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Cleveland Marriott Downtown at Key Center

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Cleveland Marriott Downtown at Key Center
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946 Reviews from our TripAdvisor Community

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Showing 930: English reviews
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Harrison Township, Michigan
Reviewed 1 week ago NEW

Stayed downtown Cleveland for our 15th wedding anniversary and to watch the Tigers play the Indians. We were able to check in right away, room was clean and modern. I loved the scent of the toiletries! Super convenient to everything we wanted to do. We parked our car and walked everywhere. As a Platinum member, we were given free breakfast...

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Helpful?
Thank jjswans
Mahopac, New York
Reviewed 1 week ago via mobile

I would highly recommend this hotel if you are visiting Cleveland!!! We arrived late with small children- they made sure our room was all set up upon our arrival. Every staff member went out of their way to make us feel welcomed. Even found us coupons for nearby places that we planned to visit. The housekeeping services were fantastic. Pool...

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Helpful?
Thank michellelynn18
Houston, Texas
Reviewed 1 week ago

The hotel was in a pretty good location and the service was good overall. We were in a connecting room and there was a lot of noise on the first night of our two night stay, luckily the second night was quieter. We arrived on a Friday in March and unfortunately the restaurant was closed and the hotel was pretty...

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1Thank nread
Brooklyn, New York
Reviewed 1 week ago via mobile

Room had everything that I expected - clean, modern, good water pressure in shower, plenty outlets, refrigerator, and everything I would expect of a top notch Marriott. Great concierge room with good food. Good business center. Very close to great 4th St restaurants, R&R hall of fame.

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Helpful?
Thank drichrx
Dayton, Ohio
Reviewed 2 weeks ago

I emailed the hotel two weeks before our visit asking to be on a lower level floor, I received an email back saying that should not an issue and they will be able to accommodate. When we checked in we were on level 18 and the other wedding guest were on level 5...I had to take the stairs overtime since...

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Helpful?
2Thank jman33333
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello jacobthuney, Thank you for taking the time to share your experience with our hotel. I'm truly sorry that we were not able to meet and exceed your needs and expectations. I will share your comments with my team in the efforts of preventing from having future experiences in this nature. If I can be of any assistance, please feel...

Hollywood, Florida
Reviewed 2 weeks ago via mobile

I had to be in Cleveland for a couple of nights and selected this Marriott based on the price and reviews. First the positives - comfy bed and pillows and decent enough gym. The gym had 4 treadmills, 3 elliptical sand 2 bikes, weights from 8 pounds to 40 pounds, pulley, weighted balls and big exercise balls. Unfortunately the food...

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Helpful?
2Thank Samiya7
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Samiya7, Thank you for sharing your feedback regarding a recent stay with our hotel and the Key Center Marriott in Downtown Cleveland. I'm thankful that we had the opportunity to host you, however, I'm disappointed that we were not able to meet and exceed all of your expectations. I greatly appreciate the feedback and will use both the positive...

Boulder, Colorado
Reviewed 2 weeks ago via mobile

Great stay at this full service Marriott. The staff were accommodating and friendly. The room was clean and roomy. The only drawback was the room service. I know Marriott has switched from traditional room service to a 'fresh bites' menu that comes in plastic containers with plastic cutlery. The food is good, but to me, it's not true room service....

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Helpful?
Thank Kelliannb
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Kelliannb, Hello kcbgirls, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. I'm thrilled that we were able to meet and exceed your needs. Thank you for sharing your feedback in regards to our Fresh Bites offering as well. I will certainly share your comments appropriately. We hope to have...

Washington DC, District of Columbia
Reviewed 3 weeks ago

Great property... love the location. Close to lots of attractions and highways. I would & will definitely stay there again. Staff was very professional. The Conceirge ladies are all wonderful! Sweetest ladies one could meet.

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Helpful?
1Thank DCWh0dat
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello DCWh0dat, Hello kcbgirls, Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. I'm thrilled that we were able to meet and exceed your needs. We hope to have the opportunity to host you in the future with your visits to the Cleveland area. I'll be sure to share with our...

Reviewed 3 weeks ago via mobile

Conference was held at the hotel; we had the second floor basically for our group. Staff and services were very accommodating, professional if not always overly friendly. Room was very clean with comfortable beds and nice work area. As a rewards member I requested foam pillows and was placed on the "feather free" floor. Internet is tiered and expensive. Great...

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Helpful?
Thank Mlr3703
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello Mlr3703, Thank you for sharing your recent hotel review regarding your stay with our hotel. I'm happy to see that we were able to meet and exceed your expectations. Being in the heart of it all presents wonderful opportunities for our guests to enjoy. I'm happy to see that we were able to make your visit comfortable with the...

Pittsburgh Pa
Reviewed 4 weeks ago via mobile

Stayed here with a bunch of friends during a conference. Love the convenient location. Excellent complimentary breakfast. I never eat oatmeal but the Old Mill had so many wonderful toppings from nuts and fruit I have it every morning. Davis Wholesale fresh fruit and eggs. We had such a feeling breakfast we're able to skip lunch most days. Clean rooms...

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Helpful?
1Thank bevbemama
ClevelandMarriottKey, General Manager at Cleveland Marriott Downtown at Key Center, responded to this review

Hello bevbemama, Greetings from Cleveland. Thank you for sharing your feedback regarding your recent visit to the Cleveland Marriott Downtown at Key Center. We are thrilled to hear that you enjoyed your visit and that we were able to meet and exceed your expectations. I'm happy to hear that the food and beverage offerings were able to take care of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Experience ultimate style and sophistication at the revitalized Cleveland Marriott Downtown, an urban retreat. Offering stunning views of Lake Erie and the city skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions within a short walk of this metropolitan hotel, such as the new Horseshoe Casino, Quicken Loans Arena, Browns Stadium, Progressive Field and Rock & Roll Hall of Fame. Take advantage of our renowned hotel staff for unmatched hospitality and deep local knowledge for an authentic Cleveland experience. For casual dining, relax among warm wood styling at Jake’s sports lounge or taste contemporary American cuisine at David’s Restaurant, conveniently situated within our hotel. Rediscover comfort at the refreshingly-modern Cleveland Marriott Downtown. ... more   less 

Additional Information about Cleveland Marriott Downtown at Key Center

Address: 127 Public Sq, Cleveland, OH 44114-1217
Region: United States > Ohio > Cleveland
Price Range: ₹ 10,690 - ₹ 20,603 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Marriott Downtown at Key Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Marriott Cleveland Downtown At Key Hotel Cleveland
Key Center
Cleveland Marriott Downtown At Key Center Ohio
Hotel Style:
#1 Romantic Hotel in Cleveland
#1 Business Hotel in Cleveland
#1 Green Hotel in Cleveland
#4 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Marriott Downtown at Key Center staff and other travellers.
17 questions
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Questions? Get answers from Cleveland Marriott Downtown at Key Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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