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Hilton Garden Inn Cleveland Downtown

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Hilton Garden Inn Cleveland Downtown
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1,357 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Cleveland Downtown
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Showing 1,335: English reviews
jamestown, United States
Reviewed 20 January 2017

The hotel staff was very friendly and accommodating. The hotel was within walking distance to many restaurants and bars, as well as the arena and stadium. The breakfast was great as well. We will definitely stay here again.

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Helpful?
Thank mikebC3681NT
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Come on back! So glad you enjoyed.

Reviewed 20 January 2017 via mobile

This was my first time staying in Cleveland. I stayed here in a Queen Double Bed Room during a trip to Metro health with my mom and aunt. Wonderful service by Antoinette and the rest of the staff. Everyone could not have been more kind and helpful. They even helped with directions when we needed them and wrote them down....

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Helpful?
Thank Chrisovalanta K
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Very glad to read we made your hospital trip a little less stressful. That puts a smile on my face for that is what it is all about in our industry - HOSPITALITY. Sending you positive wishes. :)

Fredonia, New York
Reviewed 19 January 2017

We went with a youth sports team for an event and were required to stay here. We had NO idea that it was RIGHT across the street from a busy methadone/HIV clinic. We would have never gone here!! There were other problems as well. I was very surprised at the problems for a Hilton. The staff is friendly though, but...

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Helpful?
Thank Tracie S
HGIClevelandDntwn, Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Certainly apologize if you were not comfortable with your stay. Please know in the 10 years I have been at our hotel there has never been an issue with any of our neighbors including the center across the street which is next to one of our many historical churches within our great city.

Lake View, New York
Reviewed 11 January 2017

We stayed for a cheer competition. The staff was great. There was probably 15 of us in the lobby eating and socializing. They were helpful when we needed to get rid of trash and clean up after ourselves. This is the second time I have stayed with them.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Sbalus
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We love having your group each year. Thank you so much for staying with us again. Glad you had a 5 STAR stay. Happy New Year!

Fairview Park, United States
Reviewed 5 January 2017

The staff were amazing helping us with any questions we had. The food is top quality and our waitress was so helpful and spaced our meal out so we could enjoy a great evening. Rooms are spacious and well maintained. I would highly recommend this location if you visit Cleveland, Ohio.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Richard B
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you so much for the kind review. So glad you had a 5 STAR stay with us.

Cleveland, United States
Reviewed 3 January 2017

This Hotel has location and value going for it. the problem is the guests and their inconsiderate actions toward their fellow guests. We have stayed at this property three times in the past two years for couples get away. Of those three the last two have been ruined by guests. the first vent occurred when my wife and I were...

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Helpful?
1Thank michaelbZ4059OZ
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

We sincerely appreciate you being a Hilton Honors member and do apologize for the actions of our other guests. We want everyone staying with us to be completely satisfied and at times it can be difficult to find that happy balance when you are interacting with many different individuals. Again, our apologizes.

Oak Lawn, Illinois
Reviewed 3 January 2017

The thermostat Needed repair, the blower unit -extremely loud, tv did not have a picture, only sound, room lighting was very poor, we were only givenhad two large towels,mattresses were not up to Hilton standards, tv volume starting out very loud when switched on. Good points- staff, pillows, carpet, blankets,

Review collected in partnership with Hilton Garden Inn
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Thank Michelle T
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Our sincere apologizes for this is certainly not the norm for us. We are currently under a multi-million dollar renovation and hope you will return to see our new look.

Cincinnati, Ohio
Reviewed 3 January 2017 via mobile

Hotel is located a tee shot from progressive field (baseball) stadium. Offered free shuttle to anywhere around town. Has it's own parking lot. Staff was very friendly and helpful with accommodations and directions.

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Helpful?
Thank bearcats260
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

So glad you stayed with us and enjoyed. Thank you for the review.

Mason
Reviewed 28 December 2016

Its difficult these days to find a hotel stay that has ZERO flaws, but Downtown Cleveland's Hilton Garden Inn was outstanding. First impressions mean everything...... Tina & "Lady J" at the front desk welcomed us with open arms ! I used the Hilton APP digital check in prior to arrival and I had my room key from Tina in less...

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Helpful?
Thank KL F
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the very kind review and for the shout outs to our awesome ladies, Tina and Jan. Much appreciated and we look forward to your return when baseball season is here. We are the closest hotel to the ball park. Take care and Happy New Year!

Reviewed 25 December 2016 via mobile

Enjoyed our stay. Very friendly staff. Check in smooth and pleasant. Shuttle was a plus. Driver very nice and informative. Have stayed here before and will again when in the area. Would recommend to others.

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1Thank Mtaylor14
HGIClevelandDntwn, General Manager at Hilton Garden Inn Cleveland Downtown, responded to this review

Thank you for the survey and recommendation!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland Downtown is conveniently located in downtown Cleveland next to Progressive Field. Our hotel has 240 guestrooms, suites and accessible rooms as well as a fitness center, pool and whirlpool. Hold your next business meeting in the Gateway Conference Center, boasting 20,000 sq. ft. of space, full-service catering and AV equipment. After a busy day enjoy convenient parking, a martini at Harvey’s Bar and dinner at the Great American Grill or in your room ... more   less 

Additional Information about Hilton Garden Inn Cleveland Downtown

Address: 1100 Carnegie Ave, Cleveland, OH 44115
Region: United States > Ohio > Cleveland
Price Range: ₹ 7,889 - ₹ 13,839 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Cleveland Downtown 3*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hotel Style:
#7 Romantic Hotel in Cleveland
#7 Family Hotel in Cleveland
#10 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Cleveland Downtown staff and other travellers.
17 questions
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Questions? Get answers from Hilton Garden Inn Cleveland Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for city view on a top floor if possible”
 of 5 bubbles jdroadking, 24 Feb 2017 | Read review
“If there is more than two in your room, get the 2 queen bed 1bedroom suite to provide some space for privacy....same price!”
 of 5 bubbles FarmGirl436, 6 Feb 2017 | Read review
“Mine was 710, not a grand view but I slept when I went to room, no noises period.”
 of 5 bubbles EdW857, 21 Jan 2017 | Read review
“Slept soundly in street facing room, guests park in & out all night in the back.”
 of 5 bubbles Mandarinlady, 20 Nov 2016 | Read review
“Just ask them.”
 of 5 bubbles 47dent, 23 Oct 2016 | Read review
5 of 5