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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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949 Reviews from our TripAdvisor Community

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There are newer reviews for Cleveland Marriott Downtown at Key Center
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Showing 932: English reviews
Reviewed 8 October 2014 via mobile

The rooms are clean. That's about the end of my positive review. I know it's a Marriott, but I've stayef in dives with better amenities and they don't nickel and dime you for everything. No free wifi, $25 for parking, breakfast is another $20... For just the room and parking it was $185 for one night.

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Helpful?
1Thank Abagdonas
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your comments about your recent stay. Unfortunately, the parking garage is owned and operated by a third party vendor and they control the pricing for the garage. I will be sure to pass along your comment regarding the cleanliness to our housekeeping team. I appreciate your feedback and we hope to have...

Detroit, Michigan
Reviewed 5 October 2014

The first thing I want to mention is that this hotel's employees are all so courteous and helpful. My little 6-year-old boy enjoyed all the attention he received, by the front desk, and especially the breakfast room personnel. The hotel looks very new and clean. We stayed in a standard two double bed room. It was nicely appointed although I...

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Helpful?
Thank L H
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for your positive comments regarding your recent stay. I am happy to hear that the staff was helpful and courteous to you and your family. The Science Center is a wonderful place to visit while you’re in Cleveland. I appreciate your feedback and thank you again for your comments. We look forward to having you back as our...

Oshawa, Ontario, Canada
Reviewed 30 September 2014

I will be wrapping up my 15 months of working in Cleveland on Oct 10. I have been staying here since August last year and have many great memories and have met some really genuine and great staff and management. I will miss all of you. From Valarie and Pete who greet and serve you well each morning in the...

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Helpful?
Thank Dave O
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you staying with us while you have been in Cleveland on business. Just like you, our staff has wonderful memories with you staying with us. I will be sure to pass along the praise to Val, Pete, Mary, Al, Iveta, Marcin and the rest of the team to celebrate our success. We will miss you after your time in...

Pine Plains, New York, USA
Reviewed 30 September 2014

We were in Cleveland for the Browns vs Saints game but I won't let the total joy of being there to witness the Browns win cloud my review. :) The location is walking distance to many great downtown attractions. Even though we arrived early for check in they found a room that was ready and we settled in. We could...

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1Thank NYBrownsFan
Reviewed 29 September 2014

Good hotel, not really distinctive, but it's clean and safe. There are nicer hotels in the area, but you could also certainly do worse. The bar and restaurant are good, and it's across the street from the convention center.

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Thank Anniebananie200
Hopewell, New York
Reviewed 23 September 2014

We stayed here for a Browns game. We got in pretty early on Saturday and I was expecting to just drop our bags off and return to checkin later. After a few minutes of checking we were informed that there was a room ready on the concierge floor so we went up to floor 20 and got settled in. The...

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Thank optiman32
churchville, NY
Reviewed 21 September 2014

We spent one night here this past weekend. The wifi is expensive. Many of today's hotels offer that for free and we thought this one looked nice so the amenities would be great. The rooms were nice and comfortable. We had our son on a rollaway and asked for extra blankets. We called down twice after waiting a good hour....

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1Thank DarDar B
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. I express my deepest apologies to you regarding the request for extra towels and extra blankets. I appreciate your patience during the time it took the staff to deliver the items. Unfortunately, the parking garage is owned and operated by a Third Party Company. I have...

Bloomfield Hills, Michigan
Reviewed 21 September 2014

I hadn't been here in 7 years, but the experience was really the best this time just like 7 years ago. The location couldn't be better, the service couldn't be better and the food in their restaurant was outstanding. We really enjoyed the salmon and the steak.

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Helpful?
Thank HyattHilton
ClevelandMarriottKey, Executive Assistant at Cleveland Marriott Downtown at Key Center, responded to this review

Thank you choosing the Cleveland Marriott again. I am happy to hear that your experience was great, just like 7 years ago. I will be sure to pass along the praise to our Chef and Culinary team regarding the salmon and the steak. I enjoy both as well. We look forward to having you back as our guest in the...

Cincinnati, Ohio
Reviewed 19 September 2014 via mobile

This hotel is centrally located directly across the street from the Convention Center. It was very well organized, quiet despite being almost sold out and did everything they could to accommodate me with early check-in. I never ate at the restaurant, but it was constantly crowded. Overall, I don't think you can go wrong here.

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Thank ProfessorVacation
Sun City, Arizona
Reviewed 17 September 2014

We stayed here to attend an event being held at the "Q". The hotel is within easy walking distance of the "Q" as well as many places to eat. We arrived late and were greeted by friendly clerks on duty, check in was fast and easy. The room was very nice and clean, the bed was nice and easy to...

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Thank Phil E

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Price Range: ₹ 10,851 - ₹ 20,740 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Green Hotel in Cleveland
#1 Business Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
17 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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