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DoubleTree Cleveland East/Beachwood

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DoubleTree Cleveland East\/Beachwood
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633 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Cleveland East/Beachwood
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Showing 630: English reviews
Benicia, California
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2016

The DoubleTree offers a big welcome to guests. The rooms are comfortable and the free breakfast is a notch above average.Being a Hilton Honors member assures a cooke on check in and free internet access.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Peter A
Steve M, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Peter A, Thank you for your comments regarding your recent stay. I'm glad your room was comfortable and it sounds as though you enjoyed our fresh breakfast selections. We'll have a warm cookie waiting for you on your next visit! Sincerely, Steve Mitchell 216-464-5950 More 

Dracut, Massachusetts, Usa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2016

Flew to Columbus and caught the Ohio state game,drove here after the game were greeted nicely by staff and were handed welcome bags per room with water and cookies and free breakfast coupons, Greta rate ,great hotel accommodating and clean Would use this hotel and others in the future .

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paul B
Steve M, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Paul B, Thank you for choosing to stay with us and I'm glad to hear that you enjoyed your stay, despite the outcome of the game! Sincerely, Steve Mitchell 216-464-5950 More 

Pittsburgh, United States
1 review
Reviewed 11 October 2016

This clean, efficient hotel is located close to many places to shop. I was welcomed thoroughly and also able to find many of the comforts of home. There is a nice exercise room and the pool/spa complex is extremely clean and satisfying.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Judi V
Steve M, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Judi V, Thank you for sharing your feedback regarding your recent stay with us. I'm glad you found all the comforts of home while staying with us and hope you have the opportunity to visit us again very soon! Sincerely, Steve Mitchell 216-464-5950 More 

Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2016

Filthy bathroom, stained carpets, barking dogs in the room across the hall. I guess they let pets into the rooms on the ground floor...that would have been good information after standing for 30 minutes in line to get my key ( with Hilton Honors and having done an electronic check-in) Good location, ok prices, but no better than a motel... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Hewie5417
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Hewie5417 Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so... More 

Monroeville, United States
1 review
Reviewed 11 October 2016

I have stayed at a number of Hilton Brand Facilities across the country and this has been the worst. The front desk staff were not on their "A" game nor did they care. It seem to me that they were disengaged on serving their customers. As a HHonors member, not once was I ask or thank for this program. I... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Homer C
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Homer C Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us... More 

Bethesda, Maryland
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 October 2016

I travel to Cleveland 2-3 times a month rotate between Hilton and Marriott properties around Beachwood, Willoughby, and Mentor. Doubletree is the farthest from work for me but I stay here on occasion because I like the area. There are plenty of places to eat near hotel. There are fast and fast casual restaurants down Richmond and there is a... More 

Helpful?
1 Thank RITiger
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear RITiger Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time. More 

Highland, Indiana
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 October 2016 via mobile

The first thing I noticed when I walked Into this hotel was the musty smell in the lobby throughout the hallways. This is too bad since it is one of the few hotels in this area that has a restaurant. The staff is friendly, the rooms are large enough. There are plenty of elevators and they are relatively quick. An... More 

Helpful?
Thank Michelle A
Steve M, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Michelle A, Thank you for your feedback regarding your stay and I'm sorry for any unpleasant odor you may have experienced during your visit. As with many hotels and retail outlets, we have a machine that mists a light scent in the lobby. I apologize if that particular scent was not agreeable with you. It is unfortunate that there... More 

Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 September 2016

The hotel was ok overall especially for the area. The front desk did not greet me when I arrived nor did they recognize me as a rewards member. The room was not clean when I checked it. The bathroom was dirty along with the sheets on my bed.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank chatay35
Steve M, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review

Dear chatay35, I appreciate you taking the time to share your experience at our hotel. I'm sorry we did not provide the high quality of service you deserve and I have addressed the issues you mentioned. Honest feedback such as yours allows us to identify areas of opportunity in need of improvement that will make your next stay more enjoyable.... More 

Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2016

The people at the front desk and in the restaurant were terrific; the only reason I would ever come back. The carpet was stained in my room, nothing worked, and everything is grimy. The rooms are in dire need of remodeling. I thought about getting into the hot tub but when I saw the film on the surface of the... More 

Helpful?
1 Thank 0119Traveler
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear 0119Ttraveler Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our... More 

Macon, Georgia
1 review
Reviewed 20 September 2016

The restaurant staff was AMAZING.... Other than that, don't expect quality service. They "clean" the room and don't replace towels! Or just put a "do not disturb" sign on your door so they don't have to clean it

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephanie M
Miri L, on behalf of the staff at DoubleTree Cleveland East/Beachwood, responded to this review

Dear Stephanie M Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come enjoy Cleveland, Ohio and the Hilton Cleveland East Beachwood Hotel in Beachwood, Ohio. With 404 recently renovated rooms, large event facilities, and indoor and outdoor pools, we are a perfect choice for all! ... more   less 

Additional Information about DoubleTree Cleveland East/Beachwood

Address: 3663 Park East Drive, Beachwood, OH 44122 (Formerly Hilton Cleveland East/Beachwood)
Region: United States > Ohio > Beachwood
Price Range: ₹ 6,292 - ₹ 10,259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Cleveland East/Beachwood 3.5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Hilton Cleveland East/Beachwood Hotel Beachwood
Hilton Beachwood
Beachwood Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Cleveland East/Beachwood staff and other travellers.
4 questions
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Sunbury, Ohio
over a year ago
Mansfield, Ohio
over a year ago

See all questions (4)

Questions? Get answers from DoubleTree Cleveland East/Beachwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Friendliness Staff EVER!!!!!!!!!!!!”
 of 5 bubbles o1_cisco, 14 Nov 2016 | Read review
“Elevator doors are quite loud so pick a room far from them.”
 of 5 bubbles RITiger, 9 Oct 2016 | Read review
“No idea. Our experience was not favorable.”
 of 5 bubbles msmargaretg, 10 Aug 2016 | Read review
“Some rooms are a distance from the main entrance. If you are concerned, ask what building you will be in.”
 of 5 bubbles kjnunes, 2 Aug 2016 | Read review
“Rooms on the higher floors and away from the elevators are best...”
 of 5 bubbles GLADSTONEW, 7 Jul 2016 | Read review
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