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BEST WESTERN Airport Inn & Suites Cleveland

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BEST WESTERN Airport Inn & Suites Cleveland
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445 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Airport Inn & Suites Cleveland
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Showing 435: English reviews
El Paso, United States
Reviewed 15 July 2016

Hotel was selected because I needed to stay near airport with a hotel that has a 24 hour shuttle service. Although this hotel did not have vending machines they sold canned soft drinks for $1.and gave bottled water away. The WiFi speed seemed fast enough for my needs. The breakfast was very good, and the hours it was offered was...

Review collected in partnership with Best Western
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Helpful?
Thank Larry L
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for staying with us. We are glad you enjoyed your stay and were able to take advantage of our amenities. We hope to see you again in the near future.

Salt Lake City, United States
Reviewed 13 July 2016

We arrived to Cleveland and the Best Western about 2 a.m. We were picked up at the airport. We had trouble finding the pick-up location but the driver waited for us. Our room was very nice and the breakfast was wonderful. Many choices, all good.

Review collected in partnership with Best Western
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Helpful?
Thank Charles W
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, We are so happy that you were able to enjoy your stay and that you were able to experience the great service that we offer. We look forward to serving your future needs.

Reviewed 11 July 2016 via mobile

The staff is really nice and so are the rooms but the breakfast could use a little work. The pool area was really nice but lacked a hot tub but the nice hot shower done okay to replace it I liked the area the hotel is in also close to a lot of things to do

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Helpful?
Thank Cmf011095
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your comments . We are glad you enjoyed your stay. We are always looking to improve our amenities if possible for our guests. I would be interested in hearing your thoughts of what we could do better in Breakfast. please call me at 216-267-9364

Rockville, United States
Reviewed 7 July 2016

This facility had a high quality of services. I could charge two cell phones, watch TV, sleep comfortably, with a self-service room for breakfast. It was miles from downtown, but near the expressway that took us quickly to our destination, the Rock and Roll Hall of Fame.

Review collected in partnership with Best Western
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Helpful?
Thank Lonard A
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, We are thrilled that you enjoyed your stay and that you were able to easily reach your destination spots and enjoy what Cleveland has to offer. We hope to see you in the near future when you return to Cleveland.

Atlanta, Georgia
Reviewed 6 July 2016

Good experience. We didn't get into the Cleveland Airport until midnight and after a long day, the Best Western shuttle was there waiting for us as soon as we called. The following morning, the driver took us directly to the rental car facility and we were off. Perfect airport location with an extremely friendly and helpful staff.

Review collected in partnership with Best Western
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Helpful?
Thank SKAnderson
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for taking the time to fill out the survey and for staying with us. We are very happy that you experienced the great service and friendliness that strive for for our guests. We hope to see you again in the near future.

Reviewed 1 July 2016 via mobile

All staff members were very pleasant, our rooms were clean. The beds were hard, which I'm sure some people like, I prefer a softer bed. My granddaughter left a small teddy bear there, my daughter called about it the next day & was promised it would be sent back to us. Three phone calls & 11 days later, they shipped...

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Helpful?
Thank Nana20010901
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your survey We are glad that you enjoyed your stay with us. We are sorry that Fed ex charged you for overnight delivery. We always mark the express saver unless specifically asked to send otherwise by our guests.

Mesa, United States
Reviewed 30 June 2016

When we first go to the hotel we had no idea how to get into the lobby. It is in the back of the hotel and not labeled. We had a suite and it looked like a run down apartment. It was dark and outdated. The pictures on the website are nothing like the hotel. The breakfast was good, but...

Review collected in partnership with Best Western
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Helpful?
Thank Paul G
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your comments. I am not sure what room you stayed in but all our rooms have recently been recently updated with new bathroom tile, paint throughout and granite and new kitchens in all the suites. Please give me a call at 216-267-9364 and we can discuss.

Milwaukee
Reviewed 28 June 2016

Nice hotel. No problem with the staff. Conveniently located near the airport with a shuttle service. I appreciated that the shuttle was willing to take me to the rental car area of the airport. Only complaint I had was that the air conditioner smelled when it was running. It made the air in the room smell impure. Lots of dust...

Review collected in partnership with Best Western
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Helpful?
Thank 4leafclover1343
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for taking the time to comment on your stay. We are thankful that your stay went well and you were able to use the shuttle. We are sorry for the dust issue and hope to see you again in the future.

Van Meter, Pennsylvania, United States
Reviewed 28 June 2016 via mobile

We stayed for a total for 4 nights and it was pleasant. The staff were nice and the hotel was clean enough. I would stay again for the price I paid. They ran out of toilet paper and I had to get my own or have nothing so that was a surprise. Other than that it was a good experience....

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Helpful?
1Thank Ashlee H
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for your comments. We are glad you would choose to stay with us again. We are sorry for the toilet paper issue. We look forward to seeing you again next year.

Columbus, Ohio
Reviewed 27 June 2016

This hotel was wonderful from the moment we checked in. The staff was cordial and helpful. The bed was a little high especially for the 2 seniors that traveled with us, but once they got into the bed...they loved it and I did too. The morning breakfast room was well maintained by a solo person who kept everything replenished quickly...

Review collected in partnership with Best Western
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Helpful?
Thank Andrea B
Ray V, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review

Hello, Thank you for staying with us. We are happy that you enjoyed your stay and also the great hot breakfast we offer. We look forward to seeing you again real soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about BEST WESTERN Airport Inn & Suites Cleveland

Address: 16501 Snow Rd, Brook Park, OH 44142-2778
Region: United States > Ohio > Brook Park
Price Range: ₹ 5,105 - ₹ 9,425 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Airport Inn & Suites Cleveland 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Best Western Airport Hotel Brook Park
Best Western Airport Inn And Suites
Best Western Brook Park
Brook Park Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Airport Inn & Suites Cleveland staff and other travellers.
3 questions
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Monroe, Michigan
over a year ago

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Questions? Get answers from BEST WESTERN Airport Inn & Suites Cleveland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We've never had a bad room”
 of 5 bubbles RaeR828, 23 Sep 2016 | Read review
“We were on the third floor and had a nice room.”
 of 5 bubbles 654lynettew, 7 Sep 2016 | Read review
“have the usual reduced rates for seniors and for CAA/AAA members.”
 of 5 bubbles sharonwilkins, 17 Aug 2016 | Read review
“Noisy on the street side.”
 of 5 bubbles U8658FSdouglass, 25 May 2016 | Read review
“Just dont chose this hotel”
 of 5 bubbles stephanierfont, 25 Apr 2016 | Read review
5 of 5