotel. Rest assured that your comments will be looked into and take actions accordingly. Be confident that your notes will be shared with the staff involved in the processes for taking the appropriate actions. We...

Reviewed 5 November 2014

unfortunately this my second time in this horrible hotelI have red marks on my body and I didn't think of Bed BUGs!!I really thought it wasfrom something I ate..come to find outmy bed was full ofbed bugs went to the front desk freaking out offer,& the only thing they offer me is $10. coupon then asked me if i want...

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Helpful?
1Thank seebal
IHGCare, Guest Relations Manager at Four Points by Sheraton Cleveland Airport, responded to this review

Dear seebal, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare

Chennai
Reviewed 30 October 2014

With a pool, gym, laundry and a restaurant this property provides more than spacious and clean rooms. Rooms and corridors may wear deserted and aged look but not a deterrent. Wifi is free but signal issues slowed me down a little. No free breakfast but got some discounts. Italian restaurant and service was awesome.

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Helpful?
Thank GSLChennai

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Where You Want to Be. The Four Points by Sheraton Cleveland Airport is conveniently located off Interstate Highway 71, with quick access to I-90 and I-480. The excitement of downtown Cleveland is only 8 miles from our hotel. Our free 24-hour shuttle service makes it easy to get to and from Cleveland Hopkins International Airport (CLE), which is 3 miles away. Adjacent to the airport is the expansive International Exposition Center, which accommodates a range of events throughout the year.All under One Roof. We have everything you want and need, from a friendly staff to free wireless High Speed Internet Access throughout the hotel. Make time for exercise in our state-of-the-art fitness center, or swim in the heated indoor pool. Join us at The Hub for some of the areas best barbecue, other regional fare, and our Best Brews™. If youre in a hurry, grab a snack in The Pantry. Totaling more than 7,000 square feet, our versatile function space can host up to 300 attendees for your next business or social gathering, and a business center provides support services.Home away from Home. Our 147 guest rooms have been recently renovated to ensure great stays. Work via free High Speed Internet Access at a large desk with an ergonomic chair; breaks are fueled by in-room coffee, tea, and free bottled water from a mini-fridge. Relax in front of a 52-inch flat screen TV with premium cable channels as your devices charge at a convenient docking station. Close the blackout blinds and enjoy a great nights sleep in a Four Points signature bed, then wake up with a shower in the well-lit bathroom. ... more   less 

Additional Information about Four Points by Sheraton Cleveland Airport

Address: 4181 W 150th St, Cleveland, OH 44135-1303 (Formerly Cleveland Airport Hotel)
Region: United States > Ohio > Cleveland
Price Range: ₹ 6,958 - ₹ 12,074 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Cleveland Airport 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
Holiday Inn Cleveland Airport Hotel Cleveland
Cleveland Holiday Inn
Four Points By Sheraton Cleveland Airport Ohio
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Cleveland Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Cleveland Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor was conmpleted”
 of 5 bubbles Victor1Travelin1, 28 Sep 2016 | Read review
“Choose a different hotel”
 of 5 bubbles 455CraigY, 18 Aug 2016 | Read review
“rooms on top floors definitely better”
 of 5 bubbles BLRvisit, 18 Aug 2015 | Read review
“Don't go here.”
 of 5 bubbles 155meganr, 30 Jul 2015 | Read review
“Main parking lot is at the back of the hotel, away from the main lobby and entrance.”
 of 5 bubbles TimothyA569, 10 Jul 2015 | Read review
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