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Clean, Comfortable, Friendly staff, next door to Bob Evans, what more do you need? haha
Moved here from less salubrious hotel across the road and was very pleased with the difference.
Would stay here again no problem at all. :)More
Thank Geoff W
Response from 00esa, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - SouthResponded yesterday
Geoff, thank you for the fantastic review of Extended Stay America. We’re glad to know the service provided by our staff was beyond your expectations and that you loved your well-appointed room. It was a pleasure to have you as our guest, and we look...More
Awaiting surgery at the Cleveland clinic and all the downtown hotels with elevated prices, we chose this good value and reasonably close location. Many good restaurants are nearby. Also many stores, pharmacies are nearby:CVS Rite Aid. We would stay there again.More
Response from 00esa, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - SouthResponded 22 March 2018
Thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon.
Although I knew that this was a budget motel, the room was ok but the WiFi was useless it took over three minutes for this page to open. My dsl at home is faster and it is pretty slow. The WiFi is so slow that...More
Response from 00esa, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - SouthResponded 11 September 2018
Thank you for taking the time to review our hotel. We apologize for the slow internet connectivity in your room. Our service provider has been made aware of the problem, and we are working to ensure we have the proper connectivity throughout the hotel. Thank...More
They lied saying our bed was a queen when it’s actually a full size bed. We asked for clean linen and towels and we were informed that we would have to get them from the front desk and change our own sheets!! We toughed it...More
Thank Delvonte B
Response from 00esa, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - SouthResponded 10 September 2018
Delvonte, thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay....More
DO NOT PREBOOK OR STAY HERE!! I made a reservation and within one hour had found a much better hotel deal. I called to cancel and my credit card was still charged and I was refused credit or a refund.More
Thank Martha R
Response from 00esa, Manager at Extended Stay America - Cleveland - Beachwood - Orange Place - SouthResponded 6 September 2018
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize...More
North, definitely. I wandered into north first, thinking it was the south location. I would have been perfectly happy with that one. South is several notches down from north in quality and general upkeep of the property.
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"go some where else if your staying less than a week"