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Cleveland Marriott Downtown at Key Center

1,031 reviews
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Traveller (219)
Room & Suite (124)
Pool & Beach (7)
Overview
  • Excellent53%
  • Very good35%
  • Average9%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock and roll hall”(143 reviews)
“corner room”(52 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,031)Write a Review
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Show reviews that mention
All reviewsrock and roll halldavid's restaurantcorner roomgreat hotelwithin walking distancethe concierge loungeconvention centerbrowns stadiumvalet parkinghall of famelake eriepublic squarebreakfast buffetwarehouse districtself parkwould stay here againfootball stadium
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351 - 355 of 1,012 reviews
Reviewed 14 April 2015

I have stayed here when attending sports events of the Browns, Indians, or Cavs as this is a great location to walk to these venues and it has a number of restaurants in the area. Check-in, parking, lounge, and staff service are great. Convenient Starbucks...More

Thank Raymond L
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 21 April 2015

Hello Raymond, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Cleveland Marriott Downtown at Key Center. We truly value all feedback regarding our hotel's product and services. I'm happy to see that your...More

Reviewed 14 April 2015

Stayed there for 3 nights on business. Nice hotel, well setup room with exception of the entrance to my room. There was a wall right inside the door, so you had to open the door all the way to enter. Since my meetings where a...More

Thank Chitown962
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 21 April 2015

Greetings from Cleveland, Thank you for taking the time to share your feedback in regards to your recent stay at the Cleveland Marriott Downtown at Key Center. I'm happy to hear that you were able to accomplish your goals and that we were able to...More

Reviewed 5 April 2015

We had a great stay here and were truly Wowed by the service. Mentioned to Alan, the bellman, that it was my daughter's birthday.Came back to the room after dinner to find an array of treats for her with a birthday card signed by all...More

1  Thank 910Amy
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 12 April 2015

Hello Amy, Thank you for sharing your feedback regarding your recent visit with our hotel. I'm thrilled to see that we were able to meet and exceed your expectations. I'm happy to see that your daughter's birthday was a success in all. We very much...More

Reviewed 1 April 2015

I arrived from an early morning flight from ATL to CLE and my check in was smooth and I was able to check in immediately. I received a high floor room with a killer view of Lake Erie with the Brown's stadium and Rock n...More

2  Thank SeminarTrekker
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 April 2015

Greetings from Cleveland, Thank you for taking the time to share your feedback and great comments regarding your visit with our hotel. I'm excited to see that you were able to accomplish all of your goals upon visiting the Cleveland area. I hope you enjoyed...More

Reviewed 28 March 2015

Perhaps my 4th stay here. Marriott Key Center is my favorite property in Cleveland for many reasons. Consistently exceeds my expectations in comfort, cleanliness, convenience, service, food quality, location, and price. Desk staff are efficient and honor my advance requests consistently. Bar has great food...More

1  Thank Dharmabum1809
Response from ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key CenterResponded 2 April 2015

Greetings from Cleveland, Thank you for taking the time to share your feedback and great comments regarding your visit with our hotel. We are thrilled that we were able to meet and exceed your expectations. Thank you for commenting about thedesk staff. We are working...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 143 - US$ 356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
Details
Price range
US$ 143 - US$ 356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#2 Green Hotel in Cleveland
#3 Family Hotel in Cleveland
Room types
Non-Smoking Rooms
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Traveller (219)
Room & Suite (124)
Pool & Beach (7)
Dining (3)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Chandra S
11 January 2018|
AnswerShow all 3 answers
Response from 61elc | Reviewed this property |
I am not sure Sorry
0
Votes
LoriCWV
25 November 2017|
AnswerShow all 6 answers
Response from Howbar | Reviewed this property |
There is a $25-30 charge per day. The underground parking garage is about a block away with a connection to the hotel.
1
Vote
Annie B
20 July 2017|
AnswerShow all 2 answers
Response from HockeyMom365 | Reviewed this property |
We were there June30-July 3 and it was still closed for renovations. The concierge club closes on the weekends.
0
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Room Tips
"Ask about construction"
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"Corner room was nice with lots of windows! We were on the 9th floor and had a view of the stadium & Lake..."
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"High floors are quieter. Concierge loungs is on 20th floor."
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"Get a room on a higher floor"
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