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Chimney House Hotel

702 reviews
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Traveller (122)
Room & Suite (59)
Dining (15)
Overview
  • Excellent18%
  • Very good28%
  • Average22%
  • Poor15%
  • Terrible17%
3 weeks ago
“accomodation very good, food leaves a lot to be desired!”
4 weeks ago
“Disappointing Stop Over”
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (702)Write a Review
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1 - 5 of 696 reviews
Reviewed 2 weeks ago via mobile

On returning to the hotel at approx 23 05 found bar was closed so asked for room service to be told “ we don’t do room service” . There is a 24 hour reception but you can’t buy a drink . Strange when you read...More

Thank jonheywood123456789
Response from Henri L, General Manager at Chimney House HotelResponded 1 week ago

Thank you for your feedback, no food or drink to be brought into the restaurant area, That is the hotels policy.

A TripAdvisor Member
4
Reviewed 3 weeks ago via mobile

As a member of a party that came for a Christmas day lunch I would like to confirm that despite the dreadful presentation and quality of food served there was no mention of any refund etc as was mentioned by the General Manager in a...More

Thank A TripAdvisor Member
Response from Henri L, General Manager at Chimney House HotelResponded 3 weeks ago

Good Afternoon I'm sorry for the confusing but yes on the day any issues that arose were taken to the manager at reception and there issue was resolved and they left,

Reviewed 3 weeks ago

stayed for 2 nights at Chimneys accomodation good its being done up and looks good but first morning there was a buffet it was ok, there was no one on duty had to go to reception to ask for cutlery. We were told by a...More

1  Thank Beryl H
Response from Henri L, General Manager at Chimney House HotelResponded 3 weeks ago

Dear Beryl, yes there was an issue that morning, which we are very sorry for so reception kindly gave you a afternoon tea voucher to visit us and experience one of our delightful afternoon teas free of charge, which you accepted. Thank you for your...More

Reviewed 4 weeks ago

Christmas day meal. The worst we have ever eaten. After a superb meal last Christmas we went back,Never again. Food and meal the worst ever eaten.Massive portions .,cold. Dreadful cold vegetables. Corn beens and carrots pale coloured unedible.sticky toffee pudding. Cake with sauce on top....More

Thank marionlee1234
Response from Henri L, General Manager at Chimney House HotelResponded 4 weeks ago

We are very sorry that these issues arose, and on the day refunds and discounts were offered as good will gestures, we will be investigating this situation to prevent it ever happening again, I apologise for this.

Reviewed 4 weeks ago via mobile

Very nice setting,reception/bar and dining . Good location for m6 jnc 17 sandbach and countryside. Rooms are fairly average but good value overall. The area is haunted though . I saw a soldier ghost in the yard when I looked out the window early hours...More

Thank Mark M
Response from Henri L, General Manager at Chimney House HotelResponded 4 weeks ago

Thank you for your feedback, were pleased to hear your stay was enjoyable.

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Banquet Room
Conference Facilities
Laundry Service
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 70 - US$ 93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 70 - US$ 93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (122)
Room & Suite (59)
Dining (15)
Hotel & Grounds (83)
Bathroom (10)
Questions & Answers
Ask a question
jonheywood123456789
13 January 2018|
AnswerShow all 3 answers
Response from neilmach_UK | Reviewed this property |
Nor me, maybe ask the hotel
0
Votes
Steve H
22 August 2015|
AnswerShow all 3 answers
Response from Karen R | Reviewed this property |
Hi, not sure what the question is. My personal experience at the hotel was fine, I was happy with everything., hence my review.
0
Votes
Jo S
21 July 2015|
AnswerShow all 5 answers
Response from lovetoeatout58 | Reviewed this property |
I'm sorry to read that the management have not replied quickly to your complaints. As a people business they should be on the ball and take all complaints Very seriously. It's a beautiful location you wouldn't think you are... More
1
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Room Tips
"Unable to comment"
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"All rooms we had were of a good standard"
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"Try to find a Travelodge"
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"Good view of gardens"
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