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Embassy Suites by Hilton Cleveland - Beachwood

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Embassy Suites by Hilton Cleveland - Beachwood
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580 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Cleveland - Beachwood
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Showing 575: English reviews
Longmeadow, Massachusetts
Reviewed 31 July 2016

the basics of staying in the hotel are all there. actually, the room was comfortable, and fortunately had good sound proofing. this hotel has a huge open atrium, so sound during the day can be loud, but one does not hear it in the room. staff were friendly, helpful. however, getting the right number of towels (even with a note...

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Helpful?
Thank jeffrey k
Steve M, General Manager at Embassy Suites by Hilton Cleveland - Beachwood, responded to this review

Dear Jeffrey k, Thank you for sharing your feedback regarding your recent stay at the Embassy Suites Beachwood. I'm glad to hear you found your room to be comfortable and staff professional. I've shared your Housekeeping comments with the appropriate staff to ensure the proper number of towels are replaced in the future. Thank you, Steve Mitchell 216-765-8066

Raleigh, North Carolina
Reviewed 30 July 2016

Be cautious when using online check-in at this hotel. I chose a non-smoking room on the third floor online, the arrived to a smoking room on the first. They gave away my room because they were overbooked.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank X2139VVkevinw
Steve M, General Manager at Embassy Suites by Hilton Cleveland - Beachwood, responded to this review

Dear X2139VVkevinw, First of all, thank you for your review of your past stay with us. I always appreciate hearing from our guests - including areas where we haven’t met our guests’ expectations. I apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our...

Cincinnati, Ohio
Reviewed 28 July 2016

Room wasn't ready as promised with online check in. Told it would be ready in 10 minutes and to wait in lobby. We patiently waited an hour only to find that the clerk who checked us in had left for the day and abandoned us. Reason for choosing this hotel was we have an ill child and had appointments at...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ddclinicstay
Steve M, General Manager at Embassy Suites by Hilton Cleveland - Beachwood, responded to this review

Dear ddclinicstay, I am very sorry for the extended delay for your check-in process. I have shared your experience with the entire staff of the front desk to ensure we avoid a similar occurrence in the future. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. Thank you again for...

Richmobd
Reviewed 27 July 2016

Premium suites on fourth floor are the real value for large families. Breakfast and evening reception are very well done. The snacks at evening reception are minimal but the drinks were well poured. Don't miss this value.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 140staciep
Steve M, General Manager at Embassy Suites by Hilton Cleveland - Beachwood, responded to this review

Dear 140staciep, Glad you find the value in our Premium suites and I hope you visit us again soon! Thank you, Steve Mitchell 216-765-8066

Atlanta, Georgia
Reviewed 27 July 2016

Breakfast was a joke. Not equipped to handle the amount of people. We got cold leftovers. No plates, forks, or food! Sheets smelled sour. Switched rooms. Understaffed. I could go on and on. I've stayed here in the past. Never again, quality has gone done majorly.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 547alisac
Steve M, General Manager at Embassy Suites by Hilton Cleveland - Beachwood, responded to this review

Dear 547alisac, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered with breakfast and the unpleasant odor, and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again...

Reviewed 25 July 2016

I had stayed there before and was pleased but this last time it was 2 days before room cleaned even after a call to desk (towels were changed after call) we had a plumbing problem at check in it was corrected, The shower was very hard to turn on and off, Dust still on spigots after 5 days a vacuum...

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Helpful?
Thank Jerry S
Steve M, General Manager at Embassy Suites by Hilton Cleveland - Beachwood, responded to this review

Dear Jerry S, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our...

Reviewed 21 July 2016 via mobile

I give the Embassy Suites Beachwood a Four Star Rating.. From the time I arrived to the time I left on New Year's Day.. I had a beautiful time.. Breakfast made to my liking.. Cocktails every evening ..

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Helpful?
Thank Lorene K
Steve M, General Manager at Embassy Suites by Hilton Cleveland - Beachwood, responded to this review

Dear Lorene K Thank you for celebrating the New Year at the Embassy Suites Beachwood! Thank you, Steve Mitchell 216-765-8066

Cleveland, Ohio
Reviewed 20 July 2016

My first stay at an Embassy Suites and it won't be my last. A great hotel with a very professional staff. Breakfast was outstanding, a great selection of food. The indoor swimming pool was very clean and in a great location. Dinner at the restaurant was outstanding with a large selection to choose from. I will defiantly stay here again!

Review collected in partnership with Embassy Suites Hotels
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Thank Patrick O
Boardman, Ohio
Reviewed 19 July 2016

Very disappointed with this hotel. Paid for a premium suite and after checking in and getting to my room I realized this wasn't the premium suite. I proceeded to tell the gentleman at the front desk and he told me that there were no more of the "premium" rooms available. I'm not quite sure why this would be when I...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank C7937KOjason
Steve M, General Manager at Embassy Suites by Hilton Cleveland - Beachwood, responded to this review

Dear C7937KOjason, First of all, thank you for your review of your past stay with us. I always appreciate hearing from our guests - including areas where we haven’t met our guests’ expectations. I apologize that we were unable to accommodate your reserved room type. Our front desk department goes through a lengthy process each day to ensure that our...

Houston, United States
Reviewed 18 July 2016

I used this hotel for a recent business trip. The hotel is nicely located near the interstate highway, in a nice part of town with nearby access to the University Circle area and several choices of restaurants.

Review collected in partnership with Embassy Suites Hotels
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Thank Johnathan W

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Beachwood Hotel featuring spacious two-room suites, complimentary cooked-to-order breakfast and a complimentary Manager’s Reception 7 days a week. We are conveniently located near many local attractions including the Maltz Museum of Jewish Heritage, Great Lakes Science Center, Rock and Roll Hall of Fame, Greater Cleveland Aquarium and downtown Cleveland Ohio. ... more   less 

Additional Information about Embassy Suites by Hilton Cleveland - Beachwood

Address: 3775 Park East Drive, Beachwood, OH 44122
Region: United States > Ohio > Beachwood
Price Range: ₹ 8,881 - ₹ 13,938 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cleveland - Beachwood 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Embassy Suites Beachwood
Embassy Suites Hotel Cleveland
Beachwood Embassy Suites
Hotel Style:
#2 Business Hotel in Beachwood
#3 Family Hotel in Beachwood
#4 Romantic Hotel in Beachwood
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cleveland - Beachwood staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cleveland - Beachwood staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the center balconies are quieter.”
Caribbeandan, 13 Apr 2017 | Read review
“Any room is a good deal, just know your party size before booking.”
danbS2043UN, 11 Mar 2017 | Read review
“Ask for a quiet room if needed. This is a very family-friendly hotel with many children!”
, 27 Feb 2017 | Read review
“Choose another hotel for the best exparience.”
joetY7882IE, 4 Dec 2016 | Read review
“Rooms facing the outside,”
312CMTHOMAS, 29 Oct 2016 | Read review
5 of 5