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Sails On Horseshoe

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Traveller (48)
Pool & Beach (19)
Room & Suite (16)
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Overview
  • Excellent70%
  • Very good25%
  • Average1%
  • Poor1%
  • Terrible3%
Travellers talk about
“the managers”(20 reviews)
“beach chairs”(6 reviews)
“across the road”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Sails On Horseshoe
Special Offer: Book Direct Here!
Offers from Sails On Horseshoe
Special Offer: Book Direct Here!
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Reviews (127)
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Traveller rating
85
32
2
1
4
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Time of year
LanguageEnglish
85
32
2
1
4
Show reviews that mention
All reviewsthe managersbeach chairsacross the roadquiet endgarden viewthe early birdlocation location locationswim in the oceannetted swimming areafull kitchensun setsshort strollapartment was cleanground floorfriendly hostsnelly bayquiet road
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11 - 15 of 124 reviews
Reviewed 2 October 2017

Never before experienced such poor customer service than at Sails with Kathy and Phil. Accommodation was lovely but Managers Kathy and Phil were very rude and unpleasant to deal with. Kathy in particular was incredibly loutish and impolite during our interactions. It was a shock...More

1  Thank jmctaz
Response from factor12, Owner at Sails On HorseshoeResponded 4 October 2017

We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after your first night because of...More

Reviewed 1 October 2017 via mobile

Cathy was incredibly rude. She swore at us, was completely unreasonable and unprofessional. A truly unpleasant woman. I will never stay at Sails, nor would I recommend it to anyone- don't waste your time as there are much nicer people and places.More

1  Thank Lucia M
Response from factor12, Owner at Sails On HorseshoeResponded 4 October 2017

We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after the first night because of...More

Reviewed 1 October 2017 via mobile

During my stay with friends at Sails, we encountered a most unprofessional site manager called Kathy. She displayed nothing but a complete lack of unprofessionalism, was unecessarily aggressive, swore loudly at us when we attempted to talk to her and made inappropriate threats towards us....More

2  Thank Emma D
Response from factor12, Owner at Sails On HorseshoeResponded 4 October 2017

We are sorry that the matter has turned out this way but we have been owners here for over three years and have never had a problem with guests until now. We asked all eight of you to leave after your first night because of...More

Reviewed 29 September 2017 via mobile

We stayed again after spending the NSW October long weekend at Sails in 2016 Sails is across the road from the beach and a short walk from the restaurants and shops in Horseshoe Bay This is a good thing because it means that it is...More

Thank stegeb
Response from factor12, Owner at Sails On HorseshoeResponded 4 October 2017

Hi. Thanks you for taking the time to write the review. We are glad you enjoyed your stay here at Sails and everything that Horseshoe Bay and the Island has to offer. We look forward to seeing you again next year.

Reviewed 13 September 2017

Great location in Horseshoe Bay, just across the road from the water meaning you can see and hear the sea from your balcony. The apartment was comfortable and had all that we needed, plus the friendly hosts make a range of handy extras (e.g., eskies,...More

Thank shellinthesky
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About
Amenities
Top amenities
Pool
Free Parking
Beachfront
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Details
Price range
US$ 140 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$ 140 - US$ 219 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Accessible rooms, Suites
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Traveller (48)
Pool & Beach (19)
Room & Suite (16)
Questions & Answers
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Room Tips
"If you want a one bedroom apartment 5 and 6 are very good"
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"We personally love Unit 4. Beachfront, balcony, view, 2 bedroom, 2 bathroom, kitchen, laundry, open lounge..."
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"2 bed apartment with deck overlooking the beach"
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"Beach front bungalow"
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