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InterContinental Hotel Cleveland

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InterContinental Hotel Cleveland
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475 Reviews from our TripAdvisor Community

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Showing 464: English reviews
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Reviewed 2 days ago NEWvia mobile

Stayed here for New Years night. Nice place. Room service was ok. I ordered a few different things just incase I didn't like my meal. Onion soup wasn't so hot. Overall the room is nice. Linen was good and fluffy. I had a suite with door between living and sleeping area. Nice size and comfortable.

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Helpful?
Thank Jammie M
Wooster, Ohio
Reviewed 3 days ago NEWvia mobile

Stayed her as a guest of a surgeon of the Cleveland Clinic. Upon arrival the valet, bell and check in very extremely accommodating as I had an event in CLE to attend prior to check in time. Table 45 lovely and we enjoyed our evening in room. Valet parking at check out did not have their act together. They had...

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Helpful?
Thank Kamala M
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Kamala M, Thank you for providing feedback on your recent stay at the InterContinental Hotel Cleveland. While I am happy to know you had great service at check in and lovely meal in Table 45, I apologize that you had issues when retrieving your care from Valet at the end of your stay. I will be forwarding your comments...

Leetsdale, Pennsylvania
Reviewed 6 days ago NEWvia mobile

Our three-day stay was during the Cleveland Indians family day. It only made it more fun and delightful to be around all the tribe fans. Even the staff wore Cleveland Indian shirts. On Saturday, the hotel set up a taco bar in the restaurant; What a delicious Feast! :-) There were eight of us for that long weekend. Our rooms...

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Helpful?
Thank Doug L
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Doug L, Thank you for taking a few moments to review your stay at the InterContinental Hotel Cleveland. It's wonderful to know you had a great stay all around, and how fun that you were here during Tribefest! We'll look forward to welcoming you back on your next visit. Sincerely, Sacha Jurva Hotel Manager

Springboro, Pennsylvania
Reviewed 6 days ago NEW

I was told the room was $129 per night, however they didn't tell me about valet parking only ($18), no breakfast, no prices on the menu in the hotel restaurant, and $50 for incidentals, but you get it back less your parking fee in about six weeks or so. we were told that smoking was a loud on the balcony;...

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Helpful?
Thank laphamilton
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear laphamilton, While I am happy that you enjoyed your accommodations at the InterContinental Hotel Cleveland, I apologize that there was poor communication about your reservation. All items concerning your stay should have been expressed to you during booking. I am uncertain as to whether you spoke with someone in Central Reservations, or one of our in house Reservations agents,...

Pittsburgh, Pennsylvania
Reviewed 1 week ago

We came into town for a concert on New Year's Eve. There was a note in the room regarding parties, and as much as we like a party we like a good night's sleep too. So we were grateful for the caution to the guests. But what was really outstanding was the breakfast that was included in our package! Amazing...

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Helpful?
Thank Jen P
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Jen P, Thank you for commenting on your stay at the InterContinental Hotel Cleveland over New Year's Eve. It is wonderful to know you had such a great stay and enjoyed your breakfast. I will be sure to share you comments with our culinary team. I hope you will come back and stay again soon. Sincerely, Sacha Jurva Hotel...

San Francisco, California
Reviewed 1 week ago via mobile

Very efficient check in and out. The room and bathroom were spacious and clean; comfortable beds and pillows; good wifi. I wish I could say the same for the food. Our group had dinner and breakfast at the hotel and we were disappointed with both. Breakfast overpriced too but wouldn't have minded if the food was good. In summary, a...

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Helpful?
Thank Constance D
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Constance D, Thank you for taking a few moments to comment on your stay at the Holiday Inn Cleveland Clinic. While I am pleased you enjoyed your room and had good service at the Front Desk, I apologize that you were disappointed with your meals in our restaurants. I will share your comments with our Food and Beverage team,...

Austin, Texas
Reviewed 2 weeks ago

My husband and I stayed here for 3 days while I had appointments at the Cleveland Clinic. It was very convenient getting to all the doctors and testing, and it was so nice that the skywalk, located on the 3rd floor from the hotel, allowed us to get everywhere without ever having to go out in the cold, snowy weather....

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Helpful?
Thank dbblyons
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear dbblyons, Thank you for reviewing your stay at the InterContinental Hotel Cleveland. I'm pleased to know that you had a good stay and prompt service from our team. While the rooms do not have microwaves, we are able to rent microwaves to our guests for use during their stays. The next time you stay, please make your needs known...

Reviewed 3 weeks ago

Stayed at the intercontinental Saturday night; Upon arrival valet was not prepared to accept incoming vehicles, as I pulled up and sat in front of the hotel for over 10 minutes which after such a long wait I was forced to drive around the block and pull up again. Expecting a really nice stay, with it being 4.5 stars at...

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1Thank Johnathan T
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Johnathan T, Thank you for commenting on your stay at the InterContinental Hotel Cleveland. I deeply apologize that you experienced several issues during your stay with us, as well as with billing after your stay. I would like an opportunity to speak with you directly regarding your stay. Please call me at your earliest convenience. I can be reached...

Kenton, Ohio
Reviewed 3 weeks ago

Test at Cleveland Clinic delayed and made extra night necessary at late notice. Staff was super. Had our bag returned to room and made it possible despite large gathering at hotel the following day. We love staying there and eating at the 45. Breakfast omelets cooked to order by one of the nicest chefs you'll find.

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Helpful?
Thank gpfister2
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear gpfister2, Thank you for your review of the InterContinental Hotel Cleveland. I'm pleased to know that our colleagues took such great care of you during your need to extend your stay with us. I hope that all went well for you at the Cleveland Clinic. I will pass your compliments along to the Chef. Sincerely, Sacha Jurva Hotel Manager

Cleveland, Ohio
Reviewed 3 weeks ago

From the moment I arrived and the valet sprinted to my door, it was a top notch experience. I arrived for a Cleveland Indians VIP event for their TribeFest and was truly impressed with how knowledge the hotel staff was of when and where to direct me. The check in was quick and easy and I was soon on my...

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Helpful?
Thank Betsy S
SachaJurva, Hotel Manager at InterContinental Hotel Cleveland, responded to this review

Dear Betsy S, It is wonderful to hear that you had an excellent stay with us at the InterContinental Hotel Cleveland. I hope you had a lot of fun at TribeFest! I hope you will choose to stay with us again the next time you are planning a fun outing in Cleveland. Sincerely, Sacha Jurva Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The InterContinental Cleveland is situated on the campus of the prestigious Cleveland Clinic, less than two kilometres (one mile) from the University Circle cultural and arts district. Legacy Village shopping and entertainment, the Rock and Roll Hall of Fame and Museum, Progressive Field and the Historic Warehouse District are all within easy reach. ... more   less 

Additional Information about InterContinental Hotel Cleveland

Address: 9801 Carnegie Ave, Cleveland, OH 44106-2100
Region: United States > Ohio > Cleveland
Price Range: ₹ 10,955 - ₹ 20,364 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hotel Cleveland 4.5*
Number of rooms: 295
Reservation Options:
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Also Known As:
Intercontinental Cleveland
InterContinental Hotel Cleveland Ohio
Hotel Style:
#2 Green Hotel in Cleveland
#8 Luxury Hotel in Cleveland
#13 Business Hotel in Cleveland
#13 Family Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hotel Cleveland staff and other travellers.
4 questions
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Questions? Get answers from InterContinental Hotel Cleveland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go some where else”
 of 5 bubbles laphamilton, 16 Feb 2017 | Read review
“Good rooms are at a different hotel - you'll get the same service for far less.”
 of 5 bubbles johnathant565, 1 Feb 2017 | Read review
“Rooms facing north have best view, but the higher the better on either side.”
 of 5 bubbles gpfister2, 31 Jan 2017 | Read review
“Balance between the need for quiet and mobility factors.”
 of 5 bubbles T4239XGmaryh, 17 Jan 2017 | Read review
“Club level for the lounge is the best value”
 of 5 bubbles jsden1, 8 Jan 2017 | Read review
5 of 5