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All reviewswafflesbob evans next doorfree breakfastfront desk staffroom was cleanwould stay here againnice hotelfridge and microwavethe breakfast areaeasy accessred lobsteroff the highwaya great stayhotel roomfirst floorhot tubchagrin blvd
Nothing special and underwhelming. I’m platinum with Marriott and stay at all brands in the portfolio.
Check in was lack luster. Grandma kissing me has more personality.
Hotel snack bar was empty and a $hit show
Only positive is the location as there is a...More
Thank Adrian P
Response from TeamConcord, Manager at Fairfield Inn & Suites Cleveland BeachwoodResponded 5 days ago
Dear Adrian P.,
Thank you for your longstanding loyalty to our brands. We appreciate all feedback, even when we learn one of our valued guests had a less than satisfying stay with us. Your comments guide us to review and improve as needed to be...More
We chose to stay at the Fairfield because this hotel has never disappointed when we've started in other locations. The Beachwood location was a good choice. Staff, cleanliness and location were all great. The front desk rep was so helpful and welcoming especially after we...More
1 Thank Mahdu
Response from TeamConcord, Manager at Fairfield Inn & Suites Cleveland BeachwoodResponded 5 March 2018
Thank you for choosing the Fairfield Inn & Suites Cleveland Beachwood for your recent stay and taking the time to post a review! We are delighted that you had such a positive experience throughout the hotel and that you appreciated all of complimentary...More
This hotel is very neat and quite hotel to live in Beachwood especially when you are on business. Rooms are clean, the staff is very professional and helpful, many eating joints at walkable distance. Hotel price is generally the cheapest in the region with the...More
Arrived after 6, room not ready due to sellout for numerous activities the prior night. Not a problem, our desk associate JULIE went above and beyond to make things right. She gave us small gift bags and was very apologetic. I understand that these things...More
This is an older property when compared to the Fairfield in Independence. That being said, it’s in a great location near a bunch of decent restaurants and the room was large and comfortable. The bathroom was well lit and the shower was good.
1 Thank Ken F
Response from TeamConcord, Manager at Fairfield Inn & Suites Cleveland BeachwoodResponded 1 May 2018
Dear Ken F.,
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future.