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InterContinental Suites Hotel Cleveland

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413 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Troy, Michigan
Level Contributor
124 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 days ago NEW via mobile

My husband and I spent a couple weeks here while patients at the clinic. The doorman and front desk staff were friendly and helpful. The suites are clean and well appointed. Housekeeping was spotty due to lack of supervision. Turndown service was provided at odd times which can be problematic when one is ill. We were able to walk to... More 

Helpful?
Thank Cheryl C
Springfield, Kentucky
1 review
Reviewed 1 week ago via mobile

I will start off by saying, the suite was very nice and housekeeping did an amazing job, providing us with extra things because they observed we had more people staying some nights, as my family came and went. Mom is in the Cleveland Clinic and this was a perfect place for our extended stay. Jasmine at the front desk always... More 

Helpful?
Thank christycarp
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear christycarp, It is heartwarming for me to know that our staff at the InterContinental Suites Hotel made your stay so comforting and friendly during what sounds like an emotional trip to the Cleveland Clinic. I am very happy that they were able to make your first holiday alone a memorable one- in a very positive way! Thank you for... More 

Louisville, Kentucky
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 weeks ago via mobile

It's not fun to travel for medical reasons, but this place definitely made it a positive experience. Harold was so nice when we checked in, making sure we had everything we needed. And Howard the bartender was so much fun to talk to at the end of the day. I felt that these people do what they do because they... More 

Helpful?
Thank teek_creek
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear teek_creek, I am very pleased to know that your stay was a comfortable one, and that it was made all the more welcoming by Harold and Howard. I will be sure to share your kind words with them. Thank you for posting your review of the InterContinental Suites Hotel. I do hope all went well for you at the... More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 October 2016 via mobile

I stayed on the 8th floor, ambassadors floor. Very nice but directly under the hvac units. It sounded like my cell phone was on vibrate on a table. I kept waking up to it. I would recommend the 7th floor or under to anyone. But other than that a very nice stay.

Helpful?
Thank Fugefjv
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Fugefjv, Thank you for your review of the InterContinental Suites Hotel. While I am pleased to know that you had a nice stay, I apologize that the hvac system woke you. I will have our Engineering team look into this. Thank you for bringing it to our attention. Sincerely, Sacha Jurva Hotel Manager More 

Melbourne, Florida
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 October 2016 via mobile

Just spent 4 days at this Hotel and nothing but the best Guest treatment from the concierge, front desk, restaurant staff and housekeeping. Truly enjoyed our stay and look forward to our next visit to Cleveland!

Helpful?
Thank kiwi41999
SachaJurva, Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear kiwi41999, Thank you for your review of the InterContinental Suites Hotel. I am pleased to know that you had an enjoyable stay during your visit to the Cleveland Clinic. We will look forward to hosting you the next time you are in Cleveland. Sincerely, Sacha Jurva Hotel Manager More 

Atlanta, Georgia
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 October 2016 via mobile

We booked our room here when all the downtown hotels were full and we were actually very glad it worked out this way. The hotel is not far from the University Circle area - which is lovely. Our room was nice enough, quiet and comfortable. Outside the hospital facilities, there is not much within walking distance, but this lack of... More 

Helpful?
Thank shayandthecity
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, shayandthecity~ Thank you for reviewing your stay at the InterContinental Suites Hotel. I'm pleased that you had an opportunity to have a peaceful stay with us! And I have to totally agree with you on University Circle. With all of the museums, the Botanical Gardens, and some great restaurants, it's a wonderful spot that anyone coming to Cleveland should... More 

Manila, Philippines
Level Contributor
84 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 October 2016 via mobile

Stayed here as I was visiting friends who lived near the area. This is probably one of the worst intercontinental branded properties I've stayed in. 1) the room is quite bland and some of the furniture needs to be put out to pasture When I first checked in and entered the room, there was some litter on the floor of... More 

Helpful?
Thank DANIEL R
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear DANIEL R, I am very sorry that you had a disappointing stay at the InterContinental Suites Hotel. Please know that I will be sharing your comments with both our Executive Housekeeper and our Chef, so that they can address the issues you experienced and work to make improvements to bring our services up to the standards you expected from... More 

Mineral Ridge, Ohio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 October 2016 via mobile

My father had a 7:30 AM appointment at the Cleveland Clinic. We live far away, so I took my parents up the day before. The staff was extremely helpful. The room was spacious. My parents had the part of the suite with the beds. I slept on the sofa bed which was in a separate room from my parents. We... More 

Helpful?
Thank Buckeye_Mom_2013
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear Buckeye_Mom_2013, I am very happy to know you had a pleasant stay with us at the InterContinental Suites Hotel, and that the service provided by our staff helped make your trip to the Cleveland Clinic less stressful. It's heartwarming to hear that you were able to have some quality time with your parents and make some memories. I hope... More 

Des Moines, Iowa
Level Contributor
3 reviews
3 hotel reviews
Reviewed 30 September 2016

I stayed here several nights while visiting a patient at the nearby Cleveland Clinic. The room was spacious and quiet. Check-in was pleasant and quick and better yet, i was able to get into the room early. I didn't have a car but was able to Uber easily to restaurants. The clinic was only a couple blocks away. Although there... More 

Helpful?
Thank Rowerchick
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Hello, Rowerchick~ Thank you for reviewing your stay with us at the InterContinental Suites Hotel. I'm pleased you had a peaceful stay while visiting a loved one at the Cleveland Clinic. I hope your patient is doing well. Warm Regards, Chelsey Felty More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2016

The rooms are clean and modern, but there are no restaurants or shops within walking distance of the hotel. The hotel is smack in the middle of Cleveland Clinic Hospital, so if you are looking for dining hot spots this would not be the best option. Certain front staff was aloof at times. A colleague asked the staff for car... More 

Helpful?
Thank TSK-779
Chelsey F, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this review

Dear TSK-779, Thank you for reviewing your stay at the InterContinental Suites Hotel. I am sorry to hear that you had an issue at the Front Desk. I will be sure to share your comments with our Front Office Manager, so that he can address it with his team. I'm also sorry that you didn't find a dining destination. Each... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 

Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave, Cleveland, OH 44106-2038
Region: United States > Ohio > Cleveland
Price Range: ₹ 9,575 - ₹ 14,021 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 162
Reservation Options:
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio
Hotel Style:
#4 Green Hotel in Cleveland
#9 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Suites Hotel Cleveland staff and other travellers.
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Questions? Get answers from InterContinental Suites Hotel Cleveland staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure everything works before you unpack”
 of 5 bubbles sharonkayz, 4 Aug 2016 | Read review
“If you can swing it, go for the pure rooms or ambassador suites for long term stay.”
 of 5 bubbles AP4JC4ever, 21 Mar 2016 | Read review
“421 was a good quiet suite”
 of 5 bubbles cheryls183, 22 Feb 2016 | Read review
“Order dinner and/or breakfast through room service. It is reasonably priced and beautifully presented.”
 of 5 bubbles judeteachwrite, 24 Aug 2015 | Read review
“avoid this place”
 of 5 bubbles FormerUALEXOinVT, 20 Aug 2015 | Read review
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