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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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938 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott Downtown at Key Center
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Showing 922: English reviews
Detroit, Michigan
Reviewed 1 September 2014

This is a great hotel and a gem of a city. I ordered a package that included valet parking, breakfast, and two tickets for the Rock and Roll Hall of Fame. Check in was very easy. I opted to go through the front desk. One small mix up occurred because the system over wrote my reservation and used my business...

2Thank FeedMe_2010
Lansing, MI
Reviewed 1 September 2014

this hotel was fantastic! the woman at the front desk, Cecily, who checked us in was amazing. very friendly staff. room was gorgeous. this hotel definitely lived up to the reputation you expect with Marriott!! very close to everything in downtown. room was impeccably clean.

Thank Headlock00
Ashburn, Virginia
Reviewed 31 August 2014 via mobile

The hotel is beautiful with nice views of the city skyline. All of the staff we encountered was very friendly & accommodative. They bent over backwards to make us feel like valued guests. The staff in the concierge lounge were especially friendly & remembered us from the previous day. The only thing that could use improvement was the pool. It...

Thank Katie T
Reviewed 29 August 2014

I expect a great stay when I book at a Marriott, but this exceeded my expectation. The location makes it perfect to walk to the Rock and Roll Hall of fame, the stadium, lots of restaurants and bars and the Horeshoe casino. It was a really nice area. The lobby was large and inviting and throughout our stay it always...

1Thank Travelbugsforlife
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. I am happy to hear that our concierge, Dick was fantastic and that the wait service was great. I will share your comments with Dick and the rest of the team to celebrate our success. I am glad that you had a wonderful time in Cleveland and we hope to have your back...

Gaithersburg, Maryland, United States
Reviewed 28 August 2014

This is the second time my husband and I stayed here and it is just a lovely, upscale Marriott hotel. All the staff were superb and friendly (check-in, bellman, valet car personnel, room cleaner) but shout out to Cecilly who sent chocolate covered strawberries (delicious) and a sweet note to our room after learning that we were spending our first...

1Thank Deborah G
Louisville, Kentucky
Reviewed 26 August 2014

My son was married in Cleveland over the weekend. We chose to stay at The Marriott Key Center because of its close proximity to the reception venue, The Galleria (which was fantastic as well). However, after staying at The Marriott Key Center on our first visit we realized how centrally located it was to all of the downtown activities! We...

2Thank Mary H
Redwood City, California
Reviewed 25 August 2014

This hotel had amazing service. They were very nice at check-in and sent a wonderful welcome e-mail. The clerk was very attentive and gave great restaurant recommendations. Arriving back at our room we received a note with a chocolate guitar. The hotel was very convenient for the Rock and Roll Hall of Fame and our other sights. Would highly recommend...

Thank 1GiantsMS
Baltimore, Maryland
Reviewed 20 August 2014

My daughter and I visited Cleveland to attend an Orioles/Indians game and visit the Rock and Roll Hall of Fame. This hotel was convenient to both venues. In fact, we left the car with the valet attendant and walked everywhere. The hotel and service were both excellent. Scott at the front desk was extremely friendly and quickly checked us into...

1Thank SJD300
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for the positive guest comments. I am happy to hear that the weather was great so you and your daughter were able to walk everywhere. Also, I'm glad that you thought the bed was most comfortable hotel bed you’ve experienced. I will share your comments with Scott and the rest of the team to celebrate our success. I...

Orlando, Florida
Reviewed 19 August 2014

This hotel is in a excellent location and you can walk to most of the attractions. The hotel itself is also excellent. I had a little problem with to the parking garage and the hotel tried very very hard to make things right. They went out of there way to make it up to me. A great hotel and a...

Thank Jefforl
Newmarket, Canada
Reviewed 19 August 2014

This hotel is right in the heart of Cleveland, within walking distance of the water, the Rock and Roll Hall of Fame, Progressive Field and the Warehouse district. We parked our car (Valet for $20) and didn't use it the entire time. We were only in the city for two days, but the Marriott was in the perfect spot, and...

1Thank Chillie73

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Price Range: ₹ 11,139 - ₹ 20,063 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Green Hotel in Cleveland
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
17 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor, corner room, with lake view, such as 1920.”
 of 5 bubbles Maria84, 6 Mar 2017 | Read review
“Higher floors better sleep and the views do not disappoint!”
 of 5 bubbles StephanieC92812, 22 Feb 2017 | Read review
“Ask for a corner room, if available.”
 of 5 bubbles nsalandre, 9 Feb 2017 | Read review
“Corner rooms have great views, if you're OK with one king bed.”
 of 5 bubbles tevansen, 24 Jan 2017 | Read review
“Corner rooms are the best alot of windows - great views - ask for a high floor.”
 of 5 bubbles 640michaelv, 19 Jan 2017 | Read review
5 of 5