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#1 of 3 hotels in East Grinstead
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A plush hotel in West Sussex with stunning gardens, a luxury Spa, meeting rooms, bar, restaurant and more! Unwind after work in the gym, sauna and pool at the Chakra Spa, Then head to the The Bay Tree Restaurant to dine on an electric range of dishes and some traditional favourites. Chic hotel rooms have premium bedding, free Wi-Fi and flat-screen TVs, and our Sleep Advantage programme offers premium bedding and Quiet Zones to help you rest. For business, we have 8 luxurious function rooms, and there is a breakout area and terrace for a rest between meetings. Our Crowne Plaza Meetings Team can help with any requests. Our hotel makes an amazing wedding venue too! The luxurious Crowne Plaza Felbridge-Gatwick hotel is within easy reach of the M23 and M25 motorways. Nearby East Grinstead station offers direct trains to London. If you are catching a flight, London Gatwick Airport (LGW) is close by.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Crowne Plaza Felbridge - Gatwick, an IHG Hotel, comes highly recommended for its inviting atmosphere and exceptional service, with many guests praising the staff's professionalism and attentiveness. Cleanliness is a standout feature, as visitors consistently note the spotless rooms and tidy facilities. While the rooms are generally appreciated for their spaciousness and comfort, some guests feel they could be updated.
The hotel's location near Gatwick Airport and major roads is a plus, as are the well-maintained spa and breakfast offerings. Opinions on value vary, with some guests questioning the prices of certain extras.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Professional
Amenities
Well-appointed
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Words struggle to convey how amazing the Felbridge hotel is. The staff all go above and beyond to make you feel welcome and valued. The restaurant serves the most delicious food, all beautifully presented. The gym and pool area is well maintained and very relaxing. Honestly, couldn't fault the place.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Request a robe on arrival as they are not normally in the rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Damien Doyle, General Manager at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 1 week ago
Thank you so much for your heartwarming review! We’re truly delighted to hear that your experience at the Felbridge Hotel was so exceptional. It’s wonderful to know that our team made you feel welcome and valued, and that you enjoyed the delicious food, well-maintained gym, and relaxing pool area. Your kind words mean a lot to us, and we look forward to welcoming you back for another amazing stay! Warm regards, Damien
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We needed a base to be able to visit family following the easing of lockdown and having stayed here before knew that we would be well looked after. We were fully aware that facilities would be limited, both at the hotel and locally so opted for DB&B. As we were staying for 3 nights the general manager upgraded us to a room big enough for a small table to eat at (restaurant and bar area closed).
Part of the reason for our stay was to host a socially distanced tea party for relatives, which as the weather was so wonderful we were able to do in the lovely courtyard which is such a brilliant bonus for the hotel. Warm and sunny with lots of tables and chairs it was perfect anyway, but the staff really went out of their way to help....finding us flowers, tablecloths, ice buckets. They made it special.
We have described the whole experience as posh camping! We had laughed throughout at our grab bag evening meals and breakfasts. All are produced by the chef on site but they make no secret of the fact that in an effort to minimise contact with the food it is simple fare. We enjoyed the burgers; I had the beetroot and the other half had the coronation chicken. The pasta is also lovely, as is the chicken tikka Marsala. Breakfasts are a choice of bacon baps or continental ( pastries and cereal). I suppose the only thing is the amount of plastic waste this is creating but in these odd times that is a small price to pay.
Everything we have asked for has been done for us and it’s made us more determined to come back when things are back to normal.
If you can’t be flexible then you are probably better staying at home, but if you want to come away then a stay here is lovely.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline Edwards, Owner at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 23 Jul 2020
Dear Fiona E Thank you very much for taking the time to review our hotel, the Team will be delighted with your great feedback! We hope to welcome you back to the hotel soon! Best wishes Magda Lamming Front Office Manager
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We arrived on Sunday for a 2 night stay and had booked a club room. We requested a room which opens up to the courtyard outside which was kindly honoured. We were checked in by a lively lady called Carla who was so accommodating. She explained that breakfast is a grab and go and the options were either pastries or a bacon nap. You just need to let them know what time you'd like it for. The restaurant is still closed but food is available in the Qube bar. It is a limited menu but there were still a few choices we liked. Our room was beautiful and extremely spacious. Room service is not carried out daily if staying more than one night which wasnt a problem for us as we took antibacterial wipes. If more toiletries or towels were required then you just needed to call Reception. We ate in the restaurant the first night and were served by Adriana, a lovely, friendly lady. I'm so used to seeing the hotel so busy it did make me sad to see it so quiet. The staff are all going more than one job within the hotel as some staff are still furloughed so do bare that in mind if things take a little longer than usual. The pool and spa are still closed but we still had a fantastic stay. They ste also participating in the Eat out to help out scheme. Until next time Felbridge. We can't wait to return.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline Edwards, Owner at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 23 Sept 2020
Dear Stephkane Thank you very much for taking the time to review our hotel, the Team will be delighted with your great feedback! We hope to welcome you back to the hotel soon! Best wishes Quin Holtzhuizen General Manager
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Was really looking forward to a night away but I left feeling less than impressed. When we were arrived the receptionist was not informative about the parking fee at all and actually found her manner quite rude. We booked through booking.com and on our confirmation it stated we would have bath robes and slippers but according to the staff this changed in October and that was not actually included now even though we booked it in September. They gave them to us in the end as a goodwill gesture. The room itself was nice and clean but when we went to the spa I was not impressed. All the sunbeds were taken with towels even though there was no one to be seen. It was dirty and the floor was so slippery. The jacuzzi was cold and had a really bad smell to it. Not relaxing at all. Then to top it off we went to dinner in the restaurant, we ordered steak which was £27 but it was so disappointing. The steak wasn’t that nice and it was served with frozen chips which were disgusting. Hardly worth the money at all. I can honestly say I would not recommend this hotel in the slightest. Total waste of money and will not ever be staying there again.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Q_Holtzhuizen, General Manager at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 27 Jan 2020
Thank you for taking the time to leave your review. I am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments. I do hope you choose to give us another chance in the future so we can restore your faith in the hotel. Please contact the hotel directly on hr@cpfelbridge.com Warm regards Quin Holtzhuizen General Manager
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Myself and my friend have just returned from a weekend away here as a girls treat. (Sat 18th-sun 19th)
We honestly wish we hadn’t bothered. We booked through booking.com and on our confirmation our room type stated we get complimentary bathrobes and slippers, however when we got to the room there was none. We didn’t think much of it until we decided to go to the spa we saw pretty much everyone else wearing one. We asked at the spa and they said you have to get them from reception. We did go back to reception however there was a long queue so we just went back to the spa. Nobody told us we had to have a pound coin for the locker, we ended up taking our clothes round by the pool, which, surprise surprise all loungers had towels on them!? Brilliant we thought. Not the best start. Heading back to reception in our towels we again asked if we could have some bathrobes. The bloke at reception said they had a shortage and were in the wash!? Weird we thought. Anyway we headed back to our room where we got a phone call to say that the hotel had changed their policy in October and because we booked with booking we weren’t entitled to them? We booked this stay in September! However they said as a gesture of goodwill they will give us some. Gesture of goodwill? We were meant to have them anyway, regardless if they’ve changed their policy they should have honoured this in the first place...?
Back to the pool we headed, that wasn’t brilliant, the jacuzzi smelt, the floor was way to slippery.
Now, onto dinner, well, we would have been better saving our money and going to McDonald’s!!
Our booking was for 6.30 because they said they were really busy and it was either that or 9, but the table next to us was still empty when we left at half 7? Ok.
The menu didn’t have much choice at all, so we both decided to go with the steak and chips at £27 each. It arrived within about 15 minutes and no joke it was not worth that amount of money!! The chips were easily McCain or aunt Bessie chips, the steak was ok but then again you can get good steak from Lidl or Aldi...they did take my friends price from the menu, but £27 for a steak and chips, you expect homemade chips surely!? Completely overpriced to say the least!! They also very much hurried us out the restaurant by giving us the bill, still had a full glass of wine left...
I also did not agree with having to pay for the parking, I mean, I’ve already paid to stay the night so why should I have to pay to park my car when I’m a paying guest anyway?!
Overall totally a disappointing stay here and I will not be staying here again and I would not recommend this..food was totally overpriced and the fact it said on paper that we were entitled to bathrobes and slippers.
Picture attached of the £27 steak and chips.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Q_Holtzhuizen, General Manager at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 27 Jan 2020
Thank you for taking the time to leave your review. I am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments. I do hope you choose to give us another chance in the future so we can restore your faith in the hotel. Please contact the hotel directly on hr@cpfelbridge.com Warm regards Quin Holtzhuizen General Manager
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We stayed at the Crowne Plaza at the end of December and our stay was ruined by inconsiderate guests and the lack of any management input in controlling late night revellers. It is unfortunate that this is my first bad review for an IHG hotel however I have to tell it it as it is. From the perfunctory welcome- no pleasantries exchanged and no acknowlegedment of my membership status to our early morning departure where the on duty manager couldn't even be bothered to ask how our stay was, it was not our usual experience of this hotel chain. Indeed he spoke to a member of staff quite rudely in front of me and as it turns out incorrectly in any event, and then made the excuse he was a bit hard of hearing. Anyway I have to stay our room was well presented, spotlessly clean and the beds were comfortable. As I use a wheelchair we have an accesible room and in this respect the hotel caters for disabled guests superbly. And one or two of the staff were extremely helpful, which is a bonus. We also enjoyed a drink or two each evening we were there and the bar area was quite pleasant. Staff again were hit and miss , and again no exchange of pleasantries, save for our second night. We did not eat at the hotel as we felt prices were too high and similar food was available within walking distance, at what we felt were more reasonable prices. So all in all the hotel is very comfortable , clean and the big let down was the failure to control, (in our case) wedding party guests who were running up and down corridors , shouting , and once or twice knocking on bedroom doors in the early hours of the morning. This led to our second night being an absolute disaster, and for this reason we cannot recommend this hotel at all. Which is a shame , but the management responsibilty of looking after it's (reasonable) guests failed completely, and we finally did not get to sleep until 2;30 am. A disaster for us as we had to leave early anyway. It is a shame I cannot recommend the hotel, but to stay at a quality hotel and put up with this sort of behaviour is simply not acceptable.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Q_Holtzhuizen, General Manager at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 6 Jan 2020
Thank you for taking the time to leave your review. I am so sorry to hear you had a less than pleasant stay with us. I have made a note of your comments and will be speaking with the relevant departments. I do hope you choose to give us another chance in the future so we can restore your faith in the hotel. Please contact the hotel directly if you would like to discuss this further. Warm regards Quin Holtzhuizen General Manager
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Overall very pleased with our recent stay at this hotel, having booked a 'seasonal retreat' package. The rate was very reasonable and the extras of prosecco and dipped chocolates in the room provided a nice touch to what was a special occasion. The room was spacious, clean and had everything we needed except robes which I think may have been overlooked. One other small criticism was the shower which soaked the bathroom floor quite readily due to an inadequate shower screen.The spa facilities were good, albeit a little strange that you couldn't walk direct from the changing rooms to the pool. However, the food was delicious and the staff friendly and helpful. We would definitely book this hotel again
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip:Â Recommend a quiet room overlooking the courtyard garden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Q_Holtzhuizen, General Manager at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 10 Feb 2020
Dear 620valg Thank you for your nice feedback, i will pass it onto the Team. We are looking forward to welcoming you back!
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Myself and my husband spent the day here for my husbands 40th Birthday. We were over the moon with the friendly and helpful staff. Starting with breakfast, it was fresh, lots of choice and the warmest welcome from Kinga. We then headed over to the spa and received the same warm welcome from everyone who we came in to contact with including the gentleman who was maintaining the pool and spa area. The icing on the cake was the lovely birthday platter served to my husband after our tasty lunch! All in all it was a lovely relaxing day, we will certainly go again and maybe next time we will stay over night.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Q_Holtzhuizen, General Manager at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 3 Mar 2020
Dear Nicjew Thank you for sharing your fantastic feedback with us, Kinga and the rest of the Team looking after you on the day, will be recognised for creating a memorable experience for you! We are looking forward to welcoming you back soon, as you mention, hopefully for an overnight stay!
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Took advantage of a £70 voucher to reduce my room cost. The room I was provided with was small and of poor quality. Comfortable night in a clean bed. Breakfast served form 7:30am in the restaurant. At 7:40am there was only one guest eating and I stood for 6 minutes waiting to be seated. Then a further 5 minutes before my order being taken. Never known such poor breakfast service with only one other guest in the restaurant. The worst part was 4 days later, my wife received a £100 parking ticket for dropping me off at the hotel. We asked reception if it was OK to leave the car outside while she carried my bag to the room (I am a stroke victim of 10 days and unable to carry anything heavy). My wife was told 'no problem' to leave the car there while unloading. I am visiting Felbridge again in 4 weeks' time, but will not be booking this hotel.
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Date of stay: September 2020
Rooms
Cleanliness
Service
Room Tip:Â Choose Premier Inn across the road.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 22 Oct 2020
Dear Rapidresults, Let me express my gratitude for choosing us for your stay at our property. I'm sorry to see the room did not meet your quality expectations. It seems there was a misunderstanding with the valet parking. I have notified our management about it because we don't want it to happen again in the future. Our establishment always aims to offer you a comfortable stay with a seamless experience. I hope you give us another chance to show you that we can do much better. Alejandro G. Case Manager IHGService
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My daughter & I chose this hotel so that she could have a pregnancy massage and so that we could have a nice relaxing time before she has her 2nd baby. So many things were not the way we had expected or planned at this hotel.... 1. Booked this hotel especially for pregnancy massage: No therapist on Mon or Tue available to carry this out, both the days that we were there! 2. We wanted to use the pool at our leisure: We were not allowed in the pool area as we had a child with us. Anyone with children had ONLY 1 HOUR BETWEEN 9am & 10am! 3. We asked for a fridge in the room, there was not a fridge; having said this, we did get one put into our room after waiting a bit. 4. No duvet or bedding in the cot for our 1 year old. She got very cold after being just the duvet cover, do duvet to sleep with! I asked for a single bed duvet, only got a 'duvet cover'! 5. The food choice was very sparse in choice at dinner. Very disappointing menu! 6. We requested halal chicken or meat prior to our stay, this was not met so therefore, we had to have veggi pasta, can make at home for £2, got it for £15 at the hotel!!! 7. Had to wait quite a long while before our fridge & extra pillows came. 8.Hotel rooms dated. Need upgrading.
I ended up regretting booking for a hotel 1.5 hours drive from me, paying £100 whereas, I could have just paid £30/£35 and had the same experience! We couldn't use the pool at all, couldn't get the spa treatments done, drove so far for these things, got almost nothing we wanted. So sad,
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Date of stay: July 2021
Value
Location
Service
Room Tip:Â Club room is their biggest and most cofmy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Caroline Edwards, Marketing at Crowne Plaza Felbridge - Gatwick, an IHG hotel
Responded 5 Aug 2021
Thank you for taking the time to provide us with your feedback. I'm so sorry to hear that you had a less than pleasant stay with your family. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards Caroline Edwards, Marketing Manager
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Surrey, United Kingdom274 contributions55 helpful votes
I think it’s only outdoor pools at present everywhere.
It’s a lovely hotel we had our wedding reception there and have been back several times to stay our last being to celebrate our silver wedding anniversary in January! They will make you feel very special :-)
There are more places to choose from in the East Grinstead area.
PRICE RANGE
₹10,494 - ₹13,516 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
felbridge hotel east grinstead, felbridge east grinstead
FORMERLY KNOWN AS
Felbridge Hotel and Spa
LOCATION
United KingdomEnglandWest SussexEast Grinstead
NUMBER OF ROOMS
116
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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