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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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947 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott Downtown at Key Center
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Showing 931: English reviews
Chicago, Illinois, United States
Reviewed 13 April 2014

The location is great, the rooms were nice and spacious (except paint chipping off on bathroom ceiling). The hotel has excellent views of the city and lakefront. The elite lounge was under construction and the new temporary location was not very welcoming and I couldn't find any of the ammenities typical to the lounge and left. My associate and I...

Thank Stan D
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your feedback about your recent stay. I express my deepest apologies to you regarding our room renovation and the temporary relocation of our concierge lounge. I am happy to hear that the staff was very friendly and I will share your comments with the team. Please email me at Kristen.mcclellan@marriott.com for further...

New York, United States
Reviewed 8 April 2014

We stayed one night and the location couldn't have been more perfect. Walking distance to Rock n Roll Hall of Fame, Progressive Field and Cleveland Browns Stadium. There are so many restaurants within walking distance I cannot begin to list them. We had a beautiful room on the 25th floor overlooking Lake Erie. Bedding was clean and comfortable, towels were...

3Thank Lori R
Pittsburgh, Pennsylvania, United States
Reviewed 31 March 2014

It was our first time staying at the Marriott and we enjoyed it. It is located near the Rock and Roll Hall of Fame (where we were going) but also the sports stadiums. It is in within walking distance of East 4th (House of Blues and other attractions). The parking was cheap, the staff was friendly, and the room was...

Thank Cincy R
Cleveland, Ohio
Reviewed 26 March 2014

We recently had another great stay at the Key Center Marriott. We had guests in town and wanted to enjoy the city and this hotel is in a great location to almost everything. We also enjoyed the lobby bar and pool this time around which was nice. The hotel itself is nice but the service is what separates this hotel...

1Thank WkEndWarrior2013
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. I am happy to hear that everyone was friendly and eager to make your stay great. I will share your comments with Richard and throughout the team to celebrate our success. I appreciate your feedback and hope to have you back as our guest in the future. Best Regards, Bob M

Jacksonville, Florida
Reviewed 23 March 2014

Yes this hotel is well located in the downtown section. It is basically close to all the sports facilities and there are places around to eat. Even the Catholic church is nearby for a Sunday Stay. The front desk people are helpful and friendly. The rooms very comfortable. I had a corner room and had a great view of the...

1Thank BaronFoer
Cincinnati, Ohio
Reviewed 16 March 2014

I am a frequent traveler with Marriott so that usually means the registration staff is alerted to be extra attentive, I was very impressed by how the folks who did not know my elite status treated us. From the bellman at the front door to the bartender to the housekeepers, the attitudes were exceptional. The hotel itself is a fine...

Thank CinVinman
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. We are currently going through a room refurbishment that will be complete by June 2014. I am glad to hear that the staff was friendly and the attitudes were exceptional. I will share your comments throughout the team to celebrate our success. I appreciate your feedback and hope to have you back as...

Dayton, Ohio
Reviewed 11 March 2014

This is the first time, I stayed in a DOWNTOWN Cleveland hotel. This visit exceeded my expectations, Great room with a great view. Friendly / knowledgeable staff. Even for a Marriott, the service was Exceptional!! Great Wi-Fi, in both room and lobby. 'Instant-on' hot water for shower or sink. Large clear state-of-the-art TV with an excellent selection of channels. While...

1Thank xzr1tv
Cambridge UK
Reviewed 4 March 2014

I've used this hotel on a number of occasions and it always hits the nail on the head - quiet and comfortable rooms and a very friendly and helpful staff. Plenty of decent restaurants a short walk away if you don't want to eat in. Highly recommended.

2Thank NMarshall
Erie, Pennsylvania
Reviewed 18 February 2014

We stayed at this hotel for a couples weekend with some friends on Valentine's weekend. Service was awesome from the minute we arrived. Plenty of parking attendants and bell captains to greet us and help with luggage. Front desk was efficient and speedy; I took advantage of the Marriott app on my android phone and was already checked in. Our...

2Thank Leslie W
Akron, Ohio
Reviewed 18 February 2014

Where else can you stay with a downtown view and in walking distance to Michael Symon and Zach Brunell restaurants? You are also within walking distance to the Horseshoe Casino. Downtown Cleveland is one of best values in the entire country and staying here is another reason why. The hotel has aged extremely well. I stayed here 10 years ago...

Thank jooksing

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Public Wifi
  • Paid Internet
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Price Range: ₹ 10,631 - ₹ 20,874 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Business Hotel in Cleveland
#1 Green Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
17 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake View is not worth paying extra for, it was mostly buildings”
nread, 11 Apr 2017 | Read review
“top floor, corner room, with lake view, such as 1920.”
Maria84, 6 Mar 2017 | Read review
“Higher floors better sleep and the views do not disappoint!”
StephanieC92812, 22 Feb 2017 | Read review
“Ask for a corner room, if available.”
nsalandre, 9 Feb 2017 | Read review
“Corner rooms have great views, if you're OK with one king bed.”
tevansen, 24 Jan 2017 | Read review
5 of 5